Welcome!

Related Topics: @CloudExpo

@CloudExpo: Blog Feed Post

Software, Surgery and SaaS

SaaS vendors update their solution between 2 to 4 times a year

Back in my college days I worked at an ambitious and fast-paced non-profit in downtown Portland, OR.  It was an okay job: I was the half-IT/half-everything else guy with too much work and no pay, but I liked the people, and, well, I needed the job. Thing was, I was the IT guy and our software solutions were AWFUL. Without naming names, the email client was awkward and rigid, the CRM was everything that it shouldn’t have been (bloated, insecure, inefficient, confusing), and just about everything else changed from desk to desk. It was a mess that the organization paid for every day in lost time and productivity, and it’s a mess that I’m sad to say is probably familiar to most business owners out there today (never mind low-level tech guys).

Thinking back on it I’m reminded of something very, very unhealthy. From a business standpoint the IT situation was decrepit and sickly – not the types of adjectives you want assigned to your “ambitious and fast-paced” organization.  Like a sort of disease or affliction, the place’s legacy software solutions were perpetuating legacy business processes. Think about it – and I’m going to pick on Microsoft here – but isn’t having MS Exchange Online at the core of your workflow a bit like having heart disease or a tumor in your lungs? I mean, c’mon – Exchange Online? Really? The program with a UI less friendly than a rabid dog? The program that permanently blocks you for just one wrong password attempt?

That’s what makes services like ours so cool. In a sense, we’re the surgeons of the new business world. Got a tumor? We’ll remove it. Need a new heart? We’ve got six new ones right here. Sick of a dozen different applications doing poorly what one should do well? Have a seat – the doctor will be right with you, after he sees the trillion other hacking, wheezing patients…

Of course, businesses shouldn’t need surgery– surgery is way too drastic, scary and expensive. Instead, businesses should be investing in some measure of preventative health. Think Chinese: green tea, meditation, tiger’s paw, whatever. SaaS is amazing because it offers just that: vendors work month to month to make sure their clients are fit and healthy and not crawling off to die. R “Ray” Wang enumerates this well in his SaaS “Bill of Rights.”

SaaS vendors update their solution between 2 to 4 times a year. With current Agile development methodologies, some vendors iterate in months. Customers gain access to latest features, bug fixes, and regulatory updates at a quicker pace. In many cases, organizations turn to SaaS to access innovation and capabilities not provided by incumbent on-premise vendors.

That’s what businesses should be looking for. The best SaaS vendors and migration consultants offer services that embrace the whole “preventative health” mantra – the goal should be ensuring your business never needs surgery again. Instead of suffering disruptive IT operations every three years – and losing out to lost efficiency – businesses should invest in IT “trainers” to work alongside and “grow up” with. That’s good for business. Cloud-based solutions make sense for many, many reasons, but at the end of the day it’ll be that client/vendor or client/consultant relationship that makes all the difference.

Now, for my daily green tea…

Read the original blog entry...

More Stories By Chris Bliss

Chris Bliss works at VM Associates, an end-user consultancy for businesses looking to move to the cloud from pre-existing legacy systems.

Latest Stories
Cloud promises the agility required by today’s digital businesses. As organizations adopt cloud based infrastructures and services, their IT resources become increasingly dynamic and hybrid in nature. Managing these require modern IT operations and tools. In his session at 20th Cloud Expo, Raj Sundaram, Senior Principal Product Manager at CA Technologies, will discuss how to modernize your IT operations in order to proactively manage your hybrid cloud and IT environments. He will be sharing bes...
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
SYS-CON Events announced today that Tintri, Inc, a leading provider of enterprise cloud infrastructure, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Tintri offers an enterprise cloud platform built with public cloud-like web services and RESTful APIs. Organizations use Tintri all-flash storage with scale-out and automation as a foundation for their own clouds – to build agile development environments...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
SYS-CON Events announced today that EARP will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "We are a software house, so we perfectly understand challenges that other software houses face in their projects. We can augment a team, that will work with the same standards and processes as our partners' internal teams. Our teams will deliver the same quality within the required time and budget just as our partn...
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
While some vendors scramble to create and sell you a fancy solution for monitoring your spanking new Amazon Lambdas, hear how you can do it on the cheap using just built-in Java APIs yourself. By exploiting a little-known fact that Lambdas aren’t exactly single threaded, you can effectively identify hot spots in your serverless code. In his session at 20th Cloud Expo, David Martin, Principal Product Owner at CA Technologies, will give a live demonstration and code walkthrough, showing how to ov...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.