Welcome!

News Feed Item

QuadraMed Strikes Partnership with Q-Matic Corporation to Enhance Patient Self-Service

QuadraMed® Corporation today announced that it has signed an agreement with Q-Matic Corporation (Qmatic), the global leader in Customer Flow Management, to offer health systems self-service technology that manages patient flow before, during, and after a patient visit. The Qmatic solution helps healthcare organizations improve the patient experience with shorter, more informative wait times, and operational efficiency through better resource management. The solution will be offered by QuadraMed through its partnership agreement, which will further expand the patient experience and self-service capabilities QuadraMed delivers through its enterprise Access Management suite.

QuadraMed’s Access Management suite ensures the correct identification of the right patient before care is rendered, efficient scheduling of complex appointments across the enterprise, and offers innovative Enterprise Self-Service solutions that create the most convenient experience possible for patients. Patients can easily check themselves in for service, verify demographic and insurance information, complete forms, make payments, and schedule appointments—all from a point-of-service device such as a kiosk or online. The result—immediate benefits for patients and staff, and a significant boost to an organization’s bottom line.

With Qmatic, patient flow is managed. The process begins when patients check in using a registration point-of-service device and are placed in the appropriate service queue. Patients are informed of their estimated wait time and can track their status on monitors strategically placed for easy viewing, or with text messages that eliminate restrictive waiting in designated locations. Providing patients the means to monitor their progress promotes a relaxed environment with a controlled and fair waiting process. Additionally, Qmatic technology allows staff members to electronically track patients in queue, call them for service, and transfer them to other queues or departments. This ensures that patients are efficiently routed through the organization following check in. Qmatic technology seamlessly ensures that the right patient is routed to the right place at the right time.

“Qmatic strives to create remarkable experiences for healthcare organizations and give time back to the patients and healthcare professionals who use our solutions,” said Thomas Sareyko, CEO of Qmatic’s United States and Canada subsidiaries. “We’re excited about our partnership with QuadraMed, which will enable us to now offer integration with patient access, identity management, and revenue cycle management solutions and further enhance the healthcare experience for providers and patients.”

“Patient-facing self-service is crucial to building loyalty in today’s competitive healthcare industry, as consumers demand the convenience and choice that the technology offers,” said Duncan W. James, QuadraMed president and CEO. “The collaboration of Qmatic and QuadraMed will transform the healthcare visit by placing more focus on the patient without adding unnecessary burden on registration staff, resulting in increased operational efficiency and improved patient satisfaction.”

For more information about QuadraMed, visit www.quadramed.com or visit the QuadraMed booth (#4141) at HIMSS13 March 3–7, 2013, in New Orleans.

About Qmatic:

Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. In healthcare, we call this Patient Flow Management (PFM). Qmatic operates in 122 countries with 55,000 installations globally in the healthcare, public, retail, finance, education and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world. For more information about Qmatic, visit http://qmatic.com/en/us/Sectors/Healthcare/ or http://www.qmatic.com/en/us/50-Tips-on-healthcare1/50-Tips-on-healthcare/.

About QuadraMed Corporation

QuadraMed® is a provider of award-winning healthcare technologies and services that improve the safety, quality and efficiency of patient care. For 20 years, QuadraMed has provided solutions that help make our clients successful by streamlining processes, driving positive clinical outcomes and improving patient satisfaction and financial health. Behind the Company's products and services is a staff of 475 professionals who support clients at over 1,200 healthcare provider facilities. For more information about QuadraMed, visit www.quadramed.com.

QuadraMed is a registered trademark of QuadraMed Corporation. All other trademarks are the property of their respective holders.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Organizations do not need a Big Data strategy; they need a business strategy that incorporates Big Data. Most organizations lack a road map for using Big Data to optimize key business processes, deliver a differentiated customer experience, or uncover new business opportunities. They do not understand what’s possible with respect to integrating Big Data into the business model.
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
The session is centered around the tracing of systems on cloud using technologies like ebpf. The goal is to talk about what this technology is all about and what purpose it serves. In his session at 21st Cloud Expo, Shashank Jain, Development Architect at SAP, will touch upon concepts of observability in the cloud and also some of the challenges we have. Generally most cloud-based monitoring tools capture details at a very granular level. To troubleshoot problems this might not be good enough.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, will discuss how they b...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...