|By Business Wire||
|November 21, 2013 09:08 AM EST||
Broadview Networks, a leading provider of cloud-based business communication services, announced today that it joined other technology leaders in the Gartner, Inc., Nov. 5, 2013 Magic Quadrant for Unified Communications as a Service (UCaaS) − an area of technology integrating communication applications across multiple platforms. OfficeSuite®, Broadview Networks’ easy-to-use cloud-based phone system, offers a full spectrum of cloud-based unified communications solutions. OfficeSuite® provides businesses a complete phone system with features including unlimited calling, common and advanced features, mobility options, call center services (ACD), online fax service, as well as Internet access and multi-site data networking options.
“We believe placement in the Magic Quadrant reflects our commitment to growing our UCaaS offerings, particularly for small and medium-sized businesses that benefit from our exceptional customer service,” said Brian Crotty, Broadview’s Chief Operating Officer. “Broadview Networks takes pride in this recognition, which we believe is a result of investments made in our Voice over Internet Protocol (VoIP) offer. Since we own our platform and the underlying intellectual property, we are able to excel with feature development and support. Organizations are rapidly adopting mobile and unified communications and we are dedicated to continually evolving the product to ensure our customers never miss a chance to connect with a customer.”
Features of OfficeSuite® are designed to ensure business continuity as well as mobility.
- According to Gartner, “Mobility, through smartphones and tablets, now plays a prominent role in the UCaaS ecosystem.”
Broadview Networks features also include the company’s call center offerings, CRM integration applications, ease-of-use, affordability and size of customer base. OfficeSuite® is used by more than 175,000 end users − including retail and wholesale users − across the globe and is sold directly to customers nationwide. Wholesale partners can also leverage the platform for their own use with their own brand and support.
Upon review of more than 100 cloud VOIP/UCaaS providers in North America, the report recognized 16 companies based on company vision and execution through its offerings, according to Gartner. Inclusion criteria ranged from capabilities in the UCaaS delivery model and the breadth of features of the UCaaS offering, as well as market presence in North America.
For more information about the range of Broadview Networks service offerings, click here.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Broadview Networks www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP/Unified Communication systems, data services and a full suite of managed and professional services. We also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Our customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
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