Welcome!

News Feed Item

Verizon Wireline Employees Continue Round-the-Clock Progress in Restoring Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast

Company Keeping Watchful Eye on Impending Nor'easter

BASKING RIDGE, N.J., Nov. 6, 2012 /PRNewswire/ -- Verizon wireline employees continue to reconnect consumers, businesses and government clients in parts of the Mid-Atlantic and Northeast, while challenges remain in New Jersey and New York due to extended commercial power outages and heavy damage to company facilities.  In addition, the company is preparing for a nor'easter that may begin affecting the Northeast on Wednesday (Nov. 7).

Restoration for Customers in Mid-Atlantic, Northeast:

  • Verizon employees continue to bring back voice, data, Internet and TV service to thousands of customers daily. 
  • The company is redeploying technicians and equipment to New Jersey and New York to hasten restoral in those hard-hit areas as commercial power is restored and Verizon crews can access damaged facilities for the first time.  Verizon is doubling the current force of technicians in these two areas over the next several days, drawing crews from Virginia, Maryland, western Pennsylvania, Massachusetts and upstate New York.
  • The company has extended call-center hours and shifts to better serve customers' service needs.
  • Commercial power has been restored to several critical Verizon facilities in lower Manhattan, including the company's headquarters and communications hub at 140 West St.  
  • Verizon's efforts continue to restore backup power to several other flooded critical facilities in lower Manhattan and Queens.  These facilities provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated data communications for financial services, other enterprises and government agencies. 
  • Even as backup and then commercial power is restored to these facilities, Verizon may also need to repair damaged outside facilities to bring back service.

Nor'easter Preparation:

  • Verizon is preparing for the nor'easter's arrival, testing and confirming fuel supplies for backup generators; sandbagging and moving vehicles and other portable equipment from low-lying areas; contacting snow-removal vendors; and stocking critical supplies in centralized locations for rapid deployment to hard-hit areas.
  • Verizon Enterprise Solutions clients that require additional assistance with their business continuity plans in the face of the impending nor'easter should contact their account manager.
  • Several resources are available online to help people prepare for the nor'easter, including instructions on how to prepare for a Winter Storm on the American Red Cross website; Tips for Consumers on a Personal Emergency Communications Plan from Verizon Wireless; and a Web page for Verizon customers affected by Hurricane Sandy.  For daily updates on Verizon's non-stop work to restore services and help communities in the wake of Hurricane Sandy, visit the Verizon News Center.

Customer Repairs, Replacements:

  • Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement.  Troubleshooting tips are also available for customers at www.verizon.com/outage.
  • The company will repair or replace any consumer or small business Verizon equipment damaged by Sandy, without charge.  This includes FiOS set-top boxes, FiOS broadband routers, optical network terminals and High Speed Internet (DSL) broadband routers.
  • Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy.  Verizon Wireless is offering a Voice and Text program for customers in counties of New York and New Jersey impacted by Hurricane Sandy. Domestic voice and text usage will be automatically removed from accounts for activity between Oct. 29 and Nov. 16.  Included counties can be found at:  http://news.verizonwireless.com/news/2012/11/pr2012-11-04a.html.

Focusing on Fuel; Supporting Emergency Responders, Communities:

  • Verizon continues to work with fuel suppliers and federal, state and local government officials to secure the fuel essential to keep generators and service vehicles running so Internet access and voice and data communications can continue to flow. As part of these aggressive restoration efforts, the company is operating 15,000 vehicles in the affected region, and 36 major facilities – along with hundreds of smaller sites – currently are operating on backup generators in the absence of commercial power.
  • Many Verizon FiOS and Verizon Wireless stores in the affected region are open to people who need to charge their wireless devices.  Customers should bring their own device chargers and call a store first to ensure it's open.
  • Verizon's emergency fleet of vehicles and self-contained emergency inflatable air shelters continues to assist local government, public-safety and emergency management agencies at locations in Brooklyn, Long Beach and Staten Island in New York, and Hazlet and Ortley Beach in New Jersey.  These mobile stations provide organizations with communications, Internet and video capabilities in particularly hard-hit areas where such services may not currently be available. 
  • (NOTE: To view or embed a video of the emergency response vehicle at Rockaway Beach, visit http://www.youtube.com/watch?v=9mImNQDsziw&feature=youtu.be.  To view or embed a video of residents of Staten Island using a mobile tent to recharge their phones and connect to the Internet, visit http://youtu.be/JznMDCiJlC8.
  • To support Hurricane Sandy relief efforts, Verizon employees have donated more than $300,000 to the American Red Cross and Salvation Army to date through the Verizon Foundation's matching gifts program; the foundation will match those donations two-for-one.  In addition, Verizon Wireless customers and the Verizon Foundation have pledged more than $3 million to the American Red Cross and other organizations aiding in Hurricane Sandy recovery efforts.  Customers can still make a $10 donation by texting REDCROSS to 90999, and those who would like to give more can donate up to $50 via text.   For more on the Verizon Foundation's Sandy support, click here.

Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).  Please note that hold times will be longer than normal due to higher calling volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy, visit the Emergency Information Center

Verizon Enterprise Solutions updates are available at www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with nearly 96 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500.  For more information, visit www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at www.verizon.com/news.  To receive news releases by email, visit the News Center and register for customized automatic delivery of Verizon news releases.

SOURCE Verizon

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT de...
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negat...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
Most of us already know that adopting new cloud applications can boost a business’s productivity by enabling organizations to be more agile and ready to change course in our fast-moving and connected digital world. But the rapid adoption of cloud apps and services also brings with it profound security threats, including visibility and control challenges that aren’t present in traditional on-premises environments. At the same time, the cloud – because of its interconnected, flexible and adaptable...
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...