News Feed Item

Fourth Utility Case Study Released by the Association for Demand Response & Smart Grid

WASHINGTON, Oct. 11, 2013 /PRNewswire-USNewswire/ -- The Association for Demand Response & Smart Grid (ADS) released a new case study today that examines how systems thinking and an open attitude can help utilities innovate, learn, and view smart meter rollouts as opportunities to proactively reach out to their entire customer base. The case study uses interviews with employees and partners of San Diego Gas & Electric (SDG&E) to illustrate how the utility's smart meter deployment and community outreach affected its traditional business processes and how it involved customers and stakeholders to co-design new products, programs, and systems. The narrative-style case study is the fourth in an ADS series that goes behind the scenes to examine the goals, reasoning, and processes used to design and evaluate program offerings and tools.

"This case study highlights the way that a traditional, investor-owned utility, can still find ways to be a creative learning organization by working with its customers and community stakeholders in designing its programs and products," said Dan Delurey, Executive Director of ADS.

Delurey noted that SDG&E was chosen as a case study subject because it would appear that many of its lessons could be useful to other utilities, regardless of size or governance structure. The case study, which was funded by the Department of Energy's Office of Electricity Delivery and Energy Reliability, and authored by Judith Schwartz of To the Point, lists the following among the lessons learned by SDG&E in its smart meter deployment:

  1. Cultural shifts take time and commitment from leadership and managers throughout the organization. 
  2. Transparency and accountability are critical to effective collaboration.
  3. If customers, stakeholders, and interveners are partners in the creation process, they have a vested interest in the successful outcome of new programs and practices.
  4. Prototyping and rapid development models work successfully with a structured collaborative framework, even in regulated environments. 
  5. Working with trusted community-based partners allows utilities to proactively anticipate the changing requirements and concerns of evolving communities while communicating more effectively.
  6. Deployment of smart meters can provide a focal point to connect with every customer in a positive and proactive way.
  7. A learning mindset is effective when applied to technical, IT, and operational projects as well as customer outreach.        

"Like the previous case studies released by ADS, our format uses interviews with the 'players' to provide an inside view of implementing a smart meter rollout, and challenges readers to consider how they would apply these experiences to their own organizations," said Delurey. "You get to hear from SDG&E personnel, not just what their conclusions are, but how they got there, and who they worked with along the way. We hope that practitioners and policymakers will use this to see what lessons were learned by SDG&E and how they might be applied to their own work."

Delurey also noted that one aspect of the deployment at SDG&E involved the question of how energy efficiency programs could be enhanced via integration with the smart meter deployment, and how traditional barriers and silos are being transcended. This question will also be explored in-depth at the upcoming National Summit on Integration of Energy Efficiency and Smart Grid being held in Washington, DC October 15-16.  More information on that is available at www.energyefficiencysmartgrid.org.

The case study can be found on the ADS website at www.demandresponsesmartgrid.org/CaseStudies.

About the Association for Demand Response & Smart Grid

The Association for Demand Response & Smart Grid (ADS) is a nonprofit organization consisting of professionals, companies, and organizations involved in demand response and smart grid. It provides services to educate and help policymakers and practitioners its members in the conduct of their work and in the attainment of their goals.  ADS seeks to establish and grow a demand response "community" of policymakers, utilities, system operators, technology companies, consumers, and other stakeholders.

Group Members of ADS are Ameren, American Public Power Association (APPA), Arizona Public Service (APS), California ISO, Comverge, Con Edison, Conservation Services Group (CSG), Constellation, Corporate Systems Engineering, Dimplex, Duke Energy, Emerson Climate Technologies, ENBALA, Energate, EnergyHub, EnerNOC, Freeman, Sullivan & Co, GE, ISO New England, Itron, Landis+Gyr, MISO, National Grid, National Rural Electric Cooperative Association (NRECA), Navigant Energy Practice, Negawatt, NYSERDA, Olivine, On-Ramp Wireless, Opower, Pacific Gas & Electric (PG&E), PECO, PJM Interconnection, Reliant, Rodan Energy Solutions, San Diego Gas & Electric (SDG&E), Siemens, Silver Spring, Southern California Edison (SCE), Southern Company, Tennessee Valley Authority (TVA), and Vermont Energy Investment Corporation (VEIC).    

More information on ADS can be found at: www.demandresponsesmartgrid.org

About To the Point

Judith Schwartz is an entrepreneur, marketing strategist, and communications professional on the forefront of sustainability issues, the Smart Grid, alternative energy, and the digital home. Her Silicon Valley- based firm, To the Point, designs human-centered strategies, conducts research and meta- analysis, creates narratives and messaging, facilitates cross-stakeholder conversations, and develops communications and outreach prototypes.

SOURCE Association for Demand Response & Smart Grid (ADS)

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to impr...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
SYS-CON Events announced today that Interface Masters Technologies, a leader in Network Visibility and Uptime Solutions, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading vendor in the network monitoring and high speed networking markets. Based in the heart of Silicon Valley, Interface Masters' expertise lies in Gigabit, 10 Gigabit and 40 Gigabit Eth...
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will w...
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and microservices. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your conta...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
DevOps theory promotes a culture of continuous improvement built on collaboration, empowerment, systems thinking, and feedback loops. But how do you collaborate effectively across the traditional silos? How can you make decisions without system-wide visibility? How can you see the whole system when it is spread across teams and locations? How do you close feedback loops across teams and activities delivering complex multi-tier, cloud, container, serverless, and/or API-based services?
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
SYS-CON Events announced today that Streamlyzer will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Streamlyzer is a powerful analytics for video streaming service that enables video streaming providers to monitor and analyze QoE (Quality-of-Experience) from end-user devices in real time.
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...