Welcome!

News Feed Item

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

LONDON, Jan. 13, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

This IDC study focuses on channel selection and vendor selection and satisfaction among Western European SMBs. Opinions and analysis contained in this study are based on IDC's European Vertical Markets Survey 2012, which was carried out in August-October 2012 among 1,603 organizations in Western Europe. The results analyzed in this study focus on 791 respondents in the SMB segment -- defined as organizations with 20-499 employees -- and are provided by company size (20-49, 50-99, 100-249, and 250-499 employees), top Western European country (France, Germany, Italy, Spain, and the U.K.), and vertical market (financial services, discrete manufacturing, process manufacturing, telecom/media, utilities/oil and gas, retail/wholesale, professional services/transport, government, and healthcare).

"Technology and IT delivery modes are evolving, and so are IT channels," said Serena Da Rold, program manager, IDC European Industry Solutions. "New technologies, particularly those that IDC refers to as the 3rd Platform -- social media, Big Data, mobile, and especially cloud -- have started to have an impact also on SMBs, changing their needs toward more complex solutions which require more support and value-added services from channel partners, and triggering a shift in IT sourcing toward system integrators, high-end VARs, and public cloud service providers. IDC's European Vertical Markets Survey confirms this trend."

Table of Contents

IDC Opinion

In This Study

Methodology

Definitions

SMBs

Vertical Markets

Situation Overview

Channel Selection Among European SMBs

Future Outlook

How IT Sourcing is Evolving Among SMBs

IT Supplier Selection Criteria for SMBs

SMBs' Satisfaction With Their IT Supplier

IT Supplier Selection and Satisfaction Among SMBs by Size Band

Essential Guidance

Learn More

Related Research

Synopsis

Table: Western European SMBs, Primary Channel for IT Purchases by Company Size, Country, and Vertical Market (% of Respondents)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Company Size (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Country (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Vertical Market (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Company Size (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Country (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Vertical Market (Mean Score)

Figure: Western European SMBs, Primary Channel for IT Purchases

Figure: Western European SMBs, Primary Channel for IT Purchases by Company Size

Figure: Western European SMBs, Most Important Criteria for Choosing the Primary