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Building GovCloud Services

Part 2 – Implementing the MRM

One of the most powerful features of Cloud Computing is the ability to share and implement best practices, both in terms of building databases of them and also then in how these practices are actually implemented.

For example our next webinar is MaaSMunicipality as a Service, which is focused on the municipal level of government, and a best practice program for these folks includes the MRM from the Canadian municipal association ‘MISA‘.

This stands for Municipal Reference Model which is a program to create repeatable best practices for how to operate a town or city. These is a framework that helps you quantify how to organize your resources and departments into Programs, Services and Processes, and you can then implement these structures on one set of technology products, currently the IBM suite.

The program includes a database of all the different processes and also templates for performance reporting, with all of this aligned to key goals, like improving service for citizens and how you can better achieve this while also improving your cash flow and other organizational benefits.

For further info here is a detailed description of the MRM, and there is a presentation here from the principle designers that explains how it can implemented as well a discussion of using reference models for service mapping in general.

Cloud MRM

Therefore one of the most practical aspects for Municipal CIO’s to consider about Cloud Computing is the role it can play in making these best practices implementable within their IT environment.

As highlighted in the recent Cisco white paper for CIO’s on the topic, they focused on how the key activity for CIO’s now and how the plan technology ROI is to focus on ‘business process enablement’. In short how can they help the organization better perform it’s workflows and projects.

We will be covering this in detail on the webinar – Register here to learn more about Cloud MRM…

Read the original blog entry...

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