|By PR Newswire||
|September 5, 2013 02:44 AM EDT||
-- Sweden's largest cable operator will deploy TOA's ETAdirect to increase the efficiency of its field workforce and enhance the customer experience as the company continues to expand its reach and services
CLEVELAND, Sept. 5, 2013 /PRNewswire/ -- Swedish cable operator Com Hem is growing – it's expanding into new regions and introducing new offerings. To execute on this opportunity, Com Hem decided to empower the critical mobile workforce delivering its products and services with state-of-the-art field service technology – all in the palm of their hands. The company selected TOA Technologies, the global leader in field service management solutions, to enable this transformation. Using TOA's ETAdirect, Com Hem has made sure that as it grows, its mobile workforce has the best tools available to increase productivity while becoming the customer service face of the company.
"Our field workforce is at the center of our business, and the technology that supports it must be able to scale for us to successfully launch new products and expand into new markets," said Anders Olovsson, business architect at Com Hem. "ETAdirect from TOA Technologies not only provides us with the scalability and configurability required for a growing business like ours, but it will help to make our field teams more efficient and more productive while reducing operational costs and improving the customer experience.
"As we evaluated the current work situation for our field employees, it was clear that it couldn't keep up with our changing business needs and we realized that we needed to improve our operational efficiency," said Anders Eriksson, manager field engineering at Com Hem. "TOA Technologies is providing us with a cloud-based solution that delivers precision in managing field employees by leveraging time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. This guarantees that the right mobile employee arrives at the right appointment with the right information on time, every time."
Com Hem employs hundreds of field technicians, both in-house employees and subcontractors serving approximately 1.74 million customers across Sweden. Upon deploying ETAdirect, Com Hem will see significant improvements in the following areas:
- Reduce travel time
- Increase the number of jobs completed per day, per technician
- Improve the number of first-time fixes
- Increase the accuracy of appointment times
"Com Hem is a great example of why field service management solutions must utilize advanced technology to be infinitely scalable and dynamic for companies of all sizes. Companies grow and change and their critical technology systems must have the ability to grow and morph with them," said Yuval Brisker, co-founder and CEO of TOA Technologies. "ETAdirect was built to meet the changing needs of growing companies. It is able to do so in part because it deploys quickly, is agnostic to operating system, browser or device and is delivered natively through the cloud. Any service employee, from contractors to in-house technicians, with a mobile device and a modern browser can start using our solution immediately – no special hardware, no app store, no downloads, no installed applications are required."
TOA Technologies is the global cable industry's first choice as a partner to help them power their field service operations. Worldwide, TOA's cable community extends from Cox Communications, the U.S.'s third largest cable entertainment and broadband services provider, to Videotron in Canada, to Cablemas in Mexico and Virgin Media, the U.K.'s number one residential broadband provider.
To learn more about how cable providers around the world are partnering with TOA Technologies, a Leader in the Gartner Magic Quadrant for Field Service Management, go to http://www.toatech.com.
About Com Hem
Com Hem is the fastest growing TV distributor in Sweden and largest Triple-Play operator in Sweden. About 40 percent or 1.74 million, of the Swedish households are connected to Com Hem's network and have access to Sweden's widest range of TV channels, HDTV, TV On Demand and high quality and complete services for broadband and fixed lines. The foundation/basis for our business is a reliable infrastructure in cooperation with Swedish landlords. Com Hem has about 900 employees with offices in Stockholm (HQ), Gothenburg, Malmo, Harnosand and Ornskoldsvik. Com Hem was founded in 1983 and is owned by BC Partners since 2011.
About TOA Technologies and ETAdirect
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, the only complete cloud application suite, measures everything that happens in the field, down to the minutest details of work and travel, and creates unique performance pattern profiles for each and every person in the field – a veritable work fingerprint. Using a proprietary and patented statistical analysis engine, it predicts when things will happen and how long they will take to do in the future. Using these predictions, ETAdirect holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. To support a broad spectrum of fieldwork, mobile employees use the most advanced and flexible HTML5-based mobility app available to support projects as well as context-aware collaboration.
With its groundbreaking technology, unique approach to field to service management and the shared knowledge of its expertise, ETAdirect and TOA Technologies consistently reduce costs while dramatically enhancing the customer experience for companies around the world. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
The revocation of Safe Harbor has radically affected data sovereignty strategy in the cloud. In his session at 17th Cloud Expo, Jeff Miller, Product Management at Cavirin Systems, discussed how to assess these changes across your own cloud strategy, and how you can mitigate risks previously covered under the agreement.
Nov. 30, 2015 06:30 PM EST
Countless business models have spawned from the IaaS industry – resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his general session at 17th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, an IBM Company, broke down what we have to work with, discussed the benefits and pitfalls and how we can best use them ...
Nov. 30, 2015 03:45 PM EST
Most of the IoT Gateway scenarios involve collecting data from machines/processing and pushing data upstream to cloud for further analytics. The gateway hardware varies from Raspberry Pi to Industrial PCs. The document states the process of allowing deploying polyglot data pipelining software with the clear notion of supporting immutability. In his session at @ThingsExpo, Shashank Jain, a development architect for SAP Labs, discussed the objective, which is to automate the IoT deployment proces...
Nov. 30, 2015 03:30 PM EST
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
Nov. 30, 2015 03:15 PM EST Reads: 244
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
Nov. 30, 2015 03:00 PM EST Reads: 494
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Nov. 30, 2015 02:00 PM EST Reads: 368
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Su...
Nov. 30, 2015 01:45 PM EST Reads: 433
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Nov. 30, 2015 01:45 PM EST Reads: 437
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Nov. 30, 2015 01:00 PM EST Reads: 539
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
Nov. 30, 2015 12:45 PM EST Reads: 290
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Nov. 30, 2015 12:45 PM EST Reads: 343
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, presented how organizations can use eFolder Cloudfinder to automate backups of cloud application data. He also demonstrated how easy it is to search and restore cloud application data using Cloudfinder.
Nov. 30, 2015 11:00 AM EST Reads: 223
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and t...
Nov. 30, 2015 10:45 AM EST Reads: 463
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
Nov. 30, 2015 10:30 AM EST Reads: 356
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
Nov. 30, 2015 10:00 AM EST Reads: 296