Welcome!

News Feed Item

Baylor Regional Medical Center At Plano Wins Prestigious Malcolm Baldrige National Quality Award

PLANO, Texas, Jan. 9, 2014 /PRNewswire-USNewswire/ -- Achieving greatness is not easy, but it has been accomplished at Baylor Regional Medical Center at Plano. They have secured the prestigious Malcolm Baldrige National Quality Award - the first hospital ever to win it in Texas.

Baylor Plano was one of three U.S. organizations selected to receive the 2013 Malcolm Baldrige National Quality Award. They were chosen during a rigorous evaluation by an independent board of examiners in seven areas defined by the Baldrige criteria: leadership, strategic planning, customer focus, measurement analysis, knowledge management, workforce focus, operations focus, and results.

Commerce Secretary Penny Pritzker commended the 2013 Baldrige winners for being leaders in "innovative practices, dynamic management, sound financial performance, outstanding employee and customer satisfaction, and a solid commitment to excellence and proven results," Pritzker said. "The Baldrige program has had a tangible impact on the success of thousands of organizations and our nation's economy…they will undoubtedly continue that legacy to serve as role models for their peers."

Baylor Plano opened in North Texas in 2004 as part of the Baylor Health Care System, which recently merged with Scott & White Health. The 150 bed acute care hospital has consistently performed in the top 10 percent of hospitals nationwide and ended this fiscal year with a 98.7 rating in the Medical Information Data Analysis System that tracks quality of care.

Jerri Garison, president of the Baylor Regional Medical Center at Plano, was delighted to learn that her hospital won the prestigious award.  Garison explained how they initially began the Baldrige journey, not to win an award, but to learn how to achieve performance excellence and implement best practices that helped other hospitals improve.  

Following Baldrige practices, Baylor Plano remodeled systems to reduce readmissions and increase cost avoidance. The hospital participated in two key research projects that epitomize their successes in taking an analytical-humanitarian standpoint in these areas. By identifying sepsis, or blood infection, treatment as a focus area in a pilot project with Sg2, a Chicago-based think tank, they modified their practice patterns to slash laboratory and pharmacy charges totaling more than $256,000.

Moreover, their participation in Project Re-Engineering Discharge (Project RED), in collaboration with the Boston University Medical Center and the Texas Hospital Association, aligned strategies to reengineer the hospital discharge processes, and thus reduce readmissions within 30 days for elderly heart failure patients. Through the six-month trial, there was a 44.7 percent decrease in the readmission rate, and proactive systems were implemented to ensure the patient is cared for as they are discharged by scheduling follow-up visits right away and educating patients, especially regarding what medication they should and should not be taking.

Garison, a former nurse, relates to the Baldrige practices that are process and outcome oriented. "Using systematic processes and looking at clinical data fits so well with nursing," she said. "Part of being a nurse is that you don't want anyone to leave the hospital with complications. Process improvement is the answer to that... modeling ourselves after past Baldrige winners and employing a lean methodology to increase efficiency and reduce waste, we were able to make a significant reduction with no change in the quality of care."

Viewing Baylor Plano as an example of performance excellence, other hospitals in the Baylor Health Care System turn to them for advice on how to improve.

Thousands of organizations worldwide use the Baldrige criteria to guide their operations and improve performances. The criteria are regularly updated and reflect the leading edge of validated management practices.

Established by Congress in 1987, the Baldrige Award is managed by the Baldrige Performance Excellence Program (BPEP) of the U.S. Commerce Department's National Institute of Standards and Technology (NIST) in cooperation with the private sector.

Baldrige encourages organizations to learn from the best practices among the three engines that power the economic strength of America's economy - business, education, and healthcare.  Access to high-quality and affordable health care is vital to U.S. competitiveness and individual well-being. Baldrige helps healthcare systems improve clinical outcomes and reduce costs.   Education propels economic growth.  Baldrige helps school districts to create a capable workforce.  Productivity is the path to bottom-line business success.  Baldrige helps businesses improve revenue.  With this improvement scenario repeating itself around the country, Baldrige effectively changes the competitiveness and prosperity of our nation, one organization, one community, and one state at a time.

Moreover, the program raises awareness about the importance of performance excellence in driving the U.S. and global economy; provides organizational assessment tools and criteria; and educates leaders in businesses, schools, health care organizations, and government and nonprofit organizations about the practices of national role models.

"For a quarter century, Baldrige has provided organizations with the framework to achieve world class performance excellence," said Robert Fangmeyer, Director of the Baldrige Program.  "Our program helps educators, businesses and healthcare systems examine their practices, benchmark against the best organizations and implement the necessary changes to become global leaders in performance excellence. The Baldrige framework is a set of evolving concepts that address the challenges of today and tomorrow."

(To arrange broadcast or print interviews with Dr. JoAnn Sternke and Robert Fangmeyer please contact Sean Martin,  [email protected],  561-703-5394 or Michael K. Frisby, [email protected],  202-828-1242.)

SOURCE Baldrige Foundation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...