Welcome!

News Feed Item

8x8 Unifies CST Industries’ Business Communications

CST Industries has spent the past decade acquiring best-of-breed companies to become the global leader in providing storage tanks and covers for food, mining, chemical and other applications. When CST wanted a best-of-breed business phone service solution to link its eight U.S. locations, it turned to 8x8, Inc. (NASDAQ: EGHT), provider of innovative cloud communications solutions.

The string of acquisitions left CST with a hodgepodge of telephony systems from different vendors and service providers, making inter-office communications unnecessarily complex and expensive. CST initially selected 8x8’s Virtual Office hosted VoIP solution for its new global headquarters in Lenexa, Kan., a suburb of Kansas City, Mo. The experience was so positive that CST has begun upgrading all of its U.S. facilities to 8x8.

CST decided to standardize on 8x8 to increase employee productivity and streamline its telephony communications. Another reason was cost savings: CST expects to reduce its communications spending at least 25 percent after implementing 8x8’s cloud-based VoIP solution company-wide.

Currently, CST is using 8x8 services for all 80 lines at its headquarters and is in the process of transitioning its DeKalb, Ill. and Gardena, Calif. facilities to 8x8, bringing the total number of extensions to 240. To assure a smooth, on-schedule migration, 8x8 holds weekly project meetings with CST – the kind of white-glove customer support that was another factor in the decision to standardize on 8x8. Over the next two years, CST plans to migrate four or five additional CST locations to 8x8 service, which will add another 400–500 extensions.

"From a customer service perspective, 8x8’s support is impeccable,” said CST Chief Information Officer Yusuf Abu-Hatoum. “8x8 does a fabulous job of responding to customers, and Virtual Office’s quality of service is enterprise-grade."

Once CST has finished upgrading its company-wide telephony system to 8x8, it plans to add 8x8 capabilities to increase employee productivity and responsiveness. One enhancement on the drawing board is Virtual Office Mobile, which extends the full suite of 8x8 Virtual Office services to the iPhone, iPad and Android devices.

"We're going to start expanding functionality, adding the iOS application and Outlook integration,” Abu-Hatoum said. “I use Virtual Office Mobile on my iPhone, and it works great."

“Every month, more than 1,000 businesses turn to 8x8 to harness the power of our cloud communications solutions, including voice, video, data and mobile,” said 8x8 Chairman and CEO Bryan Martin. “CST is prime example of how 8x8 empowers business communications so employees can be more productive and responsive. We look forward to helping CST grow its business.”

For a case study about how CST is using 8x8 Virtual Office, visit http://www.8x8.com/Resources/Customers/CSTIndustries.aspx.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) empowers business conversations for more than 30,000 small and medium-sized businesses with cloud communications services that include hosted VoIP, unified communications, contact center and video conferencing solutions. The company has been delivering business communications services since 2004 and has garnered a reputation for technical excellence and outstanding reliability. In 2012, 8x8 was named a market “Leader” in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS) in North America and recognized as the No. 1 Provider of Hosted IP Telephony by Frost & Sullivan. For additional information, visit www.8x8.com, or connect with 8x8 on Facebook and Twitter.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at @DevOpsSummit at 20th Cloud Expo, Kelly Looney, director of DevOps consulting for Skytap, showed how an incremental approach to introducing containers into complex, distributed applications results in modernization with less risk and more reward. He also shared the story of how Skytap used Docker to get out of the business of managing infrastructure, and into the business of delivering innovation and business value. Attendees learned how up-front planning allows for a clean sep...
In his session at 20th Cloud Expo, Brad Winett, Senior Technologist for DDN Storage, will present several current, end-user environments that are using object storage at scale for cloud deployments including private cloud and cloud providers. Details on the top considerations of features and functions for selecting object storage will be included. Brad will also touch on recent developments in tiering technologies that deliver single solution and an end-user view of data across files and objects...
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.
Given the popularity of the containers, further investment in the telco/cable industry is needed to transition existing VM-based solutions to containerized cloud native deployments. The networking architecture of the solution isolates the network traffic into different network planes (e.g., management, control, and media). This naturally makes support for multiple interfaces in container orchestration engines an indispensable requirement.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, discussed how AI can simplify cloud operations. He covered the following topics: why cloud mana...
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, described how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launching o...
Enterprises are universally struggling to understand where the new tools and methodologies of DevOps fit into their organizations, and are universally making the same mistakes. These mistakes are not unavoidable, and in fact, avoiding them gifts an organization with sustained competitive advantage, just like it did for Japanese Manufacturing Post WWII.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, discussed solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool. H...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.