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Convergence Team Delivers EAM Solutions & Mobile Extensions for CP Retailink, Provider of Retail Sales and Maintenance Services in Southeast Asia

Convergence Team, a professional services company focused on delivering Enterprise Asset Management (EAM) solutions, today announced the deployment of a complete EAM solution comprised of SAP, IBM Maximo, and Retriever mobility solutions for CP Retailink, a business group of CP ALL which is a division of Charoen Pokphand Group, Thailand's largest agriculture-based conglomerate. CP Retailink responsibilities include, among others, the sales, management, and maintenance of assets in 7-Eleven convenience stores throughout Thailand. The solutions will drive efficiency and increase productivity for more than 7,200 stores.

Project goals

CP Retailink selected Convergence Team when seeking a best-of-breed EAM solution to improve its businesses and operations as well as to support its continuous growth at minimal costs. The project objectives are specifically focused in the areas of performance, management and control, customer service, and financial, and include:

  • Utilizing mobile and barcode technology to reduce manual input and increase data accuracy,
  • Linking important information together (asset, spare part, location, downtime, etc.),
  • Centralizing maintenance information to streamline operation processes,
  • Mobile management of inventory,
  • Extracting information from multiple points for centralized reporting and KPIs,
  • Managing customer agreements and billing with work-management processes,
  • Automating workflows to route and escalate work,
  • Standardizing maintenance work processes by using master templates, and
  • Integrating external systems to automate data flow.

Implementing a complex solution

This project has been a three-year major undertaking for the CP ALL subsidiaries and Convergence Team due to the integration complexities and the multi-site, multi-lingual support environment needed across Southeast Asia.

Stuart MacDonald, managing director at Convergence Team, said, “Delivering an EAM software solution this large, complex, and cutting edge is a significant challenge, and we are honored to work in partnership with the CP group to deliver an on-budget solution. This project is a perfect example of a visionary company utilizing technology to improve efficiency and puts them at the forefront of asset lifecycle management in the APAC region.”

Mobile solution increases productivity

As part of the project rollout, Convergence Team also integrated Retriever – a mobile service extension – to IBM Maximo. With the EAM interface, more CP Retailink teams of technicians can process work orders, track labor, manage parts, and view inventory using handheld devices. From the field, they are able to save time and increase accuracy as they make repairs and log them in real-time. For CP Retailink, this increase in productivity will be crucial as the company grows over the next several years.

About Convergence Team

Headquartered in Brisbane, Australia, Convergence Team is a global leader in Enterprise Asset Management (EAM) solutions. By applying new technologies and business strategies with innovation and high-quality professional services, Convergence Team empowers its customers to streamline their operations, lower operating costs, improve asset performance, and generate useful business intelligence now and in the future. For more information about Convergence Team, call +61 7 3087-3411 or visit

About CP All, CP Retailink and Gosoft

The retail arm of Charoen Pokphand Group, CP All operates over 7,200 7-Eleven convenience stores in Thailand. The group plans to expand its convenience stores throughout all of Southeast Asia in the coming years. The group also plans to expand its Thailand operations, with an expected 10,000 stores by 2018.

CP Retailink is a subsidiary of CP All that covers the sales, management, and maintenance of a variety of goods and accessories for retail businesses and conveniences stores. With goods available for prompt delivery and 24-hour inventory maintenance and management services, the cutting-edge distributing agent offers integrated solutions for clients throughout Thailand.

Gosoft Co., Ltd., is one of the leading information systems consulting and development companies in Thailand. From in-house development of proprietary business software applications to the implementation of the world’s leading hardware, software and networking products, the company is equipped with a team of qualified professionals to assist clients with all of their technological requirements.

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