|By Business Wire||
|January 13, 2014 08:04 AM EST||
DriveSavers Data Recovery has received a Diamond Certification award from the American Ratings Corporation for excellence in customer service.
The award resulted from a recent telephone survey of one hundred DriveSavers Data Recovery customers, who revealed an overall satisfaction rating of 94 percent and an overall loyalty rating of 95 percent.
Conducted by American Ratings Corporation, the survey asked customers to answer a series of questions relating to their level of satisfaction, whether they would use the company again and what they liked best about the experience. Many customers provided testimonials:
“They do good work, and they’re honest with you…I had no hope for my hard drive, sent it to them, but they recovered everything. I would most definitely use them again…They had quick service and stayed in contact.” – Tina H.
“They’re the best in the business. They can retrieve information no one else can. They are excellent all the way across the board.” – Cathy G.
To receive the award, companies must earn a customer satisfaction rating of 90 or higher on a 100-point scale, according to the American Ratings Corporation website, adding, “most companies can’t make the grade.”
The Diamond Certification status provides extra peace of mind when choosing DriveSavers for any data recovery or eDiscovery needs.
“People are often stressed when they call us because they’ve lost critical information,” said Director of Business Development Scott Moyer. “Our customer service philosophy is so important; we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the recovery process to make it as simple and easy as possible for them.”
DriveSavers will be at Imaging USA Expo, from January 12 – 14 in Phoenix, Ariz., booth #632, to discuss with photography professionals the importance of having a trusted data recovery service provider.
About DriveSavers Data Recovery
DriveSavers Data Recovery, the worldwide leader in data recovery, provides the fastest, most reliable and only certified secure data recovery service in the industry. All of the company’s services meet security protocols for financial, legal, corporate and healthcare industries and it is the only company that posts proof of its annual SOC 2 Type II Audit and HIPAA data security and privacy compliance. DriveSavers adheres to US Government security protocols, the Gramm-Leach-Bliley Act Data Security Rule (GLBA), the Data-At-Rest mandate (DAR) and the Sarbanes-Oxley Act (SOX). DriveSavers engineers are trained and certified in all leading encryption and forensic technologies and operate a Certified ISO 5 cleanroom. Customers include: Bank of America, Google, Lucasfilm, NASA, Harvard University, St. Jude Children’s Research Hospital, US Army and Sandia National Laboratories.
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