|By PR Newswire||
|July 10, 2013 05:05 AM EDT||
NEW YORK, July 10, 2013 /PRNewswire-iReach/ -- Nearly 7 months ago, when much of New York was plunged into darkness, chaos and despair by the assault of Super Storm Sandy, the concern for human safety was first and foremost. But for business owners, concern for the survival of their business was a close second.
Besides the physical devastation caused by Sandy, the impact of double-digit days with no power meant that most companies were suddenly cut off from all communications with their customers, employees and vendors. But not so for Flat World Knowledge, a New York-based EdTech company that is disrupting textbook publishing while lowering the cost of education and improving student outcomes.
"We were quite fortunate to have no downtime at all during Hurricane Sandy," says Dan Brandt, VP of Technology at Flat World Knowledge. "Our office was flooded and did not have power but we were able to have calls automatically forwarded to our cells, with all the features and functionality of our desk phones, using a cloud-based Unified Communication platform called FlexOffice™. We originally contracted for the service in order to improve call quality and reliability, but that benefit pales in comparison to business and financial losses we avoided by not being "down" for two weeks, like other companies."
FlexOffice™ is a comprehensive suite of technology solutions provided by Technology Services Provider, brightstack®. By leveraging the reach of the Cloud and the benefits of equipment in a customer's office, brightstack®'s Unified Communication platform provides a "best-of-both-worlds" solution that offers financial as well as business continuity advantages previously not available.
The brightstack® FlexOffice ™ Unified Communications suite leverages the single image design of ShoreTel, one of the leaders in the telecommunications industry integrating voice, video, IM, & voicemail in one easy-to-use system with no single point of failure.
This approach allows customers to bring their own bandwidth, subscribe to private lines, or a combination of both. Since ShoreTel's ShoreGear switches will reside at the customer's premise, as well as the cloud-based FlexOffice location, the system will be highly survivable, reliable and provide outstanding voice quality. FlexOffice™ includes built-in business continuity capabilities: If a customer's has a failure at a site, the mobility features of the solution will provide users with full system functionality from remote locations using any device they choose.
The brightstack® FlexOffice™ Unified Communications offerings include a Cloud-based solution providing unlimited local and long distance dial plans. The solution also leverages, on a subscription basis, all the features of the ShoreTel platform including Communicator, Workgroups, Enterprise Contact Center and Mobility. Other offerings include the hosting of a ShoreTel site, with trunking, at a FlexOffice™ facility to act as an additional site on the ShoreTel single image. brightstack® FlexOffice™ can also deliver Internet-based SIP Trunks to a ShoreTel system at a customer premise and failover to the FlexOffice™ location should an outage occur at the customer premise.
"brightstack® FlexOffice™ Unified Communications is the only hosted ShoreTel platform which had 100% uptime during Hurricane Sandy and uses the award-winning ShoreTel phones," says Lou Person, President of brightstack®. He continues, "Through FlexOffice™ we provide customers with choice. They can leverage the financial benefits of the Cloud, including the inherent rental model which preserves balance sheet assets such as cash and doesn't require loans on the balance sheet, while providing business continuity benefits of being Cloud hosted. Since our monthly fees include equipment on premise, we can provide higher degrees of reliability and better voice quality."
Customers can purchase the phones or rent them as part of the monthly program. brightstack® FlexOffice™ Unified Communications is ideal for single locations of 10 or more workers or hundreds of users spanning multiple locations.
FlexOffice™ is covered by brightstack's Happiness Guarantee. "We are so confident in our ability to make our customers happy that we do not need to lock them into long-term contracts. Our solution is geared towards organizations who want a high touch implementation; we don't just ship routers and phones to customers. We are involved in all aspects of the deployment, especially in high volume Contact Center environments," says Person.
About brightstack® FlexOffice™
brightstack® FlexOffice™ is the technology solution which leverages the reach of the Cloud and the benefits of equipment in a customer's office. During Hurricane Sandy, FlexOffice customers had 100% uptime. brightstack®'s courteous and friendly help desk engineers assist customers either remotely or onsite. brightstack® is so confident in its services that they offer a Happiness Guarantee, which is central to the company's culture.
For more information, visit www.theflexoffice.com.
Media Contact: Lou Person, brightstack Technologies, 212-812-9450, [email protected]
News distributed by PR Newswire iReach: https://ireach.prnewswire.com
SOURCE brightstack® FlexOffice™
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Aug. 26, 2016 01:00 AM EDT Reads: 1,930
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 26, 2016 12:45 AM EDT Reads: 2,220
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Aug. 26, 2016 12:30 AM EDT Reads: 2,884
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Aug. 25, 2016 11:45 PM EDT Reads: 2,255
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Aug. 25, 2016 10:45 PM EDT Reads: 1,857
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Aug. 25, 2016 10:15 PM EDT Reads: 1,707
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Aug. 25, 2016 09:15 PM EDT Reads: 2,191
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Aug. 25, 2016 09:00 PM EDT Reads: 1,692
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Aug. 25, 2016 08:45 PM EDT Reads: 1,372
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Aug. 25, 2016 06:30 PM EDT Reads: 1,921
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
Aug. 25, 2016 05:15 PM EDT Reads: 654
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Aug. 25, 2016 04:15 PM EDT Reads: 442
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Aug. 25, 2016 03:30 PM EDT Reads: 1,492
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Aug. 25, 2016 02:00 PM EDT Reads: 3,548
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Aug. 25, 2016 01:00 PM EDT Reads: 2,598