Are IT Operations Teams Ready to Adopt Transaction-based APM?

Who Owns the End-to-End Transaction Webinar and Whitepaper addresses this question

I recently moderated a webinar where Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering this question.

The take-away goods:

  • According to a recent report by Trac Research comparing infrastructure approaches to transactional approaches - 81% of companies still focus on infrastructure reports, with only 39% adopting application transaction views on application performance. Yet times to resolve issues arising in multi-tiered application environments took 112 minutes on average using an infrastructure approach to solve the problem, compared to 31 minutes for a transactional approach.

These figures indicate that transaction-based application performance monitoring (APM) is becoming more essential - but they also indicate wide-spread adoption is still in the works and companies are taking their time.  Can they afford to?

Let's take a moment to examine some of the trends driving rapid change in IT enterprise environments:

  • Growing complexity of distributed applications -  brought on by the move towards virtualization, the Cloud, an increasing number of third party services and more customer facing applications
  • The diversity within the application "ecology" - which in many cases is a mixture of custom-built applications, existing legacy apps, IaaS/PaaS/SaaS, a growing community of third party Cloud-based apps, and emerging mobile, social and location-based apps
  • The speed of change and development - being driven by increasing customer demands, Agile Software Development, and more application development frameworks than ever before

It is not surprising that all this change is hindering the performance visibility of IT operations:

  • Third party services cannot be easily instrumented
  • Constructing end-to-end views is more difficult than ever before
  • Abstraction from virtualization and the cloud obscures traditional infrastructure management tools
  • There is limited, fragmented access to end user experience metrics

So what about key costs to the business? This change is also having a direct impact on operational efficiency, customer experience and revenues due to:

  • Increased time-to-resolve bugs and breaks
  • Inefficient management and optimization of resources
  • Ineffective use of teams due to lack of coordination

We are also seeing application performance monitoring solution providers going through a huge "transition" to meet emerging requirements.  There are new APM tools and new IT teams (operations to be precise) using these tools. Depending on what part of the application environment you are interested in, most APM solutions can now be categorized into a development or operational bucket:

  • APM development tools are used to monitor code quality and optimization.  They are for developers that want to "instrument" or "decorate" their code in order to follow their executed code all the way across an application.  Quite often, these are specific to a particular environment such as Java or .Net
  • APM operational tools are used to monitor response times and service quality.  They provide information about how the application performs within a production environment, and build on a response time approach (versus infrastructure) to see how the end user is affected by changes.  These tools take performance monitoring visibility enterprise-wide, and consider the performance impacts of third party service environments, Clouds, virtualization, network infrastructure, and operational contexts such as concurrency of accesses, load and effects of breaks.

Transaction-based application performance monitoring is considered an APM operations tool. These tools help IT operations teams gain access to response times and end user experience (EUE) metrics that reflect closely on service level delivery.  IT ops teams used to be focused on infrastructure and devices.  They used to be very much about resource utilization, and that is what many traditional APM tools provided.  They could not achieve an enterprise-wide, end-to-end view, as this was difficult to assemble from resource utilization use.  But as they continue to shift focus from how resources are consumed to what the customer is experiencing adopting the next generation of APM tools that enable them to monitor response times across the entire production environment will definitely become a more important priority.

For more information, download the "Who Owns the End-to-End Transaction" whitepaper, or watch this on-demand webinar from INETCO.

More Stories By Stacy Gorkoff

Stacy is responsible for overseeing strategic marketing, brand awareness and communication initiatives for INETCO, and is part of the internal leadership team responsible for the direction and strategic vision of the Company.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...