Welcome!

News Feed Item

Convergence Team Delivers EAM Solutions & Mobile Extensions for CP Retailink, Provider of Retail Sales and Maintenance Services in Southeast Asia

Convergence Team, a professional services company focused on delivering Enterprise Asset Management (EAM) solutions, today announced the deployment of a complete EAM solution comprised of SAP, IBM Maximo, and Retriever mobility solutions for CP Retailink, a business group of CP ALL which is a division of Charoen Pokphand Group, Thailand's largest agriculture-based conglomerate. CP Retailink responsibilities include, among others, the sales, management, and maintenance of assets in 7-Eleven convenience stores throughout Thailand. The solutions will drive efficiency and increase productivity for more than 7,200 stores.

Project goals

CP Retailink selected Convergence Team when seeking a best-of-breed EAM solution to improve its businesses and operations as well as to support its continuous growth at minimal costs. The project objectives are specifically focused in the areas of performance, management and control, customer service, and financial, and include:

  • Utilizing mobile and barcode technology to reduce manual input and increase data accuracy,
  • Linking important information together (asset, spare part, location, downtime, etc.),
  • Centralizing maintenance information to streamline operation processes,
  • Mobile management of inventory,
  • Extracting information from multiple points for centralized reporting and KPIs,
  • Managing customer agreements and billing with work-management processes,
  • Automating workflows to route and escalate work,
  • Standardizing maintenance work processes by using master templates, and
  • Integrating external systems to automate data flow.

Implementing a complex solution

This project has been a three-year major undertaking for the CP ALL subsidiaries and Convergence Team due to the integration complexities and the multi-site, multi-lingual support environment needed across Southeast Asia.

Stuart MacDonald, managing director at Convergence Team, said, “Delivering an EAM software solution this large, complex, and cutting edge is a significant challenge, and we are honored to work in partnership with the CP group to deliver an on-budget solution. This project is a perfect example of a visionary company utilizing technology to improve efficiency and puts them at the forefront of asset lifecycle management in the APAC region.”

Mobile solution increases productivity

As part of the project rollout, Convergence Team also integrated Retriever – a mobile service extension – to IBM Maximo. With the EAM interface, more CP Retailink teams of technicians can process work orders, track labor, manage parts, and view inventory using handheld devices. From the field, they are able to save time and increase accuracy as they make repairs and log them in real-time. For CP Retailink, this increase in productivity will be crucial as the company grows over the next several years.

About Convergence Team

Headquartered in Brisbane, Australia, Convergence Team is a global leader in Enterprise Asset Management (EAM) solutions. By applying new technologies and business strategies with innovation and high-quality professional services, Convergence Team empowers its customers to streamline their operations, lower operating costs, improve asset performance, and generate useful business intelligence now and in the future. For more information about Convergence Team, call +61 7 3087-3411 or visit www.convergenceteam.com.

About CP All, CP Retailink and Gosoft

The retail arm of Charoen Pokphand Group, CP All operates over 7,200 7-Eleven convenience stores in Thailand. The group plans to expand its convenience stores throughout all of Southeast Asia in the coming years. The group also plans to expand its Thailand operations, with an expected 10,000 stores by 2018.

CP Retailink is a subsidiary of CP All that covers the sales, management, and maintenance of a variety of goods and accessories for retail businesses and conveniences stores. With goods available for prompt delivery and 24-hour inventory maintenance and management services, the cutting-edge distributing agent offers integrated solutions for clients throughout Thailand.

Gosoft Co., Ltd., is one of the leading information systems consulting and development companies in Thailand. From in-house development of proprietary business software applications to the implementation of the world’s leading hardware, software and networking products, the company is equipped with a team of qualified professionals to assist clients with all of their technological requirements.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, discussed how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a practic...
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
Imagine having the ability to leverage all of your current technology and to be able to compose it into one resource pool. Now imagine, as your business grows, not having to deploy a complete new appliance to scale your infrastructure. Also imagine a true multi-cloud capability that allows live migration without any modification between cloud environments regardless of whether that cloud is your private cloud or your public AWS, Azure or Google instance. Now think of a world that is not locked i...
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and atten...