Welcome!

News Feed Item

Varian Enables HIPAA Compliance and Optimizes Customer Service with the Axeda Machine Cloud

SmartConnect Bridge Provides Service Technicians with Real-Time, Remote Access to Varian Medical Devices

BOSTON, May 8, 2013 /PRNewswire/ -- Axeda Corporation, the leading provider of cloud-based service and software for managing connected products and delivering machine-to-machine (M2M) applications, today announced that Varian Medical Systems, a leading manufacturer of medical devices and software for treating cancer and other medical conditions, has deployed a new helpdesk customer service tool, SmartConnect Bridge, using Axeda Machine Cloud technology. 

SmartConnect Bridge  gives Varian's helpdesk staff direct access to hospital workstations, allowing them to remotely audit devices and applications, quickly diagnosis issues, and fix problems without having to send a technician to the site. By enabling direct, real-time access to customer workstations, the solution helps Varian efficiently solve machine issues while improving response time in emergency situations.

"Machine downtime anywhere is frustrating, but in a hospital it is especially problematic, as it can interfere with optimum patient experience," said Dan DuBeau, Program Manager at Varian. "With SmartConnect Bridge, we can we address urgent issues instantly – alleviating stress and providing the highest level of service possible."

SmartConnect Bridge also facilitates a quick and easy audit of machine updates – satisfying HIPAA requirements and enabling technicians to authenticate the customer and the machine. The solution matches the workstation's ID to Varian's database in SAP, allowing the help desk technician to identify the customer, even if the workstation has never been accessed by a Varian technician.

Connected Machines: What's Behind Adoption

In a recent survey from INEX Advisors and Connected World Magazine, M2M adopters cited 'regulatory compliance' as the top strategic initiative driving their organization's investment in M2M.

"The medical device industry clearly demonstrates how real-time access to machine data can dramatically improve countless processes throughout an organization – beyond service, including compliance, finance, sales, and marketing," said John Carroll, CEO, The Service Council.  "By fully leveraging Big Machine Data, connected enterprises like Varian are providing world-class customer service while streamlining their own operations."

Both Varian and hospital IT staffs experienced impressive results in early pilots with SmartConnect Bridge, including:

  • Considerably reduced number of onsite service calls and travel, labor, and maintenance costs.
  • Faster response and remediation of machine issues – dramatically increasing machine uptime and improving satisfaction of hospital staff and patients.
  • Fast and easy workstation audits and access to SAP data – streamlining compliance with HIPAA regulations.

"Our initiative with Varian demonstrates the ways Axeda is working with customers and partners to find new ways to enable innovation," said Bill Zujewski, CMO and executive vice president for product strategy at Axeda.  "There is tremendous opportunity to add real value across a connected hospital environment."

About Axeda
Axeda provides the leading cloud-based service and software for managing connected products and implementing innovative M2M applications — significantly reducing the cost and complexity of connecting and remotely servicing the products of the world's leading companies. Axeda customers use its M2M application enablement platform to deliver innovative M2M solutions and optimize their business processes with data from their connected products.

By relying on the Axeda® Platform to power their connected products, companies are transforming their business by improving customer satisfaction, reducing costs, and generating new sources of revenue. The M2M solutions behind these connected products range from remote service, fleet management, usage-based insurance, asset tracking, mHealth, and more. Join our developer community at:
http://developer.axeda.com and learn more at www.axeda.com.

Media Inquiries




Axeda


Catherine Purcell Gryska                                

Dan Carlson       

+1 508-530-5313                                             

+1 617-969-9192

[email protected][email protected]             

[email protected]

 

SOURCE Axeda Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, discussed how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved efficienc...
With 15% of enterprises adopting a hybrid IT strategy, you need to set a plan to integrate hybrid cloud throughout your infrastructure. In his session at 18th Cloud Expo, Steven Dreher, Director of Solutions Architecture at Green House Data, discussed how to plan for shifting resource requirements, overcome challenges, and implement hybrid IT alongside your existing data center assets. Highlights included anticipating workload, cost and resource calculations, integrating services on both sides...
In his session at @DevOpsSummit at 19th Cloud Expo, Yoseph Reuveni, Director of Software Engineering at Jet.com, will discuss Jet.com's journey into containerizing Microsoft-based technologies like C# and F# into Docker. He will talk about lessons learned and challenges faced, the Mono framework tryout and how they deployed everything into Azure cloud. Yoseph Reuveni is a technology leader with unique experience developing and running high throughput (over 1M tps) distributed systems with extre...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
Big Data engines are powering a lot of service businesses right now. Data is collected from users from wearable technologies, web behaviors, purchase behavior as well as several arbitrary data points we’d never think of. The demand for faster and bigger engines to crunch and serve up the data to services is growing exponentially. You see a LOT of correlation between “Cloud” and “Big Data” but on Big Data and “Hybrid,” where hybrid hosting is the sanest approach to the Big Data Infrastructure pro...
In his session at 18th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., and Logan Best, Infrastructure & Network Engineer at Webair, focused on real world deployments of DDoS mitigation strategies in every layer of the network. He gave an overview of methods to prevent these attacks and best practices on how to provide protection in complex cloud platforms. He also outlined what we have found in our experience managing and running thousands of Linux and Unix ...