Welcome!

News Feed Item

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

NEW YORK, Nov. 19, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

http://www.reportlinker.com/p01042100/Cloud-Telephony-Technology-and-Mar...

When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations. However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.

Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations. The Cloud Telephony ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.

This research evaluates key growth parameters and market and technology trends for cloud telephony. The report includes market projections and comparative analysis for SMBs, large organizations, NGOs, governments, VoIP vendors, and telecom operators.

Target Audience

-VoIP service providers including MSO and OTT operators

-Non-traditional telephony service providers such as Google

-Traditional fixed/wireline and mobile/wireless network operators

Companies in Report

IndiaTable of Contents

1.1 RESEARCH METHODOLOGY 7

1.2 KEY BENEFITS OF THE REPORT 7

1.3 QUESTIONS ANSWERED IN THE REPORT 7

2.0 INTRODUCTION 9

3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10

3.1 WHAT IS CLOUD TELEPHONY 10

3.2 TECHNOLOGIES 11

3.2.1 SIP 11

3.2.2 IVR 14

3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 17

3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18

3.5 PREREQUISITES FOR CLOUD TELEPHONY 19

4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20

4.1.1 DOS ATTACK 20

4.1.2 UN-AUTHORIZED CALL 20

4.1.3 BOUNCE ATTACK 21

4.1.4 PERSONALIZATION 21

4.1.5 MEDIA SPECIFIC ATTACK 21

4.1.6 MALICIOUS CODE INJECTION 21

4.1.7 VOIP PHISHING 21

4.1.8 TOLL FRAUD 22

4.1.9 SPIT 22

4.1.10 TOOLS 22

4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22

4.2.1 SECURED LOG ON 22

4.2.2 SECURED TRANSACTION 23

4.2.3 CONTINUOUS MONITORING AND AUDIT 23

4.2.4 ANTI VIRUS SYSTEM 23

4.2.5 USING SIP PROXY 23

4.2.6 SIP ENCRYPTION TECHNIQUE 23

4.2.7 NETWORK INFRASTRUCTURE 23

4.2.8 AUTHENTIC UPGRADE 24

4.2.9 USE SECURED PROTOCOLS 24

4.2.10 USE DEDICATED SERVER 24

5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25

5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25

5.1.1 FRING 25

5.1.2 SKYPE 26

5.1.3 GOOGLE VOICE 26

5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28

5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28

5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29

5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32

5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33

5.5 NEXT GENERATION VOICE: VOLTE 34

5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35

6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37

6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37

6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37

6.1.2 LACK OF SCALABILITY 37

6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38

6.1.4 COST 38

6.1.5 UNIFIED COMMUNICATION 38

6.1.6 NUMBER OF EXTENSION 38

6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39

6.1.8 RISK OF OWNERSHIP 39

6.1.9 NO CONCURRENT USE 39

6.1.10 MULTIPLE WORKING SITES 39

6.1.11 LIMITED OPERATION 39

6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40

6.2.1 NUMBER OF EXTENSION 40

6.2.2 CONCURRENT CONNECTION 40

6.2.3 UNIFIED COMMUNICATION 40

6.2.4 DYNAMIC NUMBER OF EXTENSION 41

6.2.5 COST 41

6.2.6 REMOTE WORKING AREA 41

6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42

6.2.8 HUGE NUMBER OF APPLICATIONS 42

6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42

6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42

6.3.2 SCALABILITY 43

6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43

6.3.4 FLEXIBLE AND EASILY REACHABLE 44

6.3.5 EASY MAINTENANCE 45

6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45

6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47

6.5.1 CROWD SOURCING 47

6.5.2 SINGLE HELP CENTER NUMBER 47

6.5.3 COLLABORATIVE COMMUNICATION 48

6.5.4 INTEGRATION WITH OTHER SERVICE 48

6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48

6.5.6 COST 49

7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50

7.1 ADVANTAGES 50

7.1.1 FLEXIBILITY 50

7.1.2 SCALABILITY 50

7.1.3 LOW COST 50

7.1.4 HUGE FUNCTIONALITY 51

7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52

7.1.6 EASY ADMINISTRATION 52

7.1.7 SECURED 52

7.1.8 NO WIRE 52

7.1.9 CONTINUOUS MONITORING 53

7.1.10 UNIFIED COMMUNICATION 53

7.1.11 FREE FROM NATURAL DISASTER 53

7.1.12 HYBRID SYSTEM 53

7.1.13 SUCCESS OF BUSINESS 53

7.1.14 MAGIC OF CLOUD 54

7.2 DISADVANTAGES 54

7.2.1 POWER SUPPLY 54

7.2.2 HOME SYSTEM INTEGRATION 54

7.2.3 911 SERVICE 54

7.2.4 INTERNET CONNECTION 55

7.2.5 SECURITY THREAT 55

7.2.6 PROCESSOR POWER 55

7.2.7 TRAFFIC 55

7.2.8 CALL LATENCY 55

7.2.9 POOR AUDIO QUALITY OF VOIP 55

7.2.10 COMPLICATED FEATURE LIST 56

7.2.11 DEPENDENCY ON SERVER 56

7.2.12 LACK OF REDUNDANCY 56

7.2.13 LOSS OF PERSONAL INFORMATION 56

8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57

8.1 VAAS 57

8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57

8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58

8.4 CALL SERVICE 58

8.5 OPPORTUNITIES FOR INDUSTRY 58

8.6 OPPORTUNITIES FOR TELECOM 59

