Click here to close now.

Welcome!

News Feed Item

Leading Southern African Retail and Financial Services Group Selects CoreMedia Solutions to Help Drive Online Customer Engagement

HAMBURG, Germany and LONDON, November 20, 2012 /PRNewswire/ --

JD Group plans to integrate CoreMedia CMS and CoreMedia LiveContext with SAP® Web Channel Experience Management to deliver full multi-channel customer experience


CoreMedia, a leading Web Content Management (WCM) company, today announced that JD Group - a major Southern African retailer and financial services provider - has selected
CoreMedia CMS and CoreMedia LiveContext to optimize its online customer engagement channels and leverage the SAP® Web Channel Experience Management application. With mobile solutions increasingly becoming the online access channel of choice for many consumers in southern Africa, JD Group will be able to provide its customers with context-aware, online experiences across any channel or touchpoint.

The selection builds on CoreMedia's strong partnership with SAP, and underscores the strength of CoreMedia LiveContext's contextual marketing solution used together with and SAP Web Channel Experience Management 2.0. CoreMedia is working with Ctrlroom, a leading South African e-commerce and online digital strategy consultancy, to implement the project for JD Group. CoreMedia's powerful engagement capabilities will help enrich the overall customer experience that companies within JD Group are able to offer online - particularly across critical channels such as mobile and social - resulting in increased engagement, higher sales as well as stronger customer loyalty.

"At JD Group our group-wide 'Art of Service' initiative focuses on delivering a positive customer experience, whether that's in our stores or online across a growing range of channels," commented Andrew Murray, JD Group's Chief Information Officer. "Central to this initiative is our ability to anticipate and recognize our customers' requirements and deliver on their expectations. It's critical for JD Group to have an outstanding online presence, and we knew we needed a content management solution that could add real value to our existing SAP solutions.

"Having recently implemented the SAP ERP application group-wide to power our critical back-office operations, it was essential that any solution integrated with SAP Web Channel Experience Management," Murray continued. "CoreMedia CMS and CoreMedia LiveContext not only met this criteria, but also demonstrated that they were extremely customizable and easy for our business and marketing staff to use. Using the CoreMedia solutions to effectively manage and deliver our multiple content assets contextually will also help us to grow JD Group's online presence and e-commerce revenues in furniture retail and financial services while also offering much improved customer engagement."

JD Group's first major project based on CoreMedia will be an online financial services site, featuring an integrated loan application that links directly with their implementation of the SAP Customer Relationship Management (SAP CRM) application. Speed of implementation was also viewed as a key factor in JD Group's decision to select CoreMedia, with site development, testing and deployment taking weeks rather than months. The project will then be rolled out across JD Group's multiple brands, with Web properties that will include CoreMedia CMS and/or CoreMedia LiveContext with SAP Web Channel Experience Management.

"We're delighted that JD Group has chosen our CoreMedia CMS and CoreMedia LiveContext to deliver content management and contextual marketing for its major SAP solution-based, multi-brand e-commerce project," added CoreMedia's CEO, Gerrit Kolb. " Our powerful, yet easy-to-use editorial tools integrate seamlessly with SAP Web Channel Experience Management, allowing JD Group business users to instantly access and publish online content regardless of the channels or touchpoints involved. The CoreMedia CMS solution with its SAP-certified for integration with SAP NetWeaver®, confirms our ability to meet the highest level of technical and interoperability standards for major customers such as JD Group."

CoreMedia is teaming with SAP to help fuel the delivery of highly relevant, contextual Web information for companies like JD Group. CoreMedia LiveContext enables organizations using SAP Web Channel Experience Management to support every aspect of a customer's experience with rich, contextual information that's unified across every online channel. SAP Web Channel Experience Management 2.0 delivers a full range of e-marketing, e-commerce and e-service functions for creating and deploying Web shops as a profitable sales, service and interaction channel.

About JD Group

The JD Group operates in Southern Africa as a leading diversified mass finance consumer financier, a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer, and as a diversified retailer of motor vehicles, vehicle servicing and parts. The group's six operating business divisions serve their target markets through a multi-branded channel network representing 12 retail brands, with a footprint of 1,143 retail stores and 84 motor dealerships across the region. For more information, visit http://www.jdgroup.co.za

About Ctrlroom

Based near Durban, South Africa, Ctrlroom works with organizations to increase their online conversion rates and develop coherent digital strategies to augment their above the line marketing activities. The company brings together all the core disciplines of Web enablement - including user experience, e-commerce consulting and integration, content management, search engine optimization, Web analytics and social media marketing - that combine to deliver optimized conversion rates. http://www.ctrlroom.co

About CoreMedia

CoreMedia is a leading provider of Web Content Management (WCM) software to organizations demanding engaging, context-driven online experiences for their customers - regardless of channel or touchpoint. The company's WCM suite offers unique business value by seamlessly integrating digital and social media assets, increasing editorial productivity and accelerating time to market in complex environments. As a result, businesses can more effectively execute their online strategies to engage users, build customer loyalty and ultimately drive greater revenue and profitability.

Established in 1996, CoreMedia is headquartered in Hamburg, Germany, with offices in San Francisco, London, and Singapore. CoreMedia's clients include global brands, such as the American Association of Medical Colleges (AAMC), Australian Broadcasting Corporation (ABC), Bertelsmann, BILD, CLAAS, Continental, EPCOS, Deutsche Telekom, Internet Broadcasting, O2, and Singapore Press Holdings.

http://www.coremedia.com

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

Cheryl Billson
CoreMedia PR Team
+44(0)7791-720460
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Alert Logic provides Security-as-a-Service for on-premises, cloud, and hybrid IT infrastructures, delivering deep security insight and continuous protection for cust...
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
SYS-CON Events announced today that Harbinger Systems will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Harbinger Systems is a global company providing software technology services. Since 1990, Harbinger has developed a strong customer base worldwide. Its customers include software product companies ranging from hi-tech start-ups in Silicon Valley to leading product companies in the US a...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the ...
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company helps mid-market firms built on IBM hardware platforms to deploy new levels of reliable and cost-effective computing and hig...
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare...
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the...
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner. 20,000+ business custome...
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises ar...