Click here to close now.

Welcome!

News Feed Item

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

LONDON, Jan. 13, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

This IDC study focuses on channel selection and vendor selection and satisfaction among Western European SMBs. Opinions and analysis contained in this study are based on IDC's European Vertical Markets Survey 2012, which was carried out in August-October 2012 among 1,603 organizations in Western Europe. The results analyzed in this study focus on 791 respondents in the SMB segment -- defined as organizations with 20-499 employees -- and are provided by company size (20-49, 50-99, 100-249, and 250-499 employees), top Western European country (France, Germany, Italy, Spain, and the U.K.), and vertical market (financial services, discrete manufacturing, process manufacturing, telecom/media, utilities/oil and gas, retail/wholesale, professional services/transport, government, and healthcare).

"Technology and IT delivery modes are evolving, and so are IT channels," said Serena Da Rold, program manager, IDC European Industry Solutions. "New technologies, particularly those that IDC refers to as the 3rd Platform -- social media, Big Data, mobile, and especially cloud -- have started to have an impact also on SMBs, changing their needs toward more complex solutions which require more support and value-added services from channel partners, and triggering a shift in IT sourcing toward system integrators, high-end VARs, and public cloud service providers. IDC's European Vertical Markets Survey confirms this trend."

Table of Contents

IDC Opinion

In This Study

Methodology

Definitions

SMBs

Vertical Markets

Situation Overview

Channel Selection Among European SMBs

Future Outlook

How IT Sourcing is Evolving Among SMBs

IT Supplier Selection Criteria for SMBs

SMBs' Satisfaction With Their IT Supplier

IT Supplier Selection and Satisfaction Among SMBs by Size Band

Essential Guidance

Learn More

Related Research

Synopsis

Table: Western European SMBs, Primary Channel for IT Purchases by Company Size, Country, and Vertical Market (% of Respondents)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Company Size (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Country (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Vertical Market (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Company Size (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Country (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Vertical Market (Mean Score)

Figure: Western European SMBs, Primary Channel for IT Purchases

Figure: Western European SMBs, Primary Channel for IT Purchases by Company Size

Figure: Western European SMBs, Most Important Criteria for Choosing the Primary IT Supplier by Company Size

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Read the full report:
Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013
http://www.reportbuyer.com/telecoms/data/channel_selection_vendor_satisfaction_among_european_smbs_idc_survey_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=NoCategory

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Containers are changing the security landscape for software development and deployment. As with any security solutions, security approaches that work for developers, operations personnel and security professionals is a requirement. In his session at DevOps Summit, Kevin Gilpin, CTO and Co-Founder of Conjur, will discuss various security considerations for container-based infrastructure and related DevOps workflows.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.