|By PR Newswire||
|September 5, 2013 02:44 AM EDT||
-- Sweden's largest cable operator will deploy TOA's ETAdirect to increase the efficiency of its field workforce and enhance the customer experience as the company continues to expand its reach and services
CLEVELAND, Sept. 5, 2013 /PRNewswire/ -- Swedish cable operator Com Hem is growing – it's expanding into new regions and introducing new offerings. To execute on this opportunity, Com Hem decided to empower the critical mobile workforce delivering its products and services with state-of-the-art field service technology – all in the palm of their hands. The company selected TOA Technologies, the global leader in field service management solutions, to enable this transformation. Using TOA's ETAdirect, Com Hem has made sure that as it grows, its mobile workforce has the best tools available to increase productivity while becoming the customer service face of the company.
"Our field workforce is at the center of our business, and the technology that supports it must be able to scale for us to successfully launch new products and expand into new markets," said Anders Olovsson, business architect at Com Hem. "ETAdirect from TOA Technologies not only provides us with the scalability and configurability required for a growing business like ours, but it will help to make our field teams more efficient and more productive while reducing operational costs and improving the customer experience.
"As we evaluated the current work situation for our field employees, it was clear that it couldn't keep up with our changing business needs and we realized that we needed to improve our operational efficiency," said Anders Eriksson, manager field engineering at Com Hem. "TOA Technologies is providing us with a cloud-based solution that delivers precision in managing field employees by leveraging time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. This guarantees that the right mobile employee arrives at the right appointment with the right information on time, every time."
Com Hem employs hundreds of field technicians, both in-house employees and subcontractors serving approximately 1.74 million customers across Sweden. Upon deploying ETAdirect, Com Hem will see significant improvements in the following areas:
- Reduce travel time
- Increase the number of jobs completed per day, per technician
- Improve the number of first-time fixes
- Increase the accuracy of appointment times
"Com Hem is a great example of why field service management solutions must utilize advanced technology to be infinitely scalable and dynamic for companies of all sizes. Companies grow and change and their critical technology systems must have the ability to grow and morph with them," said Yuval Brisker, co-founder and CEO of TOA Technologies. "ETAdirect was built to meet the changing needs of growing companies. It is able to do so in part because it deploys quickly, is agnostic to operating system, browser or device and is delivered natively through the cloud. Any service employee, from contractors to in-house technicians, with a mobile device and a modern browser can start using our solution immediately – no special hardware, no app store, no downloads, no installed applications are required."
TOA Technologies is the global cable industry's first choice as a partner to help them power their field service operations. Worldwide, TOA's cable community extends from Cox Communications, the U.S.'s third largest cable entertainment and broadband services provider, to Videotron in Canada, to Cablemas in Mexico and Virgin Media, the U.K.'s number one residential broadband provider.
To learn more about how cable providers around the world are partnering with TOA Technologies, a Leader in the Gartner Magic Quadrant for Field Service Management, go to http://www.toatech.com.
About Com Hem
Com Hem is the fastest growing TV distributor in Sweden and largest Triple-Play operator in Sweden. About 40 percent or 1.74 million, of the Swedish households are connected to Com Hem's network and have access to Sweden's widest range of TV channels, HDTV, TV On Demand and high quality and complete services for broadband and fixed lines. The foundation/basis for our business is a reliable infrastructure in cooperation with Swedish landlords. Com Hem has about 900 employees with offices in Stockholm (HQ), Gothenburg, Malmo, Harnosand and Ornskoldsvik. Com Hem was founded in 1983 and is owned by BC Partners since 2011.
About TOA Technologies and ETAdirect
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, the only complete cloud application suite, measures everything that happens in the field, down to the minutest details of work and travel, and creates unique performance pattern profiles for each and every person in the field – a veritable work fingerprint. Using a proprietary and patented statistical analysis engine, it predicts when things will happen and how long they will take to do in the future. Using these predictions, ETAdirect holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. To support a broad spectrum of fieldwork, mobile employees use the most advanced and flexible HTML5-based mobility app available to support projects as well as context-aware collaboration.
With its groundbreaking technology, unique approach to field to service management and the shared knowledge of its expertise, ETAdirect and TOA Technologies consistently reduce costs while dramatically enhancing the customer experience for companies around the world. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Mar. 24, 2017 10:00 AM EDT
Virtualization over the past years has become a key strategy for IT to acquire multi-tenancy, increase utilization, develop elasticity and improve security. And virtual machines (VMs) are quickly becoming a main vehicle for developing and deploying applications. The introduction of containers seems to be bringing another and perhaps overlapped solution for achieving the same above-mentioned benefits. Are a container and a virtual machine fundamentally the same or different? And how? Is one techn...
Mar. 24, 2017 09:45 AM EDT Reads: 2,699
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Mar. 24, 2017 09:45 AM EDT Reads: 2,624
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Mar. 24, 2017 09:30 AM EDT Reads: 116
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 24, 2017 09:15 AM EDT Reads: 1,535
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
Mar. 24, 2017 09:00 AM EDT Reads: 3,203
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
Mar. 24, 2017 08:45 AM EDT Reads: 3,589
What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? Sounds magical, and it is! In his session at 20th Cloud Expo, Chris Munns, Senior Developer Advocate for Serverless Applications at Amazon Web Services, will show how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverle...
Mar. 24, 2017 08:45 AM EDT Reads: 1,454
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, will discuss new ways of thinking and the approaches needed to address the emerging challenges of securit...
Mar. 24, 2017 08:30 AM EDT Reads: 4,192
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
Mar. 24, 2017 08:30 AM EDT Reads: 1,839
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
Mar. 24, 2017 08:15 AM EDT Reads: 804
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
Mar. 24, 2017 08:15 AM EDT Reads: 2,823
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 24, 2017 08:00 AM EDT Reads: 3,852
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
Mar. 24, 2017 08:00 AM EDT Reads: 3,932
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Mar. 24, 2017 08:00 AM EDT Reads: 7,263