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Maximize Siebel ROI through Knoa Experience Management

Informative Webinar will Educate Attendees on KPIs for Siebel Environments

Knoa Software, a provider of end-user experience and performance management software, today announced the webinar titled, "Drive New ROI From Your Siebel CRM Application," March 22, 2012, 1:00pm ET / 10:00am PT.  This informative session, led by Michael Zuckerman, chief marketing officer, Knoa Software, will discuss user experience and performance management, specifically, how IT can measure and optimize users' performance to proactively eliminate problems, measure best practice implementation, substantially reduce IT support help desk expense and training time and increase overall return on investment for Siebel implementations.

Attendees will learn how to gain a deeper understanding of whether users are leveraging their Siebel applications appropriately and how to utilize this data for strategic decision making and better management of these mission-critical environments.  Ilya Epshteyn will also highlight the most common uses cases for Knoa Experience and Performance Manager (EPM) and will share specific case studies from some of the largest corporations in the world.

  • What: "Drive New ROI From Your Siebel CRM Application"
  • When: Thursday March 22, 2012

1:00pm ET / 10:00am PT

  • Who: Michael Zuckerman, chief marketing officer

Ilya Epshteyn, sales engineer

Knoa EPM goes beyond the performance of networks, hardware and infrastructure - providing a clear view of how users actually interact with the system - screen by screen.  It lets IT proactively assess each user's performance, understand how each user navigates the Siebel application and provides an early indication to user inconsistencies before they reach the support desk or worse, the customer.  Knoa EPM helps substantially reduce IT support and training expense, aligns users to best practice usage and reinforces compliance.  It also provides the IT team with unique metrics on user performance which can support problem identification and an overall IT deployment strategy.

For more information on Knoa Software and to register for this informative webinar, please go to http://pages.knoa.com/webinarsiebelmarch2012.html.

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment.  Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored.  20 percent of the Fortune 50 and hundreds of global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance.  For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

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Derek Kol is a technology specialist focused on SMB and enterprise IT innovations.

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