|By Business Wire||
|August 14, 2013 10:01 AM EDT||
After a competitive bid process, TransCore, a unit of Roper Industries (NYSE: ROP), was awarded a $30 million, three-year base term contract with multiple extension options to update and expand the Delaware Division of Motor Vehicles (DMV) and E-ZPass® Customer Service Centers. The system will be installed in parallel with the existing service center operations while relocating to a new DMV facility in downtown Dover. Project completion is expected by first quarter 2014.
“During our review of multiple vendors, TransCore provided the best value, lowest risk, and creative approach in meeting our project requirements to update our customer service center capabilities and enhanced services we offer our customers,” explained Jennifer Cohan, Delaware Division of Motor Vehicles Director.
The Delaware E-ZPass Customer Service Center Operations maintain and support more than 190,000 active accounts and process daily more than 109,700 wireless toll transactions, 1,300 calls and more than 3,000 daily violation transactions. With this volume of activity and the additional capacity to support the DMV, customer account management systems needed to be updated to meet demand.
Delaware E-ZPass Customer Service Centers currently utilize TransCore’s Customer Account Management System (CAMS) and this contract will include upgrades to that system, such as:
- Enhanced violations processing services (VPS, and new interactive voice response (IVR) and Web services );
- Enhanced interactive voice response functionality for accepting violations credit card payments and for accepting automated clearinghouse (ACH) customer account payments;
- Enhanced interactive voice response functionality and new Web chat functionality for DMV customers;
- Enhanced automatic replenishment recalculation, violation, and V-Toll processing;
- Expand Delaware DMV Call Center services with phone system enhancements;
- Enhanced hardware and system platform for processing and disaster recovery as well as disaster recovery storage and network upgrades.
The contract includes numerous performance and quality metrics to be met on a regular basis. These standards extend across all areas of operations from customer service, transponder fulfillment, transaction file processing, violations processing, financial accounting, reconciliation, and system availability.
TransCore has served the Department of Transportation for more than 24 years and is the most experienced provider of toll collection systems in North America. Through its service to toll agencies over the past 79 years, the company has been at the forefront of some of the most technologically advanced and proven toll collection solutions available. TransCore’s global experience in includes installation of more than 30 customer service center back office systems, with the company currently operating 12 back-office customer service and violation processing centers. TransCore’s technical experience also includes the installation of more than 7,400 electronic toll collection lanes worldwide that process more than 5 billion transactions annually.
TransCore’s history supporting the transportation industry spans nearly eight decades, with expertise ranging from toll systems, systems integration, customer service centers, design consulting, operations, maintenance, traffic management systems, intelligent transportation systems, to RFID manufacturing. TransCore has installations in 46 countries and a vast portfolio of intellectual property. In 2013, Engineering News-Record (ENR) ranked TransCore No. 169 out of the Top 500 Design Firms. The company also received the International Road Federation’s Global Achievement Award as well as ITS New York’s Most Outstanding ITS Project of the Year award for New York City’s Midtown in Motion adaptive traffic signal control system.
TransCore operates as a wholly owned subsidiary of Roper Industries, a diversified growth company that is a constituent of the S&P 500, Fortune 1000, and Russell 1000 indices. Roper provides engineered products and solutions for global niche markets, including water, energy, transportation, medical, education, and SaaS-based information networks.
For more information, visit www.transcore.com.
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
May. 24, 2016 09:30 AM EDT Reads: 767
SYS-CON Events announced today that 24Notion has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. 24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to con...
May. 24, 2016 09:30 AM EDT Reads: 1,662
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
May. 24, 2016 09:15 AM EDT Reads: 758
SYS-CON Events announced today the Docker Meets Kubernetes – Intro into the Kubernetes World, being held June 9, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Register for 'Docker Meets Kubernetes Workshop' Here! This workshop led by Sebastian Scheele, co-founder of Loodse, introduces participants to Kubernetes (container orchestration). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, participants learn ...
May. 24, 2016 09:00 AM EDT Reads: 1,773
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists will look at the present state of cloud from the C-level view, and how great companies and rock star executives can use cloud computing to meet their most ambitious and disruptive business ...
May. 24, 2016 09:00 AM EDT Reads: 1,965
The demand for organizations to expand their infrastructure to multiple IT environments like the cloud, on-premise, mobile, bring your own device (BYOD) and the Internet of Things (IoT) continues to grow. As this hybrid infrastructure increases, the challenge to monitor the security of these systems increases in volume and complexity. In his session at 18th Cloud Expo, Stephen Coty, Chief Security Evangelist at Alert Logic, will show how properly configured and managed security architecture can...
May. 24, 2016 09:00 AM EDT Reads: 1,922
In his session at 18th Cloud Expo, Andrew Cole, Director of Solutions Engineering at Peak 10, will discuss how the newest technology advances are reducing the cost and complexity of traditional business continuity and disaster recovery solutions. Attendees will: Learn why having a full disaster recovery strategy is more important now than ever before Explore the key drivers of a successful disaster recovery solution Achieve measurable operational and business value from a disaster recovery ...
May. 24, 2016 09:00 AM EDT Reads: 1,187
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
May. 24, 2016 08:45 AM EDT Reads: 913
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT's direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...
May. 24, 2016 08:30 AM EDT Reads: 2,018
SYS-CON Events announced today that Hanu Software will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Leveraging best-in-class people, processes, and technologies, Hanu provides high-quality, high-value software development and business process outsourcing services to independent software vendors (ISVs) and enterprises.
May. 24, 2016 08:30 AM EDT Reads: 1,171
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 24, 2016 08:30 AM EDT Reads: 498
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, will explore the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences betwee...
May. 24, 2016 08:00 AM EDT Reads: 1,401
SYS-CON Events announced today BZ Media LLC has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and Commercial Drone markets.
May. 24, 2016 06:00 AM EDT Reads: 3,363
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
May. 24, 2016 04:30 AM EDT Reads: 2,378
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
May. 24, 2016 04:00 AM EDT Reads: 2,993