|By Marketwired .||
|April 1, 2013 07:00 AM EDT||
SAN FRANCISCO, CA -- (Marketwire) -- 04/01/13 -- RepairPal (www.repairpal.com), the leading online source for auto repair, today kicked off National Car Care Month with the results of a national online survey conducted by Harris Interactive on behalf of RepairPal from March 5-7, 2013, among 2,128 U.S. adults ages 18 and older, of which 1,911 own/lease a car on attitudes and behaviors around care repair. Findings show major distrust of repair shops, high anxiety around repairs and some fun new facts about our personal relationship with our cars. The full presentation of survey results can be found here http://repairpal.com/consumer-survey-march-2013.
Love/Hate Relationship With Our Cars
Many consumers use their tax refunds to spruce up their cars after hard winter driving so April is recognized as National Car Care Month. RepairPal's survey shows that many consumers think of their cars as another member of the family with nearly a third (30%) of 18-34 year olds who own/lease a car give their cars a name. However, a strong distrust of repair shops and anxiety around repairs keep consumers from giving their cars the attention they need. Three in four consumers (75%) who own/lease a car have delayed an auto repair for some reason and more than one in ten (11%) admit to never taking their car in for scheduled maintenance or even if the check engine light comes on.
Distrust, Anxiety and the Gender Gap
The RepairPal Consumer Car Care Survey found that 38 percent of consumers who own/lease a car worry that they cannot trust the mechanic. This sentiment is so deep that two in three consumers (66%) who have taken a car they own/lease for repair think they have been ripped off by an auto repair shop. In addition, 43 percent of people who own/lease a car said "being taken advantage of" makes them anxious about taking their car into an auto repair shop. Anxiety is so high that 41 percent of consumers who own/lease a car would rather do their taxes by hand than get their car repaired.
In addition to general distrust, repair shops have a terrible reputation for their treatment of women. Two in three consumers who own/lease a car (66%) think auto repair shops charge women more than men for services preformed and 77 percent of car owners/leasers think auto repair shops perform unnecessary repairs more for women than for men.
"Getting your car repaired is a little like going to the doctor. You are relying on an expert to provide honest insight based on experience and specialized training that you don't have. It is unfortunate that some shops have tarnished the reputation of the whole industry and created such stress for consumers," said Art Shaw, CEO of RepairPal.com "Our mission is to transform this industry by empowering consumers with the tools and information they need and connecting them with the best repair shops that guarantee quality work and fair prices."
Fair Prices Rule the Day
The number one thing those who own/lease a car want when choosing a repair shop is fair prices (82% of consumers said this was an important consideration) and 72% of those who own/lease a car said "how much repairs will cost" makes them anxious. RepairPal seeks to quell these insecurities by providing the RepairPrice Estimator. Consumers can get an accurate estimate on over 135 repairs for almost every car, no matter where you live. The RepairPal Price Estimator is also available as a mobile app so consumers can double check repair estimates right from the shop.
Part of the problem is that consumers have not had a lot of good options for finding a repair shop they can trust. Two in three of those who own/lease a car (66%) simply turn to friends and family for a referral. One third (33%) of those who own/lease a car say they do not trust online reviews of repair shops and only 16 percent use them.
For this reason, RepairPal created the Top Shop network. Only RepairPal independently and rigorously screens repair shops for quality, skill, parts, price and a proven track record of customer satisfaction. RepairPal Top Shops guarantee fair prices and also guarantee their work for a minimum of 12 months.
Car Talk: Bringing Sexy Back
In honor of National Car Care month, consumers may want to head to RepairPal.com just to read the car care tips and explanations from seasoned mechanics. The survey found that 61 percent of those who own/lease a car and who have a spouse/partner/significant other, think it's sexy when they are knowledgeable about cars. Happy Driving!
RepairPal is the definitive source for trusted auto maintenance and repair and sets the bar for quality work, fair prices, and customer satisfaction through the RepairPal Top Shop network. RepairPal is the only company that independently and rigorously screens repair shops for quality, skill, parts, price and a proven track record of customer satisfaction -- well beyond traditional consumer reviews. RepairPal further empowers consumers with expert advice from certified mechanics and fair price estimates that are also licensed by NAPA®, Consumer Reports®, and AOL Autos®. This network-wide commitment to quality, unbiased information and integrity brings unprecedented transparency to the industry and ensures that consumers get excellent work and save money. RepairPal is located in San Francisco, California with Top Shop locations in more than 35 states. Find more at www.repairpal.com and or download the app from the iPhone App Store® or Google Play.
This survey was conducted online within the United States by Harris Interactive on behalf of RepairPal from March 5-7, 2013 among 2,128 adults ages 18 and older, among which 1, 911 own/lease a car. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact [email protected].
About Harris Interactive
Harris Interactive is one of the world's leading market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll® and for pioneering innovative research methodologies, Harris offers proprietary solutions in the areas of market and customer insight, corporate brand and reputation strategy, and marketing, advertising, public relations and communications research. Harris possesses expertise in a wide range of industries including health care, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Additionally, Harris has a portfolio of multi-client offerings that complement our custom solutions while maximizing our client's research investment. Serving clients in more than 215 countries and territories through our North American and European offices, Harris specializes in delivering research solutions that help us -- and our clients -- stay ahead of what's next. For more information, please visit www.harrisinteractive.com.
415/963-4174 ext. 3
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
May. 31, 2016 10:15 AM EDT Reads: 2,897
How will your company move to the cloud while ensuring a solid security posture? Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is ...
May. 31, 2016 09:45 AM EDT Reads: 895
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
May. 31, 2016 09:30 AM EDT Reads: 869
We’ve been doing it for years, decades for some. How many websites have you created accounts on? Your bank, your credit card companies, social media sites, hotels and travel sites, online shopping sites, and that’s just the start. We do it often without even thinking about it, quickly entering our personal information, our data, in a plethora of systems. Sometimes we’re not even aware of the information we are providing. It could be very personal information (think of the security questions you ...
May. 31, 2016 09:30 AM EDT Reads: 1,053
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
May. 31, 2016 09:15 AM EDT Reads: 888
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
May. 31, 2016 09:15 AM EDT Reads: 822
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
May. 31, 2016 09:00 AM EDT Reads: 2,436
18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some...
May. 31, 2016 09:00 AM EDT Reads: 3,262
@DevOpsSummit taking place June 7-9, 2016 at Javits Center, New York City, and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
May. 31, 2016 08:45 AM EDT Reads: 3,066
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
May. 31, 2016 08:45 AM EDT Reads: 2,418
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
May. 31, 2016 08:15 AM EDT Reads: 2,126
"What we see what happens when you have a completely networked society and the potential to now drive the value creation and the collaboration and the ecosystems that are possible when you start to be able to connect people and industries together in ways that have never been possible before," explained Esmeralda Swartz, VP of Marketing Enterprise & Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
May. 31, 2016 08:15 AM EDT Reads: 1,824
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
May. 31, 2016 08:00 AM EDT Reads: 2,346
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
May. 31, 2016 08:00 AM EDT Reads: 1,885
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
May. 31, 2016 07:45 AM EDT Reads: 1,701