Welcome!

News Feed Item

Home Warranty Award Winners Announced For 2013

Leading Home Warranty Rating Site Honors Top Companies Based on Customer Feedback

GRANDVILLE, Mich., Jan. 7, 2014 /PRNewswire/ -- HomeWarrantyReviews.com, the nation's top home warranty consumer review site, has announced its 2013 Home Warranty Awards winners, recognizing top performers based on consumer reviews and customer satisfaction metrics. Home warranties offer consumers professional repair services and protection against unexpected repair costs related to the breakdown of major systems or appliances; covered items vary by company and plan selected.

Awards were presented in three categories: Top Rated, Best in Service and Best Regional Company. Each category had three nominees based on 2013 performance. Home Warranty of America (HWA) received the Top Rated Company award, American Home Shield received the Best in Service award and Landmark Home Warranty received the Best Regional Company honor.

Consumer reviews from the website are collected and analyzed to form the basis of evaluating nominees for the awards. Customer satisfaction metrics, such as claims approval rate and customer retention rate, are also considered when selecting winners of 2013 home warranty awards.

"Choosing the winners was a challenging task this year," said Krupesh Bhat of HomeWarrantyReviews.com. "Many companies improved customer satisfaction levels from last year, leading to several highly contested awards. We reviewed claims approval and retention rates, and also evaluated how companies made use of various social media and other online channels to address consumer issues."

"Our customers place over 3 million service requests a year, and our employees work with nearly 10,000 contractors and 45,000 contractors across the country to deliver quality service every step of the way," said Mark Barry, president of American Home Shield, which received the Best in Service Award this year. "We're honored to win the award for many reasons, but especially because it's based on customer feedback and it reflects the great work of a great team."

"Service to our homeowner customers, agents and vendors is always our top priority," said Harry Keifer, National Sales Manager of HWA, which received the Top Rated award. "We have seen tremendous growth in 2013 largely due to our competitive warranty plans, friendly customer service and expert sales team. This award reflects the hard work of our entire team to provide excellent customer service every day."

Alma Jeppson, CEO of Landmark Home Warranty was delighted to receive the Best Regional Company award and said they consider this business as an opportunity to bless the lives of many.  "That includes our homeowners, contractors, real estate professionals, and staff.  We consider that group to be the 'Landmark Family' and hold a deep sense of responsibility to serve each of them," said Jeppson.

HomeWarrantyReviews.com offers consumer reviews and ratings for all major home warranty companies. The site's "home warranty comparison section" is a quick tool for researching home warranty companies and their offers before purchasing a policy.

About the Awards
HomeWarrantyReviews.com is an independent website that hosts more than 15,000 consumer reviews. The site was founded in 2006 to help consumers make informed decisions as they consider home warranty coverage. Through its annual awards program, the website recognizes top-rated companies based on consumer ratings and reviews, as well as other customer-satisfaction metrics.

About the Winners 
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. The Memphis-based company has a national contractor network of more than 10,000 independent home-service contractors, including over 45,000 technicians. AHS is a business unit of The ServiceMaster Company, one of the world's largest residential and commercial service networks.

Home Warranty of America has been in business since 1996 and prides itself on being an innovative and eco-friendly leader in the industry. The company offers comprehensive 13 month warranty plans at a great value with easy, reliable solutions for unexpected problems. 

Landmark Home Warranty, headquartered in South Jordan, Utah, was established in 2005 and currently covers Utah, Arizona, Texas and Oregon. The company has been growing at an incredible pace, with an average revenue increase of 80 percent per year and prides itself on delivering remarkable service to their customers, communities, and their partners.

SOURCE HomeWarrantyReviews.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Apache Hadoop is a key technology for gaining business insights from your Big Data, but the penetration into enterprises is shockingly low. In fact, Apache Hadoop and Big Data proponents recognize that this technology has not yet achieved its game-changing business potential. In his session at 19th Cloud Expo, John Mertic, director of program management for ODPi at The Linux Foundation, will explain why this is, how we can work together as an open data community to increase adoption, and the i...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...