|By Marketwired .||
|June 14, 2013 09:15 AM EDT||
CINCINNATI, OH -- (Marketwired) -- 06/14/13 -- Cincom Systems, a worldwide software provider, announced today that the TRICARE division of Wisconsin Physicians Service Insurance Corporation (WPSIC), a U.S. healthcare claims processor for the Department of Defense, has experienced significant improvements in its customer communications from its implementation of Cincom Eloquence® (http://documentsolutions.cincom.com).
In a newly-published case study, WPSIC provided details on how it realized immediate, tangible benefits from Cincom Eloquence including:
- Reduced customer service request time from 6 1/2 minutes to less than 5 minutes
- Streamlined processing of outbound communications to 90% same-day turnaround
- Improved accuracy levels of communication with customers and providers to 99%
- Achieved a customer service rating of over 98%.
"We are pleased that WPSIC has been able to realize significant, ongoing value from their investment in Cincom Eloquence," said Tom Roberts, managing director for Cincom's Document Solutions team. "WPSIC's experience demonstrates the positive impact that Cincom Eloquence can have across the healthcare enterprise -- improving operations, financials and more importantly the customer experience... driving retention and membership extension. We look forward to a long mutually rewarding partnership with WPSIC as they strive to exceed the claims administration and customer service requirement of the Department of Defense."
To download a copy of the Profile in Success for WPSIC, click here.
About Cincom (http://newsroom.cincom.com/about/)
For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to [email protected] or visit the company's website at http://www.cincom.com.
Trademarks: Cincom, the Quadrant Logo, and Cincom Eloquence are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.
© 2013 Cincom Systems, Inc.
All Rights Reserved
Corporate Public Relations
Aug. 27, 2016 06:15 PM EDT Reads: 693
Aug. 27, 2016 06:00 PM EDT Reads: 3,076
Aug. 27, 2016 06:00 PM EDT Reads: 705
Aug. 27, 2016 05:15 PM EDT Reads: 1,566
Aug. 27, 2016 05:00 PM EDT Reads: 1,869
Aug. 27, 2016 04:45 PM EDT Reads: 1,618
Aug. 27, 2016 04:00 PM EDT Reads: 554
Aug. 27, 2016 03:15 PM EDT Reads: 744
Aug. 27, 2016 02:45 PM EDT Reads: 3,440
Aug. 27, 2016 12:45 PM EDT Reads: 2,336
Aug. 27, 2016 12:30 PM EDT Reads: 3,611
Aug. 27, 2016 12:00 PM EDT Reads: 646
Aug. 27, 2016 12:00 PM EDT Reads: 512
Aug. 27, 2016 12:00 PM EDT Reads: 631
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 27, 2016 11:00 AM EDT Reads: 3,969