Welcome!

News Feed Item

APS Moves Call Centres Back to the UK

LONDON, November 28, 2012 /PRNewswire/ --

Advanced Payment Solutions (APS) are to bring their call centre back to the UK and create 300 new jobs over the next three years. APS provide the award winning Cashplus portfolio of electronic banking and payment products and are in a leading position to deliver payment services to local government.

APS's rapid growth, from a simple prepaid card company to an award winning alternative to high street banking, has been delivered by anticipating the needs of their customers, often in innovative ways.

In making the announcement Richard Wagner, CEO of APS, explained the reasoning behind the move: "We're bringing our call centre back to the UK to help the UK economy. Our customer satisfaction levels are very high at 94%[1]. However as we grow we want to ensure that all our customers, from consumers and businesses to government authorities, continue to receive the same high standard of support and attention."

Rt Hon Vince Cable MP, the Secretary of State for Business and Enterprise, welcomed the move: "APS's decision to re-establish its call centre on Merseyside is a welcome vote of confidence in the skills of the local workforce and Britain's educated and flexible workforce. Britain is open for business and the government's growth strategy is aiming to make Britain the best place in the world to set up and grow a business, and encouraging inward investment just like this one announced today."

APS are working with the UK based call centre - The Contact Company (TCC) and the new customer service team will be based in Liverpool.

Asif Hamid, CEO of The Contact Company, commented on the APS partnership, stating "The Merseyside Region continues to be a great place to provide well trained staff to serve UK customers. At TCC we are excited to provide a respected financial services company, like APS, a superior service solution that brings value to its customers."

1. In research carried out by Advanced Payment Solutions 94% of customers said that they would recommend the Cashplus to a family member or friend.

Notes

About Advanced Payment Solutions Ltd (APS)

Advanced Payment Solutions Ltd (APS) is one of Europe's most innovative payment solutions companies. APS facilitate payments for both consumers and businesses and, working with the Co-operative Bank, support payment solutions for local government councils throughout the UK.

APS is the most awarded prepaid solutions provider in Europe and one of the most successful prepaid card businesses, with over 1,000,000 (one million) Cashplus cards issued and more than £1,000,000,000 (£1billion) in payments processed.

APS continue to lead the market to meet the challenging needs of its growing base of clients and customers. Cashplus allows customers to choose from a range of different prepaid, credit and bill payment accounts. Payment solutions include the facilitation of bill payments, direct debits, foreign currency exchange, faster payments, short-term fixed loans and virtual (e-bank) accounts.

Cashplus already offers payment solutions to over 5,000 businesses including business accounts, expense management, fuel cards, and travel accounts across public and private sector organisations in the UK.

Local authorities are provided with effective payment solutions for claimants without bank accounts, reducing the risk of fraud. APS already provides large scale prepaid card payment disbursement solutions to local authorities in London, the North West, South West, East & West Midlands and Central regions in England and Wales.

To find out more information about APS and the range of products available please visit http://www.apsgroup.com and http://www.mycashplus.co.uk.

For further information and interview requests:
Anne Cantelo
Onyx Media and Communications Limited
+44-(0)20-7025-8030
+44-(0)7789-905-304
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Digital transformation has increased the pace of business creating a productivity divide between the technology haves and have nots. Managing financial information on spreadsheets and piecing together insight from numerous disconnected systems is no longer an option. Rapid market changes and aggressive competition are motivating business leaders to reevaluate legacy technology investments in search of modern technologies to achieve greater agility, reduced costs and organizational efficiencies. ...
In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices.
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abilit...
For far too long technology teams have lived in siloes. Not only physical siloes, but cultural siloes pushed by competing objectives. This includes informational siloes where business users require one set of data and tech teams require different data. DevOps intends to bridge these gaps to make tech driven operations more aligned and efficient.
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
HyperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let's say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it...
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.