News Feed Item

AT&T Making Solid Progress in Restoration Efforts for Customers

Regional Cell Site Capacity Back Up to Nearly 97 Percent - Restoration Work Continues

DALLAS, Nov. 4, 2012 /PRNewswire/ -- AT&T response teams continue to make good progress in restoring wireless and wireline services across areas in the wake of Hurricane Sandy. Across the impacted region, nearly 97 percent of our cell sites are up and running.

More than 90 percent of our cell sites across New York City including Manhattan are back in service, up from 80 percent on Thursday. We expect to make continued good progress as power and other infrastructure issues are resolved.

Additional resources continue shifting to the hardest-hit areas of New York and New Jersey as our network service has been restored to normal or near-normal operational levels in other areas, including: Virginia, West Virginia, Washington, D.C., Maryland, Ohio, Pennsylvania, Delaware, Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, and Maine.

Ongoing Restoration & Resource Deployment:

Thousands of AT&T employees are working around-the-clock to repair damage, coordinate critical logistics, care for customers, and restore service. AT&T continues using a wide- range of solutions where possible, including:

  • Temporary Cell Sites: Placement of Cells on Wheels (COWs) and Cells on Light Trucks (COLTs) throughout the affected area to fill-in and enhance coverage. These temporary cell sites, some that are satellite linked, provide voice and data service for customers.
  • Power Supply: Deployment of over 3,000 generators in the impacted area to support our wireless and wireline facilities.
  • Fuel Supply: Utilization of over 70 trucks to keep the fuel flowing for service vehicles and generators, which is critical to ongoing restoration efforts.  
  • Emergency Assets: Deployment of other emergency network assets and personnel from AT&T's Network Disaster Recovery (NDR) team, which is one of the industry's largest and most advanced response programs.
  • Roaming Agreement: Exercising a special agreement with T-Mobile to enable roaming across both companies' networks seamlessly and free of charge to customers with compatible devices and where capacity is available.
  • Retail Store Charging Stations: People in affected areas are invited to visit any of AT&T's approximately 400 retail store locations now open through the Northeast, as well as temporary mobile charging stations, to charge their devices. Extra charging strips are in place in many stores and customers of any wireless carrier can come in to charge their devices.
  • Late Payment Support: AT&T will extend the late-payment window for wireless and wireline customers who are behind, waive late payment fees and will not disconnect services because of non-payment. 
  • Logistics Coordination: Close coordination with state and local officials, power and other service providers, and emergency response teams, monitoring service disruptions and coordinating our ongoing restoration efforts.

AT&T also continues working with Mayor Michael Bloomberg and the City of New York by deploying generator-driven charging stations and RVs with charging capabilities for New Yorkers at local Food and Water Stations being set up throughout the five boroughs. 

Additional Support of Relief Efforts:

The AT&T Foundation has provided $500,000 in grants, including a $250,000 national grant to the American Red Cross Disaster Relief fund, and another $250,000 in local grants.

Also, AT&T wireless customers can make a $10 donation for Hurricane Sandy relief by texting to the following non- profit organizations:

  • REDCROSS to 90999 to support the American Red Cross
  • STORM to 80888 to help the Salvation Army
  • HUMANE to 80888 to give to the American Humane Society

Customers who would like to contribute more can text up to five times for a total donation of $50. One hundred percent of any donation will be paid to the customer's designated charity and the customer will be charged for the donation via the customer's monthly AT&T bill.

For more information on our efforts related to Hurricane Sandy, visit http://att.com/vitalconnections

About AT&T -- AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's largest 4G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries.  It also offers advanced TV services under the AT&T U-verse® and AT&T │DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.  This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT.

© 2012 AT&T Intellectual Property. All rights reserved. 4G not available everywhere. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.


More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
SYS-CON Events announced today that CDS Global Cloud, an Infrastructure as a Service provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CDS Global Cloud is an IaaS (Infrastructure as a Service) provider specializing in solutions for e-commerce, internet gaming, online education and other internet applications. With a growing number of data centers and network points around the world, ...
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, will discuss how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team a...
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Qosmos, the market leader for IP traffic classification and network intelligence technology, has announced that it will launch the Launch L7 Viewer at CloudExpo | @ThingsExpo Silicon Valley, being held November 1 – 3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The L7 Viewer is a traffic analysis tool that provides complete visibility of all network traffic that crosses a virtualized infrastructure, up to Layer 7. It facilitates and accelerates common IT tasks such as VM migra...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
SYS-CON Events announced today that Coalfire will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Coalfire is the trusted leader in cybersecurity risk management and compliance services. Coalfire integrates advisory and technical assessments and recommendations to the corporate directors, executives, boards, and IT organizations for global brands and organizations in the technology, cloud, health...
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, will contrast how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He will show the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He will also have live demos of building immutable pipe...