8.7 OPPORTUNITIES FOR NGO 61

9.0 GOVERNMENT & CLOUD TELEPHONY 63

9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63

9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63

9.1.2 BANK SERVICE 63

9.1.3 IMMUNIZATION PROGRAM 64

9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64

9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64

9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65

9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65

9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66

9.3.3 HYUNDAI TRIDENT 67

10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69

10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69

10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70

10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70

10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71

10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71

10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71

10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71

10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71

10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72

10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72

10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72

10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72

10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73

10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73

10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73

10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73

10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73

10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73

10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74

10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74

10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74

10.2.20 DO YOU WANT TO PARTICIPATE IN THE "GO GREEN" COMMITMENT OF WORLD? 74

10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74

10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75

10.4.1 REAL STATE AND CLOUD TELEPHONY 76

10.4.2 CALL CENTER AND CLOUD TELEPHONY 76

10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77

10.4.4 SME AND CLOUD TELEPHONY 78

10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78

10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79

10.5.1 SECURITY 79

10.5.2 UNKNOWN FUTURE COST 79

11.0 CONCLUSIONS AND RECOMMENDATIONS 81

List of Figures

Figure 2: SIP Use in business Network Source (copyright: Cellular Solution) 13

Figure 3: SIP working Principle (copyright: Cellular Solution) 13

Figure 4: SIP Price and Number Porting Price (copyright: SiPalto) 14

Figure 5: Comparative prediction on use of telephony technology 18

Figure 6: User (%) for different VoIP Provider 25

Figure 7: Google Voice and its Feature (copyright: Google) 27

Figure 8 : International Call Share projection for 2012-2017 31

Figure 9: Local call market value share projection for 2012-2017 32

Figure 10: Revenue of Different cloud telephony service provider 33

Figure 11: VoIP Revenue Forecast 2010-2018 34

Figure 12: VoLTE Revenue Forecast 2010-2016 34

Figure 13 : Leading Initiator of VoLGA (Copyright: VoLGA Forum) 35

Figure 14 : VoLGA Overview (copyright: VoLGA Forum) 36

Figure 15 : User preference for Placing Order 43

Figure 16: IP telephony adoption projection 2012-2016 59

Figure 17: Revenue share of telecom industry 60

Figure 18: process Flow of Fishermen Helpline (copyright: SBI Youth of India Report) 66

List of Tables

Table 2: Google Voice: super low rates compare to the competition (copyright: Google) 27

Table 3: Comparative Call rate per minute for some important countries 28

Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice 29

Table 5: Future Plans: Two major competitor's of cloud telephony 30

Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) 33

Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX 47

To order this report:Telecommunication_Services Industry: Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

Nicolas Bombourg

Reportlinker

Email: [email protected]

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), provided an overview of various initiatives to certify the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldwide re...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists discussed...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. ...
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the de...
When growing capacity and power in the data center, the architectural trade-offs between server scale-up vs. scale-out continue to be debated. Both approaches are valid: scale-out adds multiple, smaller servers running in a distributed computing model, while scale-up adds fewer, more powerful servers that are capable of running larger workloads. It’s worth noting that there are additional, unique advantages that scale-up architectures offer. One big advantage is large memory and compute capacity...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities. In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, posited that disruption is inevitable for comp...
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...