|By Business Wire||
|June 24, 2013 12:06 PM EDT||
DoubleHorn Communications, an award-winning provider of managed business communications and hosted IT and cloud services, today announced a unique and comprehensive Avaya-centric Unified Communications and Collaboration (UC&C) solution. The offering combines DoubleHorn’s Avaya-compliant managed SIP Trunks with either Avaya Aura® Communication Manager 6.2, Avaya Aura® Session Manager 6.3 or Avaya IP Office 8.1, and includes the MyDoubleHorn Communications Platform, providing additional control over the UC&C environment. DoubleHorn is a Technology Partner in the Avaya DevConnect program.
The solutions are designed to meet the needs of small to mid-size enterprises (SMEs) with 20 – 2,000 employees. For most of these companies to benefit from UC&C they must overcome challenges including: sourcing software and related hardware components from numerous vendors, making significant capital expenditures, conducting testing to ensure interoperability of all components, tasking employees with day-to-day infrastructure management for performance and availability, and dealing with multiple vendors anytime a problem arises.
In contrast, DoubleHorn has created a comprehensive bundle that includes all hardware, software and services in a single, managed solution, backed by an end-to-end Service Level Agreement (SLA). DoubleHorn has done the work of testing and proving interoperability between the company’s Avaya-Compliant managed SIP trunk, Avaya UC&C platforms, and the underlying transport network. DoubleHorn is responsible for ensuring the ongoing performance and availability of the UC&C infrastructure. Should the customer experience issues, or have questions related to their UC&C environment, one phone call to DoubleHorn is all that’s needed for resolution.
Additionally, DoubleHorn provides the MyDoubleHorn customer portal. This online resource allows customers to view the performance of their UC&C network; interact with DoubleHorn support; configure Direct Inward Dialing capabilities if desired; even provision additional SIP trunks anytime, on their own.
“Today’s announcement is the latest in a growing portfolio of industry leading technology partnerships, delivering to SMEs the most comprehensive UC&C solutions on the market,” said Tab Schadt, CEO of DoubleHorn Communications. “We know that by collaborating with the leading UC&C platform providers to produce an integrated offering, we make it easy for the SMEs. We are unique among Avaya partners in that we can offer both the Avaya platform and the underlying networking technology that delivers optimal performance for the customer's UC&C deployment.”
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