Welcome!

News Feed Item

Nielsen Norman Group Announces The World’s 10 Best Intranets and Declares that Social Has Finally Come of Age in Intranets

It has been a long time coming and not without some resistance, but companies have finally fully embraced and now actually encourage their employees to get social on the company intranet, according to usability expert Jakob Nielsen whose user-experience research firm Nielsen Norman Group today announced the winners of its 14th annual Intranet Design contest. This year’s winning teams and their intranets are showcased in Nielsen Norman Group’s new 319-page report “Intranet Design Annual 2014: The Year’s 10 Best Intranets.”

“For the longest time, social features were either restricted to the company directory or pushed off into isolated areas. This year’s best intranets have moved social features out front and center, integrating them into content and even putting them on the homepage,” said Jakob Nielsen, principal of Nielsen Norman Group. “Including social elements as prominent features of the intranet shows employees that it’s okay to share, in fact encouraged and even rewarded.”

Many of the winning intranets included social features that encourage employee engagement, such as inviting comments and ratings on news articles and showing the number of comments made in a bubble to the right of the article’s title to indicate the interest level in an article. With subtle prompts such as “10 comments so far,” companies suggest that people can and should still comment on articles. The winning intranets further encouraged participation by making sure that management used the social tools, too, for example by micro-blogging about important meetings or organizational developments.

Demonstrating the effective integration of social and other design features into their sites, the 2014 world's 10 best intranets—in alphabetical order—are:

  • Abt Associates, a global research firm (US)
  • Air New Zealand, an airline (New Zealand)
  • Allianz Australia, an insurance company (Australia)
  • AMP, a wealth-management company (Australia)
  • International Monetary Fund (IMF), an international financial and economic organization of 187 countries (US)
  • Mayo Clinic, a not-for-profit group medical practice of physicians, scientists, and researchers (US)
  • National Geographic, a non-profit scientific institution (US)
  • Ooredoo, a telecommunications group (Qatar)
  • triptic, an online communications agency (The Netherlands)
  • WellPoint, the Medicaid division of a health care solutions provider (US)

These 10 organizations are headquartered in five countries and have an average of 11,600 employees. For the first time ever, four of this year’s winning intranets were previously recognized among the top 10 best intranets by Nielsen Norman Group. They are Allianz Australia (2006), AMP (2011), Mayo Clinic (2003) and National Geographic (2007).

Other trends to emerge from this year’s contest, and which are described in detail in "Intranet Design Annual 2014: The Year’s 10 Best Intranets” include:

Change management has emerged as a crucial part of intranet redesign projects: As an ever increasing number of employees become more engaged with their company’s intranet, it has become crucial not to spring new designs on them. People are quick to dislike something new, especially if they don’t expect it. The winning intranets went to great lengths to involve their colleagues in design changes, for example, one created a company-wide competition to name the new intranet.

Mobile optimization is finally picking up steam: While the focus on mobile intranet access had been slow to gain traction the last few years, most of this year’s winners emphasized mobile optimization to some degree, with three (compared to only one last year) giving mobile particular focus by employing a design process called responsive design that accommodates multiple devices.

“One thing that’s clear from our 14-year perspective at Nielsen Norman Group of looking deeply inside corporate intranets is that work on an intranet is never truly finished. Our four repeat winners this year demonstrate that a redesign project is only as good as its maintenance, upkeep and regular reevaluation. Organizational needs, technology offerings, and user expectations change over time, and the most successful intranet teams respond to these changes,” said Nielsen Norman Group managing director Kara Pernice.

Nielsen Norman Group's "Intranet Design Annual 2014: The Year’s 10 Best Intranets,” co-authored by Kara Pernice, Amy Schade, Patty Caya and Jakob Nielsen is available to download for $248 from the Nielsen Norman Group website at http://www.nngroup.com/reports/intranet-design-annual/.

About Nielsen Norman Group

Nielsen Norman Group (http://www.nngroup.com) in an evidence-based user experience research, training and consulting firm that advises companies on how to improve the bottom line through human-centered design of products and services. NN/g principals Jakob Nielsen, Don Norman and Bruce "Tog" Tognazzini are world-renowned user experience experts who were advocating human-centered design and usability long before it became popular to do so. Founded in 1998 and headquartered in Silicon Valley, NN/g evaluates interfaces of all kinds and guides the critical design decisions that make websites, applications, intranets and products achieve their full potential for businesses and their users.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that’s no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, will explore how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He wi...
SYS-CON Events announced today that GrapeUp, the leading provider of rapid product development at the speed of business, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market acr...
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, will discuss th...
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, discussed solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool. H...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
There is only one world-class Cloud event on earth, and that is Cloud Expo – which returns to Silicon Valley for the 21st Cloud Expo at the Santa Clara Convention Center, October 31 - November 2, 2017. Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers. Companies are each developing their unique mix of cloud technologies and service...
Cloud adoption is often driven by a desire to increase efficiency, boost agility and save money. All too often, however, the reality involves unpredictable cost spikes and lack of oversight due to resource limitations. In his session at 20th Cloud Expo, Joe Kinsella, CTO and Founder of CloudHealth Technologies, tackled the question: “How do you build a fully optimized cloud?” He will examine: Why TCO is critical to achieving cloud success – and why attendees should be thinking holistically ab...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a...
Recently, IoT seems emerging as a solution vehicle for data analytics on real-world scenarios from setting a room temperature setting to predicting a component failure of an aircraft. Compared with developing an application or deploying a cloud service, is an IoT solution unique? If so, how? How does a typical IoT solution architecture consist? And what are the essential components and how are they relevant to each other? How does the security play out? What are the best practices in formulating...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.