Welcome!

News Feed Item

QuadraMed Strikes Partnership with Q-Matic Corporation to Enhance Patient Self-Service

QuadraMed® Corporation today announced that it has signed an agreement with Q-Matic Corporation (Qmatic), the global leader in Customer Flow Management, to offer health systems self-service technology that manages patient flow before, during, and after a patient visit. The Qmatic solution helps healthcare organizations improve the patient experience with shorter, more informative wait times, and operational efficiency through better resource management. The solution will be offered by QuadraMed through its partnership agreement, which will further expand the patient experience and self-service capabilities QuadraMed delivers through its enterprise Access Management suite.

QuadraMed’s Access Management suite ensures the correct identification of the right patient before care is rendered, efficient scheduling of complex appointments across the enterprise, and offers innovative Enterprise Self-Service solutions that create the most convenient experience possible for patients. Patients can easily check themselves in for service, verify demographic and insurance information, complete forms, make payments, and schedule appointments—all from a point-of-service device such as a kiosk or online. The result—immediate benefits for patients and staff, and a significant boost to an organization’s bottom line.

With Qmatic, patient flow is managed. The process begins when patients check in using a registration point-of-service device and are placed in the appropriate service queue. Patients are informed of their estimated wait time and can track their status on monitors strategically placed for easy viewing, or with text messages that eliminate restrictive waiting in designated locations. Providing patients the means to monitor their progress promotes a relaxed environment with a controlled and fair waiting process. Additionally, Qmatic technology allows staff members to electronically track patients in queue, call them for service, and transfer them to other queues or departments. This ensures that patients are efficiently routed through the organization following check in. Qmatic technology seamlessly ensures that the right patient is routed to the right place at the right time.

“Qmatic strives to create remarkable experiences for healthcare organizations and give time back to the patients and healthcare professionals who use our solutions,” said Thomas Sareyko, CEO of Qmatic’s United States and Canada subsidiaries. “We’re excited about our partnership with QuadraMed, which will enable us to now offer integration with patient access, identity management, and revenue cycle management solutions and further enhance the healthcare experience for providers and patients.”

“Patient-facing self-service is crucial to building loyalty in today’s competitive healthcare industry, as consumers demand the convenience and choice that the technology offers,” said Duncan W. James, QuadraMed president and CEO. “The collaboration of Qmatic and QuadraMed will transform the healthcare visit by placing more focus on the patient without adding unnecessary burden on registration staff, resulting in increased operational efficiency and improved patient satisfaction.”

For more information about QuadraMed, visit www.quadramed.com or visit the QuadraMed booth (#4141) at HIMSS13 March 3–7, 2013, in New Orleans.

About Qmatic:

Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. In healthcare, we call this Patient Flow Management (PFM). Qmatic operates in 122 countries with 55,000 installations globally in the healthcare, public, retail, finance, education and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world. For more information about Qmatic, visit http://qmatic.com/en/us/Sectors/Healthcare/ or http://www.qmatic.com/en/us/50-Tips-on-healthcare1/50-Tips-on-healthcare/.

About QuadraMed Corporation

QuadraMed® is a provider of award-winning healthcare technologies and services that improve the safety, quality and efficiency of patient care. For 20 years, QuadraMed has provided solutions that help make our clients successful by streamlining processes, driving positive clinical outcomes and improving patient satisfaction and financial health. Behind the Company's products and services is a staff of 475 professionals who support clients at over 1,200 healthcare provider facilities. For more information about QuadraMed, visit www.quadramed.com.

QuadraMed is a registered trademark of QuadraMed Corporation. All other trademarks are the property of their respective holders.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. ...
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the worl...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
Cloud computing changed data analytics for good. It enabled companies to drastically decrease resources and architecture previously assigned with business intelligence departments. It also enabled laymen to run advanced business analytics. Cloud was also the architecture of choice for storing and processing big data. Data piling is a continuous process, which is going to explode with emerging Internet of Things concept. Answer to this issue developers found in new concept called fog computing. ...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will discuss the vast to...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...