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First Industrial-Grade Box for Interactive Patient Systems Now Available to Hospitals

Skylight® Healthcare Systems, the pioneer in interactive patient engagement systems, has released the industry’s first industrial strength set-top computer, CN4™, for interactive patient systems. Designed, tested, and deployed by Skylight specifically for the demands of the healthcare environment, the CN4 brings industrial-grade, high performing, long lasting, and smart set-top box technology to hospitals using Skylight CareNavigator™.

“Most interactive patient systems run on consumer-grade boxes that are not built nor have the ability to operate under the demanding environment of a hospital,” said Rick Holbrook, CTO for Skylight Healthcare Systems. “Therefore, they begin to break and fail quickly causing more maintenance and increasing costs. We built, designed and tested the CN4 to last for 5 to 7 years in the hospital environment with almost no maintenance required,” he concluded.

The CN4 was designed to specifically address the hospital environment and its unique 7/24/365 demands and power structure. Because hospitals are constantly in operation and their systems must operate continuously, Skylight created the new hardware free of moving parts. Instead of a cooling fan, the CN4 uses a passive cooling plate. Not only will this decrease noise and eliminate lint build up common in hospitals, it also eliminates overheating caused from continuous use. This industrial style design increases the longevity of the hardware while decreasing maintenance costs.

“The smart technology has been a huge time saver for our team and ensures non-disruptive service to our patients,” said Donald Day RN, MSN-L, nurse manager, Scottsdale Healthcare. “We use Skylight CareNavigator as a tool to educate and engage our patients to be involved in their care, not just for entertainment. The industrial grade CN4 helps patient’s bridge the gap between healing and sustained wellness.”

The CN4 also features built-in technology that enables it to be self-monitoring and self-healing. Using Skylight’s proprietary power monitoring circuit board, the CN4 is able to proactively detect power fluctuations and auto re-boot or shutdown if necessary. Backup generators are frequently tested in hospitals to ensure indefinite operations during power outages and extreme weather conditions. Conducted on a regular basis, these tests can disrupt normal power supply and affect the operability of televisions and other non-life saving devices. Because it self-monitors and self-heals, the CN4 eliminates the need for manual reboots after power events.

In addition to the technology and hardware design, Skylight also took into account the aesthetic concerns of hospitals. With more than eight different mounting options, the CN4 was designed to ensure that the hardware does not compromise the healing aesthetics or design of rooms. Always keeping the patient experience at the forefront of its development efforts, Skylight’s CN4 works with any television and can be concealed behind most television screens.

“Our commitment to quality and innovation is definitely demonstrated in the CN4,” Holbrook mentioned. “We didn’t just put our system on a box that was designed for consumer use, rather we built a box that would last in the hospital environment. This is just another way that we support our hospitals as they work to drive patient engagement, reduce the cost of care, and create healthier communities.”

About Skylight® Healthcare Systems

For more than a decade, San Diego-based Skylight® Healthcare Systems has been transforming the patient experience throughout the continuum of care. From pre-admission through post-discharge, Skylight CareNavigator™, the company’s innovative interactive patient care system, uses common communication devices including televisions, computers, and mobile devices to address patient and family needs in health education, services and communication with physicians and care teams. Hospitals subsequently experience improved HCAHPS, reduced readmissions, greater clinical efficiencies and increased reimbursements. Together with Skylight’s account management and clinical consulting teams, hospitals, health systems and Accountable Care Organizations deploy CareNavigator™ to manage populations, increase patient satisfaction and achieve meaningful use. CareNavigator also integrates with existing hospital systems to streamline clinical workflow, improve operational efficiencies, and enhance revenue through additional service offerings including pharmacy and retail. For more information about Skylight’s tools and impact on the patient experience, visit www.skylight.com.

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