Welcome!

News Feed Item

APS Moves Call Centres Back to the UK

LONDON, November 28, 2012 /PRNewswire/ --

Advanced Payment Solutions (APS) are to bring their call centre back to the UK and create 300 new jobs over the next three years. APS provide the award winning Cashplus portfolio of electronic banking and payment products and are in a leading position to deliver payment services to local government.

APS's rapid growth, from a simple prepaid card company to an award winning alternative to high street banking, has been delivered by anticipating the needs of their customers, often in innovative ways.

In making the announcement Richard Wagner, CEO of APS, explained the reasoning behind the move: "We're bringing our call centre back to the UK to help the UK economy. Our customer satisfaction levels are very high at 94%[1]. However as we grow we want to ensure that all our customers, from consumers and businesses to government authorities, continue to receive the same high standard of support and attention."

Rt Hon Vince Cable MP, the Secretary of State for Business and Enterprise, welcomed the move: "APS's decision to re-establish its call centre on Merseyside is a welcome vote of confidence in the skills of the local workforce and Britain's educated and flexible workforce. Britain is open for business and the government's growth strategy is aiming to make Britain the best place in the world to set up and grow a business, and encouraging inward investment just like this one announced today."

APS are working with the UK based call centre - The Contact Company (TCC) and the new customer service team will be based in Liverpool.

Asif Hamid, CEO of The Contact Company, commented on the APS partnership, stating "The Merseyside Region continues to be a great place to provide well trained staff to serve UK customers. At TCC we are excited to provide a respected financial services company, like APS, a superior service solution that brings value to its customers."

1. In research carried out by Advanced Payment Solutions 94% of customers said that they would recommend the Cashplus to a family member or friend.

Notes

About Advanced Payment Solutions Ltd (APS)

Advanced Payment Solutions Ltd (APS) is one of Europe's most innovative payment solutions companies. APS facilitate payments for both consumers and businesses and, working with the Co-operative Bank, support payment solutions for local government councils throughout the UK.

APS is the most awarded prepaid solutions provider in Europe and one of the most successful prepaid card businesses, with over 1,000,000 (one million) Cashplus cards issued and more than £1,000,000,000 (£1billion) in payments processed.

APS continue to lead the market to meet the challenging needs of its growing base of clients and customers. Cashplus allows customers to choose from a range of different prepaid, credit and bill payment accounts. Payment solutions include the facilitation of bill payments, direct debits, foreign currency exchange, faster payments, short-term fixed loans and virtual (e-bank) accounts.

Cashplus already offers payment solutions to over 5,000 businesses including business accounts, expense management, fuel cards, and travel accounts across public and private sector organisations in the UK.

Local authorities are provided with effective payment solutions for claimants without bank accounts, reducing the risk of fraud. APS already provides large scale prepaid card payment disbursement solutions to local authorities in London, the North West, South West, East & West Midlands and Central regions in England and Wales.

To find out more information about APS and the range of products available please visit http://www.apsgroup.com and http://www.mycashplus.co.uk.

For further information and interview requests:
Anne Cantelo
Onyx Media and Communications Limited
+44-(0)20-7025-8030
+44-(0)7789-905-304
[email protected]

SOURCE Advanced Payment Solutions Ltd (APS)

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). Download Slide Deck: ▸ Here In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discusse...
Whether they’re located in a public, private, or hybrid cloud environment, cloud technologies are constantly evolving. While the innovation is exciting, the end mission of delivering business value and rapidly producing incremental product features is paramount. In his session at @DevOpsSummit at 19th Cloud Expo, Kiran Chitturi, CTO Architect at Sungard AS, will discuss DevOps culture, its evolution of frameworks and technologies, and how it is achieving maturity. He will also cover various st...
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
We’ve been doing it for years, decades for some. How many websites have you created accounts on? Your bank, your credit card companies, social media sites, hotels and travel sites, online shopping sites, and that’s just the start. We do it often without even thinking about it, quickly entering our personal information, our data, in a plethora of systems. Sometimes we’re not even aware of the information we are providing. It could be very personal information (think of the security questions you ...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...