News Feed Item

Never Again

With the sting of business disruptions caused by Hurricane Sandy a not-so-distant memory, companies are turning to cloud-based communication platforms to ensure 100% uptime

NEW YORK, July 10, 2013 /PRNewswire-iReach/ -- Nearly 7 months ago, when much of New York was plunged into darkness, chaos and despair by the assault of Super Storm Sandy, the concern for human safety was first and foremost.  But for business owners, concern for the survival of their business was a close second.

(Photo: http://photos.prnewswire.com/prnh/20130710/CG44961)

Besides the physical devastation caused by Sandy, the impact of double-digit days with no power meant that most companies were suddenly cut off from all communications with their customers, employees and vendors.  But not so for Flat World Knowledge, a New York-based EdTech company that is disrupting textbook publishing while lowering the cost of education and improving student outcomes.

"We were quite fortunate to have no downtime at all during Hurricane Sandy," says Dan Brandt, VP of Technology at Flat World Knowledge.  "Our office was flooded and did not have power but we were able to have calls automatically forwarded to our cells, with all the features and functionality of our desk phones, using a cloud-based Unified Communication platform called FlexOffice™.  We originally contracted for the service in order to improve call quality and reliability, but that benefit pales in comparison to business and financial losses we avoided by not being "down" for two weeks, like other companies."

FlexOffice™ is a comprehensive suite of technology solutions provided by Technology Services Provider, brightstack®.  By leveraging the reach of the Cloud and the benefits of equipment in a customer's office, brightstack®'s  Unified Communication  platform provides a "best-of-both-worlds" solution that offers financial as well as business continuity advantages previously not available.

The brightstack® FlexOffice ™ Unified Communications suite leverages the single image design of ShoreTel, one of the leaders in the telecommunications industry integrating voice, video, IM, & voicemail in one easy-to-use system with no single point of failure. 

This approach allows customers to bring their own bandwidth, subscribe to private lines, or a combination of both.  Since ShoreTel's ShoreGear switches will reside at the customer's premise, as well as the cloud-based FlexOffice location, the system will be highly survivable, reliable and provide outstanding voice quality.  FlexOffice™ includes built-in business continuity capabilities:  If a customer's has a failure at a site, the mobility features of the solution will provide users with full system functionality from remote locations using any device they choose.

The brightstack® FlexOffice™ Unified Communications offerings include a Cloud-based solution providing unlimited local and long distance dial plans.  The solution also leverages, on a subscription basis, all the features of the ShoreTel platform including Communicator, Workgroups, Enterprise Contact Center and Mobility.  Other offerings include the hosting of a ShoreTel site, with trunking, at a FlexOffice™ facility to act as an additional site on the ShoreTel single image.  brightstack® FlexOffice™ can also deliver Internet-based SIP Trunks to a ShoreTel system at a customer premise and failover to the FlexOffice™ location should an outage occur at the customer premise.

"brightstack® FlexOffice™ Unified Communications is the only hosted ShoreTel platform which had 100% uptime during Hurricane Sandy and uses the award-winning ShoreTel phones," says Lou Person, President of brightstack®.  He continues, "Through FlexOffice™ we provide customers with choice.  They can leverage the financial benefits of the Cloud, including the inherent rental model which preserves balance sheet assets such as cash and doesn't require loans on the balance sheet, while providing business continuity benefits of being Cloud hosted.  Since our monthly fees include equipment on premise, we can provide higher degrees of reliability and better voice quality."

Customers can purchase the phones or rent them as part of the monthly program.  brightstack® FlexOffice™ Unified Communications is ideal for single locations of 10 or more workers or hundreds of users spanning multiple locations. 

FlexOffice™ is covered by brightstack's Happiness Guarantee.  "We are so confident in our ability to make our customers happy that we do not need to lock them into long-term contracts.  Our solution is geared towards organizations who want a high touch implementation; we don't just ship routers and phones to customers.  We are involved in all aspects of the deployment, especially in high volume Contact Center environments," says Person. 

About brightstack® FlexOffice™

brightstack® FlexOffice™ is the technology solution which leverages the reach of the Cloud and the benefits of equipment in a customer's office. During Hurricane Sandy, FlexOffice customers had 100% uptime. brightstack®'s courteous and friendly help desk engineers assist customers either remotely or onsite. brightstack® is so confident in its services that they offer a Happiness Guarantee, which is central to the company's culture.

For more information, visit www.theflexoffice.com.

Media Contact: Lou Person, brightstack Technologies, 212-812-9450, [email protected] 

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE brightstack® FlexOffice™

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. H...
The IoT Will Grow: In what might be the most obvious prediction of the decade, the IoT will continue to expand next year, with more and more devices coming online every single day. What isn’t so obvious about this prediction: where that growth will occur. The retail, healthcare, and industrial/supply chain industries will likely see the greatest growth. Forrester Research has predicted the IoT will become “the backbone” of customer value as it continues to grow. It is no surprise that retail is ...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DXWorldEXPO LLC announced today that "Miami Blockchain Event by FinTechEXPO" has announced that its Call for Papers is now open. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expe...
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...