Welcome!

News Feed Item

Varian Enables HIPAA Compliance and Optimizes Customer Service with the Axeda Machine Cloud

SmartConnect Bridge Provides Service Technicians with Real-Time, Remote Access to Varian Medical Devices

BOSTON, May 8, 2013 /PRNewswire/ -- Axeda Corporation, the leading provider of cloud-based service and software for managing connected products and delivering machine-to-machine (M2M) applications, today announced that Varian Medical Systems, a leading manufacturer of medical devices and software for treating cancer and other medical conditions, has deployed a new helpdesk customer service tool, SmartConnect Bridge, using Axeda Machine Cloud technology. 

SmartConnect Bridge  gives Varian's helpdesk staff direct access to hospital workstations, allowing them to remotely audit devices and applications, quickly diagnosis issues, and fix problems without having to send a technician to the site. By enabling direct, real-time access to customer workstations, the solution helps Varian efficiently solve machine issues while improving response time in emergency situations.

"Machine downtime anywhere is frustrating, but in a hospital it is especially problematic, as it can interfere with optimum patient experience," said Dan DuBeau, Program Manager at Varian. "With SmartConnect Bridge, we can we address urgent issues instantly – alleviating stress and providing the highest level of service possible."

SmartConnect Bridge also facilitates a quick and easy audit of machine updates – satisfying HIPAA requirements and enabling technicians to authenticate the customer and the machine. The solution matches the workstation's ID to Varian's database in SAP, allowing the help desk technician to identify the customer, even if the workstation has never been accessed by a Varian technician.

Connected Machines: What's Behind Adoption

In a recent survey from INEX Advisors and Connected World Magazine, M2M adopters cited 'regulatory compliance' as the top strategic initiative driving their organization's investment in M2M.

"The medical device industry clearly demonstrates how real-time access to machine data can dramatically improve countless processes throughout an organization – beyond service, including compliance, finance, sales, and marketing," said John Carroll, CEO, The Service Council.  "By fully leveraging Big Machine Data, connected enterprises like Varian are providing world-class customer service while streamlining their own operations."

Both Varian and hospital IT staffs experienced impressive results in early pilots with SmartConnect Bridge, including:

  • Considerably reduced number of onsite service calls and travel, labor, and maintenance costs.
  • Faster response and remediation of machine issues – dramatically increasing machine uptime and improving satisfaction of hospital staff and patients.
  • Fast and easy workstation audits and access to SAP data – streamlining compliance with HIPAA regulations.

"Our initiative with Varian demonstrates the ways Axeda is working with customers and partners to find new ways to enable innovation," said Bill Zujewski, CMO and executive vice president for product strategy at Axeda.  "There is tremendous opportunity to add real value across a connected hospital environment."

About Axeda
Axeda provides the leading cloud-based service and software for managing connected products and implementing innovative M2M applications — significantly reducing the cost and complexity of connecting and remotely servicing the products of the world's leading companies. Axeda customers use its M2M application enablement platform to deliver innovative M2M solutions and optimize their business processes with data from their connected products.

By relying on the Axeda® Platform to power their connected products, companies are transforming their business by improving customer satisfaction, reducing costs, and generating new sources of revenue. The M2M solutions behind these connected products range from remote service, fleet management, usage-based insurance, asset tracking, mHealth, and more. Join our developer community at:
http://developer.axeda.com and learn more at www.axeda.com.

Media Inquiries




Axeda


Catherine Purcell Gryska                                

Dan Carlson       

+1 508-530-5313                                             

+1 617-969-9192

[email protected][email protected]             

[email protected]

 

SOURCE Axeda Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at 18th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., will focus on real world deployments of DDoS mitigation strategies in every layer of the network. He will give an overview of methods to prevent these attacks and best practices on how to provide protection in complex cloud platforms. He will also outline what we have found in our experience managing and running thousands of Linux and Unix managed service platforms and what specifically c...
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
Many private cloud projects were built to deliver self-service access to development and test resources. While those clouds delivered faster access to resources, they lacked visibility, control and security needed for production deployments. In their session at 18th Cloud Expo, Steve Anderson, Product Manager at BMC Software, and Rick Lefort, Principal Technical Marketing Consultant at BMC Software, will discuss how a cloud designed for production operations not only helps accelerate developer...
Peak 10, Inc., has announced the implementation of IT service management, a business process alignment initiative based on the widely adopted Information Technology Infrastructure Library (ITIL) framework. The implementation of IT service management enhances Peak 10’s current service-minded approach to IT delivery by propelling the company to deliver higher levels of personalized and prompt service. The majority of Peak 10’s operations employees have been trained and certified in the ITIL frame...
trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vice president of product management, IoT solutions at GlobalSign, will teach IoT developers how t...
SYS-CON Events announced today the Docker Meets Kubernetes – Intro into the Kubernetes World, being held June 9, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Register for 'Docker Meets Kubernetes Workshop' Here! This workshop led by Sebastian Scheele, co-founder of Loodse, introduces participants to Kubernetes (container orchestration). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, participants learn ...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will dis...
A critical component of any IoT project is the back-end systems that capture data from remote IoT devices and structure it in a way to answer useful questions. Traditional data warehouse and analytical systems are mature technologies that can be used to handle large data sets, but they are not well suited to many IoT-scale products and the need for real-time insights. At Fuze, we have developed a backend platform as part of our mobility-oriented cloud service that uses Big Data-based approache...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, will explain how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...