Welcome!

News Feed Item

Hurricane Sandy Service Update: Verizon Continues Round-the-Clock Restoration This Weekend for New Jersey, New York City, Long Island Customers

More Than 1,200 Employees From Other Parts of Region Join Effort

BASKING RIDGE, N.J., Nov. 10, 2012 /PRNewswire/ -- Verizon technicians are out in force again this weekend, working round-the-clock to restore voice, Internet and TV services for consumers, businesses and government clients in New Jersey, Long Island, New York City and other parts of the New York metropolitan area. 

Restoration and Redeployment:

  • Verizon employees continue to restore voice, data, Internet and TV service to thousands of customers daily. 
  • A contingent of 100 more technicians traveled north on Interstate 95 from Virginia Saturday (Nov. 10) to join repair crews in New Jersey.  More than 1,200 employees from the Mid-Atlantic and Northeast are joining crews in New Jersey, Long Island and the New York City area to hasten restoral as commercial power is restored and Verizon crews can access Sandy-damaged facilities for the first time. 
  • Verizon continues to coordinate with commercial power companies and local authorities to resolve restoral challenges caused by downed power lines, trees and other debris. 
  • Even as power is restored to key facilities and customers' homes or businesses, Verizon may need to repair or replace damaged equipment – such as flooded electronics in switching offices, and broken poles and downed lines in neighborhoods – to bring back service for customers. 

Customer Repairs, Replacements and Care:

  • Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy. 
  • Customers may suspend their Verizon landline services free of charge if they're currently unable to live in their home or operate their small business as a result of Sandy.
  • Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement.  Troubleshooting tips are also available for customers at www.verizon.com/outage.
  • The company will repair or replace any consumer or small business Verizon equipment damaged by Sandy, without charge.  This includes FiOS set-top boxes, FiOS broadband routers, optical network terminals and High Speed Internet (DSL) broadband routers.

Supporting Emergency Responders and Communities:

  • Many Verizon FiOS and Verizon Wireless stores in the region are offering people without power the ability to charge their wireless devices.  To find a nearby store, visit http://vz.to/charge.  People should bring their own device chargers and call a store first to ensure it's open.  Verizon Wireless also has staged eight mobile device charging stations in the affected area.  An updated listing of locations and services can be found here.
  • Verizon's emergency fleet of vehicles and self-contained emergency inflatable-air shelters continue to assist public-safety and disaster-recovery organizations in Long Beach, Queens and Staten Island in New York, and Hazlet, Hoboken and Ortley Beach in New Jersey.  These mobile stations provide organizations with communications, Internet and video capabilities in particularly hard-hit areas where such services may not currently be available.  In addition, the Verizon vehicle at 92-24 Rockaway Beach in Queens is open to the public from 9 a.m. to 5 p.m. for free calls, device charging and Internet access.
  • To support Hurricane Sandy relief efforts, Verizon Wireless customers and the Verizon Foundation have pledged more than $3.8 million to the American Red Cross and other organizations aiding in Hurricane Sandy recovery efforts.  Customers can still make a $10 donation by texting REDCROSS to 90999, and those who would like to give more can donate up to $50 via text.   In addition, Verizon employees have donated more than $535,000 to the American Red Cross and Salvation Army to date through the Verizon Foundation's matching gifts program; the foundation will match those donations two-for-one.  For more on the Verizon Foundation's Sandy support, click here.

Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).  Please note that hold times will be longer than normal due to higher calling volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy, visit the Emergency Information Center

Verizon Enterprise Solutions updates are available at www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with nearly 96 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500.  For more information, visit www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at www.verizon.com/news.  To receive news releases by email, visit the News Center and register for customized automatic delivery of Verizon news releases.

SOURCE Verizon

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., will discuss how these tools can be leveraged to develop a lasting competitive advanta...
Building custom add-ons does not need to be limited to the ideas you see on a marketplace. In his session at 20th Cloud Expo, Sukhbir Dhillon, CEO and founder of Addteq, will go over some adventures they faced in developing integrations using Atlassian SDK and other technologies/platforms and how it has enabled development teams to experiment with newer paradigms like Serverless and newer features of Atlassian SDKs. In this presentation, you will be taken on a journey of Add-On and Integration ...
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" ...
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
After more than five years of DevOps, definitions are evolving, boundaries are expanding, ‘unicorns’ are no longer rare, enterprises are on board, and pundits are moving on. Can we now look at an evolution of DevOps? Should we? Is the foundation of DevOps ‘done’, or is there still too much left to do? What is mature, and what is still missing? What does the next 5 years of DevOps look like? In this Power Panel at DevOps Summit, moderated by DevOps Summit Conference Chair Andi Mann, panelists l...
In their Live Hack” presentation at 17th Cloud Expo, Stephen Coty and Paul Fletcher, Chief Security Evangelists at Alert Logic, provided the audience with a chance to see a live demonstration of the common tools cyber attackers use to attack cloud and traditional IT systems. This “Live Hack” used open source attack tools that are free and available for download by anybody. Attendees learned where to find and how to operate these tools for the purpose of testing their own IT infrastructure. The...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services a...