|By Pankaj Taneja||
|February 13, 2013 08:45 AM EST||
We tend to get carried away in the mood of the moment. As enterprise social networks started to pick up, weren’t we a little too quick to grab our shovels, prepare tearful eulogies post the “death of intranets” in the manner of “intranets were great BUT…..”, and start to drag the intranet away?
Not so quick.
Admittedly, intranets have had a rocky past, suffering from adoption problems, never quite delivering their promise. However, the objectives where sound, and lots of companies which thought through their intranet implementation, did have great success. Social software on the other hand, is beyond its bright eyed boy stage, and has to bring more than a business version of “let’s exchange likes”. The right way then, is the best of both worlds. This coming together is already underway with the assimilation of modern social concepts in traditional intranets – the “social intranet”.
Although I was going to discuss all the ways in which a social intranet improves upon a traditional intranet in a single blog entry, I realized that each area deserves its own attention. This is therefore a series.
Social intranets and knowledge management
Shortcomings of knowledge management in traditional intranets
A classical objective of the intranet was knowledge management – capturing all possible knowledge created in the organization and making it readily available to everyone else. The idea was to capture learning as problems were faced, solved, best practices developed, and share such learning across offices, teams and hierarchies – a growth and maturation for the entire organization in the process.
Although the intranet was able to capture knowledge to an extent, it was never able to solve the problem of sharing. Knowledge created and captured in the intranet in the forms of documents, presentations, or best practice sheets, never left the team, office or division “workspace”. The inherent flaw lay in the structure of traditional intranets – everything was blocked off into “intranet workspaces”, each an island of information in itself.
Another major flaw with the design of the intranet was that although it captured the information created through formal processes – documents, presentations, spreadsheets, code-bases – it was in-adept at capturing the key resource of any organization – the knowledge in the minds of workers. The workers had no incentive to, or means of, voluntarily and proactively contributing what they had in their minds in terms of ideas, suggestions, and solutions to others’ problems. One could even think of it as outdated human resource philosophy as reflected in traditional intranets – why would an employee go beyond their job role to help their colleagues and company?
That is what changes in a profound way in social intranets.
Employee generated content. Social intranets bring to intranets one of the main sources of the web 2.0 revolution – user generated content. Content is not created at the higher echelons of the company and handed down to everyone else. Social intranets equip employees with the tools to contribute their own content. Employees engage in open conversations by finding colleagues, posting messages on their walls, contributing articles, following and participating in existing conversations, or setting up ad hoc groups around common areas of interest. In the process they are contributing their knowledge, and gaining from the knowledge of others. And this knowledge is accessible to everyone else in the company for all times.
Sharing across silos. Another thing social tools encourage employees to do is to freely share information across formal organizational groups. For example, if you are on a cross functional group, you can simply post a message on the wall of a teammate in another division at another office, and attach a document from your groups document repository that might help them. In doing this, you actually created an information bridge across groups. As this is one more and more, group boundaries become porous and information travels freely across them. Company knowledge is now not siloed, but available across the grid.
Access people. As mentioned before, key company knowledge resides not in company documents, but inside the minds of employees. Employees have a face in social intranets in the form of profiles which detail their skills, projects and experience. You can easily locate the right people across the organization by searching for skills or experience, and approach them directly for help. More often than not, you will find they are willing to help, which saves you the time and effort of reinventing the wheel.
At an abstract level, what social intranets really represent is a shift in philosophy. They recognize people as the most important repository of organizational knowledge, and believe that employees will go out of their way, beyond their formal roles, to help their colleagues and the organization – and derive satisfaction from that (HR practitioners call this theory Y).
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Apr. 25, 2017 02:15 AM EDT Reads: 832
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Apr. 25, 2017 02:15 AM EDT Reads: 8,985
Everyone wants to use containers, but monitoring containers is hard. New ephemeral architecture introduces new challenges in how monitoring tools need to monitor and visualize containers, so your team can make sense of everything. In his session at @DevOpsSummit, David Gildeh, co-founder and CEO of Outlyer, will go through the challenges and show there is light at the end of the tunnel if you use the right tools and understand what you need to be monitoring to successfully use containers in your...
Apr. 25, 2017 01:30 AM EDT Reads: 1,838
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Apr. 25, 2017 01:15 AM EDT Reads: 1,291
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 24, 2017 11:45 PM EDT Reads: 717
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Apr. 24, 2017 11:30 PM EDT Reads: 2,152
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Apr. 24, 2017 11:15 PM EDT Reads: 2,270
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Apr. 24, 2017 11:15 PM EDT Reads: 828
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Apr. 24, 2017 11:00 PM EDT Reads: 816
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Apr. 24, 2017 10:45 PM EDT Reads: 714
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Apr. 24, 2017 10:45 PM EDT Reads: 1,738
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Apr. 24, 2017 10:45 PM EDT Reads: 2,097
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 24, 2017 09:45 PM EDT Reads: 3,619
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across supply chain networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost and time for product recall as well as advance trade. Are you curious about Blockchain and how it can provide you with new opportunities for innovation and growth? In her session at 20th Cloud Exp...
Apr. 24, 2017 09:15 PM EDT Reads: 1,654
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busin...
Apr. 24, 2017 08:15 PM EDT Reads: 456