Welcome!

News Feed Item

Verizon Crews Continue Reconnecting New Jersey, New York City, Long Island Customers This Weekend

Verizon Providing Credits for Landline Customers Who Have Reported Out-of-Service Conditions Related to Hurricane Sandy

BASKING RIDGE, N.J., Nov.17, 2012 /PRNewswire/ -- Working through this weekend, Verizon employees continue to make solid progress restoring voice, data, Internet and TV services for consumers, businesses and government clients in New Jersey, Long Island, New York City and other parts of the New York metropolitan area.

(Photo:  http://photos.prnewswire.com/prnh/20121117/NY15631 )

To date, the repair crews have completed 433,000 post-Sandy repairs across the company's Mid-Atlantic and Northeast regions, and more than 1.6 million customers affected by power outages have had their FiOS services restored.

(NOTE: To view or embed videos of Verizon's restoral and community outreach efforts after Hurricane Sandy, visit the video catalog at http://vz.to/sandyvideos.)

Restoration and Redeployment:

  • Verizon employees continue to work round-the-clock to restore voice, data, Internet and TV service to thousands of customers daily. 
  • The company continues to bolster its work force in New Jersey, Long Island and the New York City area.  Early Saturday morning (Nov. 17), a contingent of Verizon technicians from the Tampa, Fla. area left to work for the next several weeks on Long Island.  They're joining employees from Virginia to Massachusetts in the massive restoral effort in the most-affected areas, replacing poles and restringing cables, and bringing back service for customers.
  • The company has extended call-center hours and employee work shifts to better meet customers' service needs.
  • Verizon continues to coordinate with commercial power companies and local authorities in New York and New Jersey to resolve restoral challenges caused by downed power lines, trees and other debris.  For example, Verizon repair managers established a process to proactively communicate with local officials in dozens of the hardest-hit communities in the two states to identify issues and to ensure efficient and effective coordination of service restoral with power companies.
  • Even in areas where power has been restored to key facilities and customers' homes or businesses, Verizon may need to repair or replace damaged equipment – such as flooded electronics in switching offices, and broken poles and downed lines in neighborhoods – to bring back service for customers.
  • At its communications hubs at 140 West St. and 104 Broad St. in lower Manhattan, Verizon is using the latest technologies, such as infrared cameras, to detect damage and to repair and restore the cable vaults in those locations. (NOTE: Click here to view The Verge's in-depth video and photo report on our restoral efforts in lower Manhattan.  [Video courtesy of The Verge / Vox Media])  

Customer Care, Repairs and Replacements:

  • Verizon is providing credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy. 
  • Customers may suspend their Verizon landline services free of charge if they're currently unable to live in their home or operate their small business as a result of Sandy.
  • Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement.  Troubleshooting tips are also available for customers at www.verizon.com/outage.
  • The company will repair or replace any consumer or small-business Verizon equipment damaged by Sandy, without charge.  This includes FiOS set-top boxes, FiOS broadband routers, optical network terminals and High Speed Internet (DSL) broadband routers.

Supporting Emergency Responders and Communities:

  • Many Verizon FiOS and Verizon Wireless stores in the region are offering people without power the ability to charge their wireless devices.  To find a nearby store, visit http://vz.to/charge.  People should bring their own device chargers and call a store first to ensure it's open.
  • Verizon's emergency fleet of vehicles and self-contained emergency inflatable-air shelters continues to assist public-safety and disaster-recovery organizations in parts of New York and New Jersey. These mobile stations provide organizations with communications, Internet and video capabilities in particularly hard-hit areas where such services may not currently be available.  In addition, the Verizon vehicle at 92-24 Rockaway Beach in Queens is open to the public from 9 a.m. to 5 p.m. for free calls, device charging and Internet access.  Also, Verizon customers can speak with company representatives about their Verizon communications services at a mobile office trailer located in Nickerson Park (880 Lido Blvd.) in Lido Beach, Nassau County.
  • Verizon employees, Verizon Wireless customers and the Verizon Foundation have pledged nearly $6 million to date to support Hurricane Sandy relief and rebuilding efforts.  Customers can still make a $10 donation by texting REDCROSS to 90999, and those who would like to give more can donate up to $50 via text.   In addition, more than 7,200 Verizon employees have donated to the American Red Cross and Salvation Army through the Verizon Foundation's matching gifts program; the foundation has matched those donations two-for-one.  For more on the Verizon Foundation's Sandy support, click here

Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).  Please note that hold times will be longer than normal due to higher calling volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy, visit the Emergency Information Center

Verizon Enterprise Solutions updates are available at www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with nearly 96 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500.  For more information, visit www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at www.verizon.com/news.  To receive news releases by email, visit the News Center and register for customized automatic delivery of Verizon news releases.

SOURCE Verizon

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems an...
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 20th Cloud Expo, Tom Eck, Industry Platforms CTO at IBM Cloud, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing developers ...
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
Regardless of what business you’re in, it’s increasingly a software-driven business. Consumers’ rising expectations for connected digital and physical experiences are driving what some are calling the "Customer Experience Challenge.” In his session at @DevOpsSummit at 20th Cloud Expo, Marco Morales, Director of Global Solutions at CollabNet, will discuss how organizations are increasingly adopting a discipline of Value Stream Mapping to ensure that the software they are producing is poised to o...
Interested in leveling up on your Cloud Foundry skills? Join IBM for Cloud Foundry Days on June 7 at Cloud Expo New York at the Javits Center in New York City. Cloud Foundry Days is a free half day educational conference and networking event. Come find out why Cloud Foundry is the industry's fastest-growing and most adopted cloud application platform.
In order to meet the rapidly changing demands of today’s customers, companies are continually forced to redefine their business strategies in order to meet these needs, stay relevant and continue to see profitable growth. IoT deployment and development is integral in this transformation, and today businesses are increasingly seeing the value of investing their resources into IoT deployments. These technologies are able increase ROI through projects such as connecting supply chains or enabling sm...
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
When NSA's digital armory was leaked, it was only a matter of time before the code was morphed into a ransom seeking worm. This talk, designed for C-level attendees, demonstrates a Live Hack of a virtual environment to show the ease in which any average user can leverage these tools and infiltrate their network environment. This session will include an overview of the Shadbrokers NSA leak situation.
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insigh...
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...