Welcome!

News Feed Item

Never Again

With the sting of business disruptions caused by Hurricane Sandy a not-so-distant memory, companies are turning to cloud-based communication platforms to ensure 100% uptime

NEW YORK, July 10, 2013 /PRNewswire-iReach/ -- Nearly 7 months ago, when much of New York was plunged into darkness, chaos and despair by the assault of Super Storm Sandy, the concern for human safety was first and foremost.  But for business owners, concern for the survival of their business was a close second.

(Photo: http://photos.prnewswire.com/prnh/20130710/CG44961)

Besides the physical devastation caused by Sandy, the impact of double-digit days with no power meant that most companies were suddenly cut off from all communications with their customers, employees and vendors.  But not so for Flat World Knowledge, a New York-based EdTech company that is disrupting textbook publishing while lowering the cost of education and improving student outcomes.

"We were quite fortunate to have no downtime at all during Hurricane Sandy," says Dan Brandt, VP of Technology at Flat World Knowledge.  "Our office was flooded and did not have power but we were able to have calls automatically forwarded to our cells, with all the features and functionality of our desk phones, using a cloud-based Unified Communication platform called FlexOffice™.  We originally contracted for the service in order to improve call quality and reliability, but that benefit pales in comparison to business and financial losses we avoided by not being "down" for two weeks, like other companies."

FlexOffice™ is a comprehensive suite of technology solutions provided by Technology Services Provider, brightstack®.  By leveraging the reach of the Cloud and the benefits of equipment in a customer's office, brightstack®'s  Unified Communication  platform provides a "best-of-both-worlds" solution that offers financial as well as business continuity advantages previously not available.

The brightstack® FlexOffice ™ Unified Communications suite leverages the single image design of ShoreTel, one of the leaders in the telecommunications industry integrating voice, video, IM, & voicemail in one easy-to-use system with no single point of failure. 

This approach allows customers to bring their own bandwidth, subscribe to private lines, or a combination of both.  Since ShoreTel's ShoreGear switches will reside at the customer's premise, as well as the cloud-based FlexOffice location, the system will be highly survivable, reliable and provide outstanding voice quality.  FlexOffice™ includes built-in business continuity capabilities:  If a customer's has a failure at a site, the mobility features of the solution will provide users with full system functionality from remote locations using any device they choose.

The brightstack® FlexOffice™ Unified Communications offerings include a Cloud-based solution providing unlimited local and long distance dial plans.  The solution also leverages, on a subscription basis, all the features of the ShoreTel platform including Communicator, Workgroups, Enterprise Contact Center and Mobility.  Other offerings include the hosting of a ShoreTel site, with trunking, at a FlexOffice™ facility to act as an additional site on the ShoreTel single image.  brightstack® FlexOffice™ can also deliver Internet-based SIP Trunks to a ShoreTel system at a customer premise and failover to the FlexOffice™ location should an outage occur at the customer premise.

"brightstack® FlexOffice™ Unified Communications is the only hosted ShoreTel platform which had 100% uptime during Hurricane Sandy and uses the award-winning ShoreTel phones," says Lou Person, President of brightstack®.  He continues, "Through FlexOffice™ we provide customers with choice.  They can leverage the financial benefits of the Cloud, including the inherent rental model which preserves balance sheet assets such as cash and doesn't require loans on the balance sheet, while providing business continuity benefits of being Cloud hosted.  Since our monthly fees include equipment on premise, we can provide higher degrees of reliability and better voice quality."

Customers can purchase the phones or rent them as part of the monthly program.  brightstack® FlexOffice™ Unified Communications is ideal for single locations of 10 or more workers or hundreds of users spanning multiple locations. 

FlexOffice™ is covered by brightstack's Happiness Guarantee.  "We are so confident in our ability to make our customers happy that we do not need to lock them into long-term contracts.  Our solution is geared towards organizations who want a high touch implementation; we don't just ship routers and phones to customers.  We are involved in all aspects of the deployment, especially in high volume Contact Center environments," says Person. 

About brightstack® FlexOffice™

brightstack® FlexOffice™ is the technology solution which leverages the reach of the Cloud and the benefits of equipment in a customer's office. During Hurricane Sandy, FlexOffice customers had 100% uptime. brightstack®'s courteous and friendly help desk engineers assist customers either remotely or onsite. brightstack® is so confident in its services that they offer a Happiness Guarantee, which is central to the company's culture.

For more information, visit www.theflexoffice.com.

Media Contact: Lou Person, brightstack Technologies, 212-812-9450, [email protected] 

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE brightstack® FlexOffice™

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analy...
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
I’m going to cry tonight, long and hard. I’ll do so as I remember and mourn Jeremy Geelan. I knew Jeremy for almost 20 years, from the time he showed up one day at Cloud Expo’s headquarters in Bergen County, New Jersey, and went to work. The show wasn’t called Cloud Expo then, of course – it was still known as Java Edge, a pioneering event that grabbed developers, architects, and enterprise IT users alike for twice-yearly confabs. Jeremy didn’t have a job there, or even a job offer. He was s...
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, will discuss how VPaaS enables you to move fast, creating scalable video experiences that reach your...
In his session at @DevOpsSummit at 19th Cloud Expo, Robert Doyle, lead architect at eCube Systems, will examine the issues and need for an agile infrastructure and show the advantages of capturing developer knowledge in an exportable file for migration into production. He will introduce the use of NXTmonitor, a next-generation DevOps tool that captures application environments, dependencies and start/stop procedures in a portable configuration file with an easy-to-use GUI. In addition to captu...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...