Welcome!

News Feed Item

SaskTel Transforms Its Business Support System Environment to Enhance Operational Efficiency and Improve the Cross-Channel Customer Experience

Oracle Communications Solutions Help Reduce Order and Service Management Cost and Complexity

NICE, FRANCE -- (Marketwired) -- 05/14/13 -- TM FORUM MANAGEMENT WORLD -- Oracle (NASDAQ: ORCL)

News Summary
SaskTel implemented a comprehensive suite of Oracle solutions to support an enhanced cross-channel customer experience and improve service offer design and order delivery for its digital TV, Internet, phone and next-generation service offerings. With Oracle support, SaskTel transformed its business support system (BSS) environment to help increase customer loyalty and reduce churn.

News Facts

  • Today, Oracle announced that SaskTel -- a leading full service communications service provider (CSP) in Canada's Saskatchewan province -- has implemented Oracle Communications Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution and Oracle Communications Rapid Offer Design and Order Delivery Solution to help provide a consistent customer experience.
  • Facing increased competition from traditional and non-traditional CSPs, SaskTel sought to increase customer loyalty by enhancing its cross-channel customer experience, simplifying its business processes and streamlining sales to reduce order fallout.
  • SaskTel transformed its BSS environment to improve the customer experience and reduce churn with the support of Oracle Communications Unified CRM and BRM Solution, which helped remove redundancies in its IT environment to reduce sales order capture complexity and create a uniform sales order process. Oracle Communications Rapid Offer Design and Order Delivery Solution also helped enhance the overall customer experience by reducing order fallout and enabling greater operational efficiency for billing and service provisioning.
  • With the comprehensive suite of TM Forum-certified Oracle solutions, SaskTel can:
    • Streamline order and service management through a single touch order capture process, increasing its ability to handle large order volumes, reducing order fallout and improving the customer experience
    • Enable detailed upfront credit checks to help simplify the order process
    • Ensure customer data accuracy across channels with streamlined and integrated solutions
    • Enhance ability to provision Internet, voice and next-generation data services while also adding robust rating, charging and revenue management capabilities to help increase cross- and up-sell opportunities
    • Improve supply chain management capabilities to more quickly deliver products and services to customers and enhance the customer experience
  • SaskTel also plans to implement Oracle ATG Web Commerce to further enhance the customer experience by providing consistent product, pricing and promotional messaging across assisted and self-service channels.
  • SaskTel and Oracle will be in booth 31 at TM Forum Management World in Nice to discuss the implementation process and SaskTel's enhanced service creation, order delivery and customer experience environment.

Supporting Quotes

  • "The combination of Oracle solutions in CRM, order management and billing coupled with a disciplined approach to business simplification has dramatically transformed our customer experience. Our sales team can now, more than ever, focus on the customer without worrying about system and process complexities. Importantly, our customers get what they want much quicker, which is what this is really all about," said John Hill, chief information officer, SaskTel.
  • "Oracle is focused on helping CSPs maximize customer value through unified solutions to support end-to-end order and customer lifecycle management. We are pleased to help SaskTel differentiate itself from competitors, increase customer focus and enhance TV, voice, Internet and next-generation service offerings through a streamlined and integrated BSS environment," said Bhaskar Gorti, vice president and general manager, Oracle Communications.

Supporting Resources

About Oracle Communications
Oracle's software and systems span the communications industry technology landscape -- from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than three billion mobile and handheld devices. Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit http://www.oracle.com/us/industries/communications/index.html

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contacts
Katie Barron
Oracle
+1.202.904.1138
Email Contact

Johanna King
O'Keeffe & Company
+1.703.883.9000 x140
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Onalytica. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.