Welcome!

News Feed Item

Never Again

With the sting of business disruptions caused by Hurricane Sandy a not-so-distant memory, companies are turning to cloud-based communication platforms to ensure 100% uptime

NEW YORK, July 10, 2013 /PRNewswire-iReach/ -- Nearly 7 months ago, when much of New York was plunged into darkness, chaos and despair by the assault of Super Storm Sandy, the concern for human safety was first and foremost.  But for business owners, concern for the survival of their business was a close second.

(Photo: http://photos.prnewswire.com/prnh/20130710/CG44961)

Besides the physical devastation caused by Sandy, the impact of double-digit days with no power meant that most companies were suddenly cut off from all communications with their customers, employees and vendors.  But not so for Flat World Knowledge, a New York-based EdTech company that is disrupting textbook publishing while lowering the cost of education and improving student outcomes.

"We were quite fortunate to have no downtime at all during Hurricane Sandy," says Dan Brandt, VP of Technology at Flat World Knowledge.  "Our office was flooded and did not have power but we were able to have calls automatically forwarded to our cells, with all the features and functionality of our desk phones, using a cloud-based Unified Communication platform called FlexOffice™.  We originally contracted for the service in order to improve call quality and reliability, but that benefit pales in comparison to business and financial losses we avoided by not being "down" for two weeks, like other companies."

FlexOffice™ is a comprehensive suite of technology solutions provided by Technology Services Provider, brightstack®.  By leveraging the reach of the Cloud and the benefits of equipment in a customer's office, brightstack®'s  Unified Communication  platform provides a "best-of-both-worlds" solution that offers financial as well as business continuity advantages previously not available.

The brightstack® FlexOffice ™ Unified Communications suite leverages the single image design of ShoreTel, one of the leaders in the telecommunications industry integrating voice, video, IM, & voicemail in one easy-to-use system with no single point of failure. 

This approach allows customers to bring their own bandwidth, subscribe to private lines, or a combination of both.  Since ShoreTel's ShoreGear switches will reside at the customer's premise, as well as the cloud-based FlexOffice location, the system will be highly survivable, reliable and provide outstanding voice quality.  FlexOffice™ includes built-in business continuity capabilities:  If a customer's has a failure at a site, the mobility features of the solution will provide users with full system functionality from remote locations using any device they choose.

The brightstack® FlexOffice™ Unified Communications offerings include a Cloud-based solution providing unlimited local and long distance dial plans.  The solution also leverages, on a subscription basis, all the features of the ShoreTel platform including Communicator, Workgroups, Enterprise Contact Center and Mobility.  Other offerings include the hosting of a ShoreTel site, with trunking, at a FlexOffice™ facility to act as an additional site on the ShoreTel single image.  brightstack® FlexOffice™ can also deliver Internet-based SIP Trunks to a ShoreTel system at a customer premise and failover to the FlexOffice™ location should an outage occur at the customer premise.

"brightstack® FlexOffice™ Unified Communications is the only hosted ShoreTel platform which had 100% uptime during Hurricane Sandy and uses the award-winning ShoreTel phones," says Lou Person, President of brightstack®.  He continues, "Through FlexOffice™ we provide customers with choice.  They can leverage the financial benefits of the Cloud, including the inherent rental model which preserves balance sheet assets such as cash and doesn't require loans on the balance sheet, while providing business continuity benefits of being Cloud hosted.  Since our monthly fees include equipment on premise, we can provide higher degrees of reliability and better voice quality."

Customers can purchase the phones or rent them as part of the monthly program.  brightstack® FlexOffice™ Unified Communications is ideal for single locations of 10 or more workers or hundreds of users spanning multiple locations. 

FlexOffice™ is covered by brightstack's Happiness Guarantee.  "We are so confident in our ability to make our customers happy that we do not need to lock them into long-term contracts.  Our solution is geared towards organizations who want a high touch implementation; we don't just ship routers and phones to customers.  We are involved in all aspects of the deployment, especially in high volume Contact Center environments," says Person. 

About brightstack® FlexOffice™

brightstack® FlexOffice™ is the technology solution which leverages the reach of the Cloud and the benefits of equipment in a customer's office. During Hurricane Sandy, FlexOffice customers had 100% uptime. brightstack®'s courteous and friendly help desk engineers assist customers either remotely or onsite. brightstack® is so confident in its services that they offer a Happiness Guarantee, which is central to the company's culture.

For more information, visit www.theflexoffice.com.

Media Contact: Lou Person, brightstack Technologies, 212-812-9450, [email protected] 

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE brightstack® FlexOffice™

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today the Docker Meets Kubernetes – Intro into the Kubernetes World, being held June 9, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Register for 'Docker Meets Kubernetes Workshop' Here! This workshop led by Sebastian Scheele, co-founder of Loodse, introduces participants to Kubernetes (container orchestration). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, participants learn ...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
In his session at 18th Cloud Expo, Andrew Cole, Director of Solutions Engineering at Peak 10, will discuss how the newest technology advances are reducing the cost and complexity of traditional business continuity and disaster recovery solutions. Attendees will: Learn why having a full disaster recovery strategy is more important now than ever before Explore the key drivers of a successful disaster recovery solution Achieve measurable operational and business value from a disaster recovery ...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
SYS-CON Events announced today that Hanu Software will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Leveraging best-in-class people, processes, and technologies, Hanu provides high-quality, high-value software development and business process outsourcing services to independent software vendors (ISVs) and enterprises.
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...