|By Marketwired .||
|April 1, 2013 07:00 AM EDT||
SAN FRANCISCO, CA -- (Marketwire) -- 04/01/13 -- RepairPal (www.repairpal.com), the leading online source for auto repair, today kicked off National Car Care Month with the results of a national online survey conducted by Harris Interactive on behalf of RepairPal from March 5-7, 2013, among 2,128 U.S. adults ages 18 and older, of which 1,911 own/lease a car on attitudes and behaviors around care repair. Findings show major distrust of repair shops, high anxiety around repairs and some fun new facts about our personal relationship with our cars. The full presentation of survey results can be found here http://repairpal.com/consumer-survey-march-2013.
Love/Hate Relationship With Our Cars
Many consumers use their tax refunds to spruce up their cars after hard winter driving so April is recognized as National Car Care Month. RepairPal's survey shows that many consumers think of their cars as another member of the family with nearly a third (30%) of 18-34 year olds who own/lease a car give their cars a name. However, a strong distrust of repair shops and anxiety around repairs keep consumers from giving their cars the attention they need. Three in four consumers (75%) who own/lease a car have delayed an auto repair for some reason and more than one in ten (11%) admit to never taking their car in for scheduled maintenance or even if the check engine light comes on.
Distrust, Anxiety and the Gender Gap
The RepairPal Consumer Car Care Survey found that 38 percent of consumers who own/lease a car worry that they cannot trust the mechanic. This sentiment is so deep that two in three consumers (66%) who have taken a car they own/lease for repair think they have been ripped off by an auto repair shop. In addition, 43 percent of people who own/lease a car said "being taken advantage of" makes them anxious about taking their car into an auto repair shop. Anxiety is so high that 41 percent of consumers who own/lease a car would rather do their taxes by hand than get their car repaired.
In addition to general distrust, repair shops have a terrible reputation for their treatment of women. Two in three consumers who own/lease a car (66%) think auto repair shops charge women more than men for services preformed and 77 percent of car owners/leasers think auto repair shops perform unnecessary repairs more for women than for men.
"Getting your car repaired is a little like going to the doctor. You are relying on an expert to provide honest insight based on experience and specialized training that you don't have. It is unfortunate that some shops have tarnished the reputation of the whole industry and created such stress for consumers," said Art Shaw, CEO of RepairPal.com "Our mission is to transform this industry by empowering consumers with the tools and information they need and connecting them with the best repair shops that guarantee quality work and fair prices."
Fair Prices Rule the Day
The number one thing those who own/lease a car want when choosing a repair shop is fair prices (82% of consumers said this was an important consideration) and 72% of those who own/lease a car said "how much repairs will cost" makes them anxious. RepairPal seeks to quell these insecurities by providing the RepairPrice Estimator. Consumers can get an accurate estimate on over 135 repairs for almost every car, no matter where you live. The RepairPal Price Estimator is also available as a mobile app so consumers can double check repair estimates right from the shop.
Part of the problem is that consumers have not had a lot of good options for finding a repair shop they can trust. Two in three of those who own/lease a car (66%) simply turn to friends and family for a referral. One third (33%) of those who own/lease a car say they do not trust online reviews of repair shops and only 16 percent use them.
For this reason, RepairPal created the Top Shop network. Only RepairPal independently and rigorously screens repair shops for quality, skill, parts, price and a proven track record of customer satisfaction. RepairPal Top Shops guarantee fair prices and also guarantee their work for a minimum of 12 months.
Car Talk: Bringing Sexy Back
In honor of National Car Care month, consumers may want to head to RepairPal.com just to read the car care tips and explanations from seasoned mechanics. The survey found that 61 percent of those who own/lease a car and who have a spouse/partner/significant other, think it's sexy when they are knowledgeable about cars. Happy Driving!
RepairPal is the definitive source for trusted auto maintenance and repair and sets the bar for quality work, fair prices, and customer satisfaction through the RepairPal Top Shop network. RepairPal is the only company that independently and rigorously screens repair shops for quality, skill, parts, price and a proven track record of customer satisfaction -- well beyond traditional consumer reviews. RepairPal further empowers consumers with expert advice from certified mechanics and fair price estimates that are also licensed by NAPA®, Consumer Reports®, and AOL Autos®. This network-wide commitment to quality, unbiased information and integrity brings unprecedented transparency to the industry and ensures that consumers get excellent work and save money. RepairPal is located in San Francisco, California with Top Shop locations in more than 35 states. Find more at www.repairpal.com and or download the app from the iPhone App Store® or Google Play.
This survey was conducted online within the United States by Harris Interactive on behalf of RepairPal from March 5-7, 2013 among 2,128 adults ages 18 and older, among which 1, 911 own/lease a car. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact [email protected].
About Harris Interactive
Harris Interactive is one of the world's leading market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll® and for pioneering innovative research methodologies, Harris offers proprietary solutions in the areas of market and customer insight, corporate brand and reputation strategy, and marketing, advertising, public relations and communications research. Harris possesses expertise in a wide range of industries including health care, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Additionally, Harris has a portfolio of multi-client offerings that complement our custom solutions while maximizing our client's research investment. Serving clients in more than 215 countries and territories through our North American and European offices, Harris specializes in delivering research solutions that help us -- and our clients -- stay ahead of what's next. For more information, please visit www.harrisinteractive.com.
415/963-4174 ext. 3
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Jan. 20, 2017 09:15 AM EST Reads: 6,374
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Jan. 20, 2017 08:30 AM EST Reads: 4,728
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 20, 2017 08:15 AM EST Reads: 4,700
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
Jan. 20, 2017 08:15 AM EST Reads: 4,901
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of Dev...
Jan. 20, 2017 08:00 AM EST Reads: 4,252
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Jan. 20, 2017 07:15 AM EST Reads: 2,968
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Jan. 20, 2017 07:00 AM EST Reads: 9,069
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Jan. 20, 2017 07:00 AM EST Reads: 6,857
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jan. 20, 2017 06:15 AM EST Reads: 3,644
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Jan. 20, 2017 06:15 AM EST Reads: 5,496
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Jan. 20, 2017 06:15 AM EST Reads: 1,622
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 20, 2017 05:00 AM EST Reads: 2,480
Choosing the right cloud for your workloads is a balancing act that can cost your organization time, money and aggravation - unless you get it right the first time. Economics, speed, performance, accessibility, administrative needs and security all play a vital role in dictating your approach to the cloud. Without knowing the right questions to ask, you could wind up paying for capacity you'll never need or underestimating the resources required to run your applications.
Jan. 20, 2017 04:00 AM EST Reads: 3,952
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Jan. 20, 2017 03:00 AM EST Reads: 885
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Jan. 20, 2017 02:30 AM EST Reads: 5,029