Welcome!

News Feed Item

Avaya and IAUG Announce 2013 Customer Innovation Award Winners at Converge!

ORLANDO, FL -- (Marketwired) -- 06/05/13 --


  • Awards highlight companies and organizations reaping the benefits of building communication, collaboration and customer service strategies on Avaya

  • Six visionary companies cited for creative use of unified communications, contact center and/or data solutions and commitment to excellence.

Avaya and the International Avaya Users' Group (IAUG) today announced the winners of the Innovation Awards at Converge 2013 -- the annual IAUG Conference being held this week in Orlando, Florida.

This year, many of the winners exemplify the benefits of "building a house on a strong foundation." Using a solid, flexible, Avaya infrastructure, these organizations were able to cost effectively evolve deployments and create innovative -- often unique -- solutions with the addition of Avaya customer experience management, unified communications and collaboration and third party applications.

The winners of the 2013 Innovation Awards for each category are:

  • Enterprise Transformation for over 1000 employees -- Federal Justice Tribunal (TRIFE) - Mexico -- Centralizing Avaya Aura for main and remote locations was the first step on the road to greater efficiency and cost reduction. The TRIFE will now be able to segment its workforce among basic and high-level users and roll out mobile, unified communications and collaboration applications such as Avaya Flare for Apple iPad and Avaya integration with Microsoft Lync as appropriate to the individual workers job needs. Security will be assured for mobile devices with Avaya Session Border Controller for Enterprise.

  • Enterprise Transformation for under 1000 employees -- Landmark Bank - US -- Avaya Networking was the fundamental component on which Landmark launched new applications to support their business model. The overall reliability and ease of migration allowed Landmark to cost effectively increase network throughput, exceed regulatory requirements, and deploy new banking applications onto the existing network with minimal disruption. One of those applications is Scopia video conferencing which has improved the quality of internal meetings while reducing company travel, and allowed bank directors to have a presence in each of their local communities without physically being there and improved customer service by bringing the right resource to the table regardless of location.

  • Sustained Excellence -- George Mason University - US -- Evolving to simplification might be the headline for George Mason University, which has been streamlining its overall infrastructure into a new environment that is easier to support and maintain and which increases reliability. The result has reduced operational costs and resource requirements for day to day operations. This infrastructure will allow the implementation of new technologies and applications that can provide a greater overall impact based on the services the University will be able to deliver.

  • Small Business - under 100 employees -- Florida State University College of Medicine - US -- On his 9th Medical Mission Trip to Panama, Dr. Mark Stavros engaged with Avaya and GlobalMed to utilize a cross platform of telemedicine products to facilitate medical care to those in need. The doctor spent 10 days in a remote town and used Scopia video conferencing for live collaboration with his colleagues at the Florida State University College of Medicine.

  • Technology Innovation Best Practice -- Oi - Brazil -- Avaya Customer Experience Management solutions enable Brazil-based telecom provider, Oi, to build a next-generation contact center that gives them more power and flexibility to determine and manage how customers are best served according to company policies.

  • Business Innovation Best Practice -- Essa Academy - UK -- Avaya Aura® Communications Manager provides Essa Academy with a core communications platform that supports multi-media collaboration and full unified communications. Avaya one-X® Communicator software clients for the MacBook Air notebooks used by the school's receptionists allows them to take and manage calls more easily, while Avaya Flare® for iPad Devices enables the teachers to handle all their telephony on their iPads. The Avaya-based solution is improving communication and collaboration between staff and having a real impact on staff communication with parents.

Quotes
"These awards represent creativity, dedication and lots of hard work on the part of Avaya customers who strive to bring their companies the best services built on Avaya's industry-leading technology. With Avaya's solutions and services in the hands of IAUG members, we deliver unparalleled differentiation and competitive advantage for each of our companies and organizations."
Frank Castro, President, IAUG

"Companies need a trusted partner that helps them understand the opportunities communications and collaboration tools can offer to solve many of the challenges they face today. We congratulate these forward-thinking organizations that have placed their trust in Avaya and created value-added services and solutions with tangible benefits as a result."
Tom Mitchell, Senior Vice President, Global Sales, Avaya

Tags: Avaya, IAUG, unified communications, business communications, collaboration, contact center, customer service, customer experience management, networking

About IAUG
The International Avaya User Group (IAUG) is an international, user-driven association serving Avaya customers worldwide. We exist to educate and inform telecommunications and IT professionals while providing a professional network for those with common concerns to address and success stories to share. IAUG is one of the industry's largest and most progressive user groups, with a community of nearly 6,000 members in more than 75 chapters around the globe. For more information on IAUG, visit www.iaug.org.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo 2017. The @DevOpsSummit at Cloud Expo New York will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and @DevOpsSummit at Cloud Expo Silicon Valley will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, Cloud Expo and @ThingsExpo are two of the most important technology events of the year. Since its launch over eight years ago, Cloud Expo and @ThingsExpo have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, I provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading the...
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his general session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore...
In his session at @ThingsExpo, Steve Wilkes, CTO and founder of Striim, will delve into four enterprise-scale, business-critical case studies where streaming analytics serves as the key to enabling real-time data integration and right-time insights in hybrid cloud, IoT, and fog computing environments. As part of this discussion, he will also present a demo based on its partnership with Fujitsu, highlighting their technologies in a healthcare IoT use-case. The demo showcases the tracking of patie...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Some people worry that OpenStack is more flash then substance; however, for many customers this could not be farther from the truth. No other technology equalizes the playing field between vendors while giving your internal teams better access than ever to infrastructure when they need it. In his session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will talk through some real-world OpenStack deployments and look into the ways this can benefit customers of all sizes....
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
Have you ever noticed how some IT people seem to lead successful, rewarding, and satisfying lives and careers, while others struggle? IT author and speaker Don Crawley uncovered the five principles that successful IT people use to build satisfying lives and careers and he shares them in this fast-paced, thought-provoking webinar. You'll learn the importance of striking a balance with technical skills and people skills, challenge your pre-existing ideas about IT customer service, and gain new in...
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Cloud Expo, Inc. has announced today that Aruna Ravichandran, vice president of DevOps Product and Solutions Marketing at CA Technologies, has been named co-conference chair of DevOps at Cloud Expo 2017. The @DevOpsSummit at Cloud Expo New York will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and @DevOpsSummit at Cloud Expo Silicon Valley will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.