Welcome!

News Feed Item

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

NEW YORK, Nov. 19, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

http://www.reportlinker.com/p01042100/Cloud-Telephony-Technology-and-Mar...

When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations. However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.

Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations. The Cloud Telephony ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.

This research evaluates key growth parameters and market and technology trends for cloud telephony. The report includes market projections and comparative analysis for SMBs, large organizations, NGOs, governments, VoIP vendors, and telecom operators.

Target Audience

-VoIP service providers including MSO and OTT operators

-Non-traditional telephony service providers such as Google

-Traditional fixed/wireline and mobile/wireless network operators

Companies in Report

IndiaTable of Contents

1.1 RESEARCH METHODOLOGY 7

1.2 KEY BENEFITS OF THE REPORT 7

1.3 QUESTIONS ANSWERED IN THE REPORT 7

2.0 INTRODUCTION 9

3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10

3.1 WHAT IS CLOUD TELEPHONY 10

3.2 TECHNOLOGIES 11

3.2.1 SIP 11

3.2.2 IVR 14

3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 17

3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18

3.5 PREREQUISITES FOR CLOUD TELEPHONY 19

4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20

4.1.1 DOS ATTACK 20

4.1.2 UN-AUTHORIZED CALL 20

4.1.3 BOUNCE ATTACK 21

4.1.4 PERSONALIZATION 21

4.1.5 MEDIA SPECIFIC ATTACK 21

4.1.6 MALICIOUS CODE INJECTION 21

4.1.7 VOIP PHISHING 21

4.1.8 TOLL FRAUD 22

4.1.9 SPIT 22

4.1.10 TOOLS 22

4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22

4.2.1 SECURED LOG ON 22

4.2.2 SECURED TRANSACTION 23

4.2.3 CONTINUOUS MONITORING AND AUDIT 23

4.2.4 ANTI VIRUS SYSTEM 23

4.2.5 USING SIP PROXY 23

4.2.6 SIP ENCRYPTION TECHNIQUE 23

4.2.7 NETWORK INFRASTRUCTURE 23

4.2.8 AUTHENTIC UPGRADE 24

4.2.9 USE SECURED PROTOCOLS 24

4.2.10 USE DEDICATED SERVER 24

5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25

5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25

5.1.1 FRING 25

5.1.2 SKYPE 26

5.1.3 GOOGLE VOICE 26

5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28

5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28

5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29

5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32

5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33

5.5 NEXT GENERATION VOICE: VOLTE 34

5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35

6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37

6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37

6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37

6.1.2 LACK OF SCALABILITY 37

6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38

6.1.4 COST 38

6.1.5 UNIFIED COMMUNICATION 38

6.1.6 NUMBER OF EXTENSION 38

6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39

6.1.8 RISK OF OWNERSHIP 39

6.1.9 NO CONCURRENT USE 39

6.1.10 MULTIPLE WORKING SITES 39

6.1.11 LIMITED OPERATION 39

6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40

6.2.1 NUMBER OF EXTENSION 40

6.2.2 CONCURRENT CONNECTION 40

6.2.3 UNIFIED COMMUNICATION 40

6.2.4 DYNAMIC NUMBER OF EXTENSION 41

6.2.5 COST 41

6.2.6 REMOTE WORKING AREA 41

6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42

6.2.8 HUGE NUMBER OF APPLICATIONS 42

6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42

6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42

6.3.2 SCALABILITY 43

6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43

6.3.4 FLEXIBLE AND EASILY REACHABLE 44

6.3.5 EASY MAINTENANCE 45

6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45

6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47

6.5.1 CROWD SOURCING 47

6.5.2 SINGLE HELP CENTER NUMBER 47

6.5.3 COLLABORATIVE COMMUNICATION 48

6.5.4 INTEGRATION WITH OTHER SERVICE 48

6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48

6.5.6 COST 49

7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50

7.1 ADVANTAGES 50

7.1.1 FLEXIBILITY 50

7.1.2 SCALABILITY 50

7.1.3 LOW COST 50

7.1.4 HUGE FUNCTIONALITY 51

7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52

7.1.6 EASY ADMINISTRATION 52

7.1.7 SECURED 52

7.1.8 NO WIRE 52

7.1.9 CONTINUOUS MONITORING 53

7.1.10 UNIFIED COMMUNICATION 53

7.1.11 FREE FROM NATURAL DISASTER 53

7.1.12 HYBRID SYSTEM 53

7.1.13 SUCCESS OF BUSINESS 53

7.1.14 MAGIC OF CLOUD 54

7.2 DISADVANTAGES 54

7.2.1 POWER SUPPLY 54

7.2.2 HOME SYSTEM INTEGRATION 54

7.2.3 911 SERVICE 54

7.2.4 INTERNET CONNECTION 55

7.2.5 SECURITY THREAT 55

7.2.6 PROCESSOR POWER 55

7.2.7 TRAFFIC 55

7.2.8 CALL LATENCY 55

7.2.9 POOR AUDIO QUALITY OF VOIP 55

7.2.10 COMPLICATED FEATURE LIST 56

7.2.11 DEPENDENCY ON SERVER 56

7.2.12 LACK OF REDUNDANCY 56

7.2.13 LOSS OF PERSONAL INFORMATION 56

8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57

8.1 VAAS 57

8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57

8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58

8.4 CALL SERVICE 58

8.5 OPPORTUNITIES FOR INDUSTRY 58

8.6 OPPORTUNITIES FOR TELECOM 59

8.7 OPPORTUNITIES FOR NGO 61

9.0 GOVERNMENT & CLOUD TELEPHONY 63

9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63

9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63

9.1.2 BANK SERVICE 63

9.1.3 IMMUNIZATION PROGRAM 64

9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64

9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64

9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65

9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65

9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66

9.3.3 HYUNDAI TRIDENT 67

10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69

10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69

10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70

10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70

10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71

10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71

10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71

10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71

10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71

10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72

10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72

10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72

10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72

10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73

10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73

10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73

10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73

10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73

10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73

10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74

10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74

10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74

10.2.20 DO YOU WANT TO PARTICIPATE IN THE "GO GREEN" COMMITMENT OF WORLD? 74

10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74

10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75

10.4.1 REAL STATE AND CLOUD TELEPHONY 76

10.4.2 CALL CENTER AND CLOUD TELEPHONY 76

10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77

10.4.4 SME AND CLOUD TELEPHONY 78

10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78

10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79

10.5.1 SECURITY 79

10.5.2 UNKNOWN FUTURE COST 79

11.0 CONCLUSIONS AND RECOMMENDATIONS 81

List of Figures

Figure 2: SIP Use in business Network Source (copyright: Cellular Solution) 13

Figure 3: SIP working Principle (copyright: Cellular Solution) 13

Figure 4: SIP Price and Number Porting Price (copyright: SiPalto) 14

Figure 5: Comparative prediction on use of telephony technology 18

Figure 6: User (%) for different VoIP Provider 25

Figure 7: Google Voice and its Feature (copyright: Google) 27

Figure 8 : International Call Share projection for 2012-2017 31

Figure 9: Local call market value share projection for 2012-2017 32

Figure 10: Revenue of Different cloud telephony service provider 33

Figure 11: VoIP Revenue Forecast 2010-2018 34

Figure 12: VoLTE Revenue Forecast 2010-2016 34

Figure 13 : Leading Initiator of VoLGA (Copyright: VoLGA Forum) 35

Figure 14 : VoLGA Overview (copyright: VoLGA Forum) 36

Figure 15 : User preference for Placing Order 43

Figure 16: IP telephony adoption projection 2012-2016 59

Figure 17: Revenue share of telecom industry 60

Figure 18: process Flow of Fishermen Helpline (copyright: SBI Youth of India Report) 66

List of Tables

Table 2: Google Voice: super low rates compare to the competition (copyright: Google) 27

Table 3: Comparative Call rate per minute for some important countries 28

Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice 29

Table 5: Future Plans: Two major competitor's of cloud telephony 30

Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) 33

Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX 47

To order this report:Telecommunication_Services Industry: Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

Nicolas Bombourg

Reportlinker

Email: [email protected]

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors!
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
We all know that end users experience the internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices - not doing so will be a path to eventual ...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...