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ServiceMax Named 2013 CRM Excellence Award Winner by CUSTOMER Magazine

ServiceMax Mobile Honored for Helping Clients Extend CRM Capabilities

PLEASANTON, CA -- (Marketwired) -- 04/30/13 -- ServiceMax, the leading field service management solution for a new era of business, announced today that TMC, a global, integrated media company, has named ServiceMax Mobile as a recipient of a 2013 CRM Excellence Award, presented by CUSTOMER Magazine.

Built on Salesforce's Force.com, ServiceMax extends the power of CRM for the field service industry by providing the only complete suite of cloud-based, social and mobile field service applications. ServiceMax has been recognized by CUSTOMER Magazine for delivering measurable business improvements -- such as substantial increases in service revenue, productivity and first-time fix rates, as well as decreases in field service costs -- and positively impacting the overall business of its customers.

"Mobile computing is truly transforming the field service sector from a cost center to a new source of growth and revenue," said Dave Yarnold, CEO of ServiceMax. "We are proud to be on the front lines of this shift, powering our customers to delight their own customers and drive service revenue with what we call flawless field service."

A recent survey of its own customers showed ServiceMax increased field service revenue by 14 percent and overall productivity by 31 percent.

"The 14th Annual CRM Excellence Awards has recognized ServiceMax for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "ServiceMax has demonstrated to the editors of CUSTOMER Magazine that their iPad app has improved the processes of their clients' businesses by streamlining and facilitating the flow of information."

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

About ServiceMax
There are more than 5 million field service technicians in the United States alone, yet today there's no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is changing that. We're rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for our customers' customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. Based in Pleasanton, California, we are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.

ABOUT TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

ServiceMax Contact:
LaunchSquad for ServiceMax
press [at] servicemax [dot] com
415-625-8555

TMC Contact:
Frank Coppola
TMC
Email Contact
203-852-6800 ext. 131

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