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82 Percent of Employees Say Outdated Working Practices Are Holding Them Back, According to New Ricoh Study

New research published today by Ricoh Europe reveals that European businesses are finding it a challenge to keep up with the pace of technology-led change. A significant 82 percent of employees in European businesses feel the way they work is out of date and prevents them from being as effective and efficient as they could be. This will have an impact on their ability to grow revenue and profits and support their client needs in the future.

The report, part three of the Ricoh Document Governance Index 2012 conducted on behalf of Ricoh by Coleman Parkes Research, reveals what employees really think are the best ways of meeting the challenges of an increasingly global, mobile and collaborative workplace.

According to respondents, the answer goes beyond adopting new technologies and collaboration tools. Just one per cent of employees favoured collaboration tools, and four per cent said more investment in the latest technology, was the way to most positively impact the processes they work with. Instead, employees recommend more regular reviews of the way they work and higher level executive sponsorship to champion any improvements to the business critical document processes underpinning operations such as finance, HR and procurement.

The research also reveals a notable gap between board-level perception and the reality experienced by employees in the workplace. More than 90 per cent of C-level/Directors surveyed said employee feedback is gathered regularly and training provided when new hardware or software is introduced, with far fewer employees agreeing: just 77 per cent agreed their feedback is gathered before and after a new technology roll-out, and only 76 per cent said they receive training.

“At the heart of any organisation is its people, and employees are clearly calling on senior management to get a stronger grasp on the document processes that support their day-to-day roles. Business leaders will be familiar with the need for a process of change management when they introduce a new way of working, but it seems in many businesses across Europe, this process simply is not taking place. The result is employees feel excluded from decisions that impact the way they work, and businesses risk new investments not delivering their full potential,” said Carsten Bruhn, Executive Vice President, Ricoh Europe.

“The opportunity for businesses is to listen more closely to their employees, consult with them every step of the way, and maximise their knowledge and experience. As the people working with document processes every day, they’re a valuable resource that should be front and centre of any document process improvements. “

Download the research or find out more here.

About the Ricoh Document Governance Index 2012

A new perspective: Ricoh Document Governance Index 2012 is an independent research study conducted by Coleman Parkes Research and commissioned by Ricoh Europe PLC. It provides a fresh perspective into how business-critical document processes are being managed across Europe, and builds upon Ricoh’s previous Indexes – the Ricoh Document Governance Index 2009 and the Ricoh Process Efficiency Index 2011.

The research focuses upon business-critical document processes – the core interactions in an organisation that occur regularly and repeatedly. They may be document-heavy but more importantly they have a direct impact upon businesses interactions with clients and employees. They include document processes within HR, financial management and reporting, procurement, accounts payable and accounts receivable.

The research consisted of 1075 interviews amongst C-level executives, Directors and other employees within large (1000+ employees), medium (500-999 employees) and small (fewer than 500 employees) organisations, located in Belgium, France, Germany, Italy, The Netherlands, The Nordics (Sweden, Finland, Norway and Denmark), Spain, Switzerland, the UK and Ireland.

The organisations are based within the education, legal, utilities/energy, healthcare, public sector, retail, manufacturing and financial services sectors. Qualitative interviews were also completed with European C-level executives to gain further insight into how they manage their business-critical document processes.

Download the research here.

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

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