|By Liz McMillan||
|January 8, 2014 07:45 AM EST||
RevChain Solutions, LLC (RCS), part of Windstream and a provider of enterprise carrier grade billing, account management and customer care solutions, announced on Tuesday that it has executed a three-year, $5 million extension for professional services and support with Empresa de Telecomunicaciones de Bogotá (ETB). ETB is primarily focused on serving Bogotá, but also maintains a presence in eight other regions of Colombia.
RCS provides billing, customer care and account management solutions to worldwide service providers across various industries through its RevChain platform. Throughout these industries, RevChain is recognized as offering the most sophisticated rating and pricing engine, allowing it to address any discounting or contract T&C pricing requirements. RevChain is also known for its ability to process very high volumes of data, transactions and invoices through its distributed processing system architecture, Internet Integration Architecture.
"The execution of this contract is another testimonial to the partner relationship and mutual professional respect we share with ETB," said Bill Woodruff, regional vice president of sales for RCS. "This relationship continues to strengthen as a result of our collaboration on projects for more than ten years, with RCS consistently demonstrating a high level of support throughout the history of this partnership."
After an extensive vendor and product evaluation process conducted by ETB's technical staff in 2003, RCS was awarded the initial contract to provide billing solutions. "Since the initial award, RCS has continued to provide exceptional support, addressing all of ETB's requirements as the business expanded into other areas of communications," said Steve Bentz, manager of support for RCS. "RCS has proven that with an excellent product and a talented support and development team with an unbelievable ‘can do' attitude, issues such as language or geography have virtually no impact on the quality of the solutions or support provided to ETB."
ETB, founded on Aug. 28, 1884, was the second telephone company established in the world. ETB has grown and contributed to the growth of Bogotá and Colombia.
RevChain Solutions (RCS) is a wholly owned subsidiary of Windstream. RCS markets and supports the carrier grade billing, account management, customer care and A/R billing platform called RevChain. The RevChain platform has been installed at over 70 locations, addressing service providers' needs across a variety of industries. It has proven itself to be one of the truly convergent platforms, with sophisticated pricing, extremely high volume of data, record and invoice processing and considered one of the most configurable BSS platforms. For more information, visit www.revchain.com.
Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. For more information, visit www.windstream.com.
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
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