Welcome!

News Feed Item

SaskTel Transforms Its Business Support System Environment to Enhance Operational Efficiency and Improve the Cross-Channel Customer Experience

Oracle Communications Solutions Help Reduce Order and Service Management Cost and Complexity

NICE, FRANCE -- (Marketwired) -- 05/14/13 -- TM FORUM MANAGEMENT WORLD -- Oracle (NASDAQ: ORCL)

News Summary
SaskTel implemented a comprehensive suite of Oracle solutions to support an enhanced cross-channel customer experience and improve service offer design and order delivery for its digital TV, Internet, phone and next-generation service offerings. With Oracle support, SaskTel transformed its business support system (BSS) environment to help increase customer loyalty and reduce churn.

News Facts

  • Today, Oracle announced that SaskTel -- a leading full service communications service provider (CSP) in Canada's Saskatchewan province -- has implemented Oracle Communications Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution and Oracle Communications Rapid Offer Design and Order Delivery Solution to help provide a consistent customer experience.
  • Facing increased competition from traditional and non-traditional CSPs, SaskTel sought to increase customer loyalty by enhancing its cross-channel customer experience, simplifying its business processes and streamlining sales to reduce order fallout.
  • SaskTel transformed its BSS environment to improve the customer experience and reduce churn with the support of Oracle Communications Unified CRM and BRM Solution, which helped remove redundancies in its IT environment to reduce sales order capture complexity and create a uniform sales order process. Oracle Communications Rapid Offer Design and Order Delivery Solution also helped enhance the overall customer experience by reducing order fallout and enabling greater operational efficiency for billing and service provisioning.
  • With the comprehensive suite of TM Forum-certified Oracle solutions, SaskTel can:
    • Streamline order and service management through a single touch order capture process, increasing its ability to handle large order volumes, reducing order fallout and improving the customer experience
    • Enable detailed upfront credit checks to help simplify the order process
    • Ensure customer data accuracy across channels with streamlined and integrated solutions
    • Enhance ability to provision Internet, voice and next-generation data services while also adding robust rating, charging and revenue management capabilities to help increase cross- and up-sell opportunities
    • Improve supply chain management capabilities to more quickly deliver products and services to customers and enhance the customer experience
  • SaskTel also plans to implement Oracle ATG Web Commerce to further enhance the customer experience by providing consistent product, pricing and promotional messaging across assisted and self-service channels.
  • SaskTel and Oracle will be in booth 31 at TM Forum Management World in Nice to discuss the implementation process and SaskTel's enhanced service creation, order delivery and customer experience environment.

Supporting Quotes

  • "The combination of Oracle solutions in CRM, order management and billing coupled with a disciplined approach to business simplification has dramatically transformed our customer experience. Our sales team can now, more than ever, focus on the customer without worrying about system and process complexities. Importantly, our customers get what they want much quicker, which is what this is really all about," said John Hill, chief information officer, SaskTel.
  • "Oracle is focused on helping CSPs maximize customer value through unified solutions to support end-to-end order and customer lifecycle management. We are pleased to help SaskTel differentiate itself from competitors, increase customer focus and enhance TV, voice, Internet and next-generation service offerings through a streamlined and integrated BSS environment," said Bhaskar Gorti, vice president and general manager, Oracle Communications.

Supporting Resources

About Oracle Communications
Oracle's software and systems span the communications industry technology landscape -- from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than three billion mobile and handheld devices. Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit http://www.oracle.com/us/industries/communications/index.html

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contacts
Katie Barron
Oracle
+1.202.904.1138
Email Contact

Johanna King
O'Keeffe & Company
+1.703.883.9000 x140
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...