Click here to close now.




















Welcome!

News Feed Item

Verizon Wireline Employees Continue Round-the-Clock Progress in Restoring Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast

Company Keeping Watchful Eye on Impending Nor'easter

BASKING RIDGE, N.J., Nov. 6, 2012 /PRNewswire/ -- Verizon wireline employees continue to reconnect consumers, businesses and government clients in parts of the Mid-Atlantic and Northeast, while challenges remain in New Jersey and New York due to extended commercial power outages and heavy damage to company facilities.  In addition, the company is preparing for a nor'easter that may begin affecting the Northeast on Wednesday (Nov. 7).

Restoration for Customers in Mid-Atlantic, Northeast:

  • Verizon employees continue to bring back voice, data, Internet and TV service to thousands of customers daily. 
  • The company is redeploying technicians and equipment to New Jersey and New York to hasten restoral in those hard-hit areas as commercial power is restored and Verizon crews can access damaged facilities for the first time.  Verizon is doubling the current force of technicians in these two areas over the next several days, drawing crews from Virginia, Maryland, western Pennsylvania, Massachusetts and upstate New York.
  • The company has extended call-center hours and shifts to better serve customers' service needs.
  • Commercial power has been restored to several critical Verizon facilities in lower Manhattan, including the company's headquarters and communications hub at 140 West St.  
  • Verizon's efforts continue to restore backup power to several other flooded critical facilities in lower Manhattan and Queens.  These facilities provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated data communications for financial services, other enterprises and government agencies. 
  • Even as backup and then commercial power is restored to these facilities, Verizon may also need to repair damaged outside facilities to bring back service.

Nor'easter Preparation:

  • Verizon is preparing for the nor'easter's arrival, testing and confirming fuel supplies for backup generators; sandbagging and moving vehicles and other portable equipment from low-lying areas; contacting snow-removal vendors; and stocking critical supplies in centralized locations for rapid deployment to hard-hit areas.
  • Verizon Enterprise Solutions clients that require additional assistance with their business continuity plans in the face of the impending nor'easter should contact their account manager.
  • Several resources are available online to help people prepare for the nor'easter, including instructions on how to prepare for a Winter Storm on the American Red Cross website; Tips for Consumers on a Personal Emergency Communications Plan from Verizon Wireless; and a Web page for Verizon customers affected by Hurricane Sandy.  For daily updates on Verizon's non-stop work to restore services and help communities in the wake of Hurricane Sandy, visit the Verizon News Center.

Customer Repairs, Replacements:

  • Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement.  Troubleshooting tips are also available for customers at www.verizon.com/outage.
  • The company will repair or replace any consumer or small business Verizon equipment damaged by Sandy, without charge.  This includes FiOS set-top boxes, FiOS broadband routers, optical network terminals and High Speed Internet (DSL) broadband routers.
  • Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy.  Verizon Wireless is offering a Voice and Text program for customers in counties of New York and New Jersey impacted by Hurricane Sandy. Domestic voice and text usage will be automatically removed from accounts for activity between Oct. 29 and Nov. 16.  Included counties can be found at:  http://news.verizonwireless.com/news/2012/11/pr2012-11-04a.html.

Focusing on Fuel; Supporting Emergency Responders, Communities:

  • Verizon continues to work with fuel suppliers and federal, state and local government officials to secure the fuel essential to keep generators and service vehicles running so Internet access and voice and data communications can continue to flow. As part of these aggressive restoration efforts, the company is operating 15,000 vehicles in the affected region, and 36 major facilities – along with hundreds of smaller sites – currently are operating on backup generators in the absence of commercial power.
  • Many Verizon FiOS and Verizon Wireless stores in the affected region are open to people who need to charge their wireless devices.  Customers should bring their own device chargers and call a store first to ensure it's open.
  • Verizon's emergency fleet of vehicles and self-contained emergency inflatable air shelters continues to assist local government, public-safety and emergency management agencies at locations in Brooklyn, Long Beach and Staten Island in New York, and Hazlet and Ortley Beach in New Jersey.  These mobile stations provide organizations with communications, Internet and video capabilities in particularly hard-hit areas where such services may not currently be available. 
  • (NOTE: To view or embed a video of the emergency response vehicle at Rockaway Beach, visit http://www.youtube.com/watch?v=9mImNQDsziw&feature=youtu.be.  To view or embed a video of residents of Staten Island using a mobile tent to recharge their phones and connect to the Internet, visit http://youtu.be/JznMDCiJlC8.
  • To support Hurricane Sandy relief efforts, Verizon employees have donated more than $300,000 to the American Red Cross and Salvation Army to date through the Verizon Foundation's matching gifts program; the foundation will match those donations two-for-one.  In addition, Verizon Wireless customers and the Verizon Foundation have pledged more than $3 million to the American Red Cross and other organizations aiding in Hurricane Sandy recovery efforts.  Customers can still make a $10 donation by texting REDCROSS to 90999, and those who would like to give more can donate up to $50 via text.   For more on the Verizon Foundation's Sandy support, click here.

Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).  Please note that hold times will be longer than normal due to higher calling volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy, visit the Emergency Information Center

Verizon Enterprise Solutions updates are available at www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with nearly 96 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500.  For more information, visit www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at www.verizon.com/news.  To receive news releases by email, visit the News Center and register for customized automatic delivery of Verizon news releases.

SOURCE Verizon

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.