Welcome!

News Feed Item

Com Hem selects TOA Technologies' field service management solution to support its growth across Sweden

-- Sweden's largest cable operator will deploy TOA's ETAdirect to increase the efficiency of its field workforce and enhance the customer experience as the company continues to expand its reach and services

CLEVELAND, Sept. 5, 2013 /PRNewswire/ -- Swedish cable operator Com Hem is growing – it's expanding into new regions and introducing new offerings. To execute on this opportunity, Com Hem decided to empower the critical mobile workforce delivering its products and services with state-of-the-art field service technology – all in the palm of their hands. The company selected TOA Technologies, the global leader in field service management solutions, to enable this transformation. Using TOA's ETAdirect, Com Hem has made sure that as it grows, its mobile workforce has the best tools available to increase productivity while becoming the customer service face of the company.

(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO)

"Our field workforce is at the center of our business, and the technology that supports it must be able to scale for us to successfully launch new products and expand into new markets," said Anders Olovsson, business architect at Com Hem. "ETAdirect from TOA Technologies not only provides us with the scalability and configurability required for a growing business like ours, but it will help to make our field teams more efficient and more productive while reducing operational costs and improving the customer experience.

"As we evaluated the current work situation for our field employees, it was clear that it couldn't keep up with our changing business needs and we realized that we needed to improve our operational efficiency," said Anders Eriksson, manager field engineering at Com Hem. "TOA Technologies is providing us with a cloud-based solution that delivers precision in managing field employees by leveraging time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. This guarantees that the right mobile employee arrives at the right appointment with the right information on time, every time."

Com Hem employs hundreds of field technicians, both in-house employees and subcontractors serving approximately 1.74 million customers across Sweden. Upon deploying ETAdirect, Com Hem will see significant improvements in the following areas:

  • Reduce travel time
  • Increase the number of jobs completed per day, per technician
  • Improve the number of first-time fixes
  • Increase the accuracy of appointment times

"Com Hem is a great example of why field service management solutions must utilize advanced technology to be infinitely scalable and dynamic for companies of all sizes. Companies grow and change and their critical technology systems must have the ability to grow and morph with them," said Yuval Brisker, co-founder and CEO of TOA Technologies. "ETAdirect was built to meet the changing needs of growing companies. It is able to do so in part because it deploys quickly, is agnostic to operating system, browser or device and is delivered natively through the cloud. Any service employee, from contractors to in-house technicians, with a mobile device and a modern browser can start using our solution immediately – no special hardware, no app store, no downloads, no installed applications are required."

TOA Technologies is the global cable industry's first choice as a partner to help them power their field service operations. Worldwide, TOA's cable community extends from Cox Communications, the U.S.'s third largest cable entertainment and broadband services provider, to Videotron in Canada, to Cablemas in Mexico and Virgin Media, the U.K.'s number one residential broadband provider.

To learn more about how cable providers around the world are partnering with TOA Technologies, a Leader in the Gartner Magic Quadrant for Field Service Management, go to http://www.toatech.com.

About Com Hem
Com Hem is the fastest growing TV distributor in Sweden and largest Triple-Play operator in Sweden. About 40 percent or 1.74 million, of the Swedish households are connected to Com Hem's network and have access to Sweden's widest range of TV channels, HDTV, TV On Demand and high quality and complete services for broadband and fixed lines. The foundation/basis for our business is a reliable infrastructure in cooperation with Swedish landlords. Com Hem has about 900 employees with offices in Stockholm (HQ), Gothenburg, Malmo, Harnosand and Ornskoldsvik. Com Hem was founded in 1983 and is owned by BC Partners since 2011.

About TOA Technologies and ETAdirect
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, the only complete cloud application suite, measures everything that happens in the field, down to the minutest details of work and travel, and creates unique performance pattern profiles for each and every person in the field – a veritable work fingerprint. Using a proprietary and patented statistical analysis engine, it predicts when things will happen and how long they will take to do in the future. Using these predictions, ETAdirect holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. To support a broad spectrum of fieldwork, mobile employees use the most advanced and flexible HTML5-based mobility app available to support projects as well as context-aware collaboration.

With its groundbreaking technology, unique approach to field to service management and the shared knowledge of its expertise, ETAdirect and TOA Technologies consistently reduce costs while dramatically enhancing the customer experience for companies around the world. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact
Morgan McPhearson
+1.216.925.5972
[email protected]

 

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
"Splunk basically takes machine data and we make it usable, valuable and accessible for everyone. The way that plays in DevOps is - we need to make data-driven decisions to delivering applications," explained Andi Mann, Chief Technology Advocate at Splunk and @DevOpsSummit Conference Chair, in this SYS-CON.tv interview at @DevOpsSummit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
"Logz.io is a log analytics platform. We offer the ELK stack, which is the most common log analytics platform in the world. We offer it as a cloud service," explained Tomer Levy, co-founder and CEO of Logz.io, in this SYS-CON.tv interview at DevOps Summit, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
In his session at @DevOpsSummit at 19th Cloud Expo, Robert Doyle, lead architect at eCube Systems, will examine the issues and need for an agile infrastructure and show the advantages of capturing developer knowledge in an exportable file for migration into production. He will introduce the use of NXTmonitor, a next-generation DevOps tool that captures application environments, dependencies and start/stop procedures in a portable configuration file with an easy-to-use GUI. In addition to captur...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...