Welcome!

News Feed Item

Frost & Sullivan Award Highlights Neotel's Competitive Strategy Leadership

- Outstanding competitive strategy causes breakthrough performance for Neotel in 2011-2012

CAPE TOWN, South Africa, Nov. 22, 2012 /PRNewswire/ -- Based on its recent analysis of the telecommunications market, Frost & Sullivan recognises Neotel with the 2012 South African Competitive Strategy Leadership Award. The company is commended for its impressive performance, during the financial year 2011-2012, and its commitment to improving access to communications for customers.

Neotel has demonstrated its ability to leverage competitive intelligence through targeting corporate and small and medium enterprises (SME) in South Africa, as well as generating new revenue streams through niche service offerings.

"The company's strategy is to provide tailored services meeting the requirements of target customers through innovative products and offerings, at affordable costs," noted Frost & Sullivan's Information & Communication Technologies Research Analyst, Mervin Miemoukanda. "Neotel has introduced a suite of hosted and managed services, such as hosted contact centres and virtual hosting, to meet the needs of its corporate and SME customers."

For instance, NeoOne is the first South African all-in-one solution for business' corporate needs allowing customers access to a range of Neotel's IP services including voice and data at affordable rates, using a single converged network platform.

In addition, Neotel has understood corporate customers' needs for higher power density in their data centres for their computing platforms. It has, therefore, introduced the highest power density per rack in South Africa, with power per rack ranging between 2.4Kw and 5.4Kw. Unlike its competitors, customers are only charged for additional power usage if they have overused the maximum power per rack of 5.4Kw.

"Identifying managed services and cloud-based services as the future growth driver, Neotel has seized the opportunity of deploying extensive fibre optic infrastructure to target small, medium and large corporate customers earlier than its competitors," remarked Miemoukanda. "Furthermore, the company is the only South African-based telco to have equity stakes in all the five undersea cables landing on the shores of the country."

The company has leveraged its IP and fibre based converged infrastructure to offer superior broadband packages, and other value added services, targeting both consumers and businesses. For example, Neotel was the first network operator to launch public Telepresence rooms in South Africa. NeoConnect Homes is another unique offering providing new packages and bundles increasing the choice of data and voice solutions to consumers and small businesses.

The successful implementation of such competitive strategies has resulted in positive Earnings Before Interest, Taxes, Depreciation and Amortization (EBIDTA) for the third interim result in a row. For the first half of the year 2012 (March 2012-September 2012), Neotel achieved 18% and 30% growth in the business and consumer segments, respectively.

The contribution ratio between the enterprise and consumer customers was 90 and 10 per cent respectively, with an increase from 2,000 to 2,400 enterprise customers in the last six months. Consumer customers also grew from 100,000 to 130,000 in the same period from March 2012 to September 2012.

"This impressive performance can be attributed to a streamlined business and increased focus on customers and their requirements," said Miemoukanda. "In particular, the company has excelled in improving customer experience, both in terms of service assurance and delivery."

The company has managed to maintain higher improvement in both the mean time to resolve customer queries (MTTR) and service delivery in the first of the year 2012. In addition, Neotel has passed on the benefits of decreased voice and data tariffs to its customers, thus enabling it to retain existing customers and acquire new ones in the process.

Frost & Sullivan presents this award to the company demonstrating excellence in leveraging competitive intelligence and executing its competitive strategy. The company's competitive strategy is also recognized for the impact it has had on market share, competitive brand positioning (brand strength and unique market position) and customer satisfaction/value.

Frost & Sullivan Best Practices awards acknowledge companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Neotel
As South Africa's first converged communications network operator, Neotel provides a range of value-added voice and data services for businesses, wholesale network operators, providers and consumers using its pure-IP next generation network. Through its high-performance fibre optic backbone, Neotel connects the 40 largest cities and towns in South Africa to each other and to the world, directly linking the country into Tata Communications' global Tier 1 network. Neotel offers fresh thinking, a creative approach and flexible solutions for communications in South Africa. Neotel continues to invest in developing a world-class fibre network infrastructure, and a wireless network which now spans Johannesburg, Pretoria, Durban, Cape Town, Pietermaritzburg and Port Elizabeth reaching nearly 9 million consumers. See www.neotel.co.za for more information.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion

Join Us: Join our community

Subscribe: Newsletter on "the next big thing"

Register: Gain access to visionary innovation

Contact:
Samantha James
Corporate Communications - Africa
Frost & Sullivan
[email protected]
+27 (0)21 680 3574

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation. In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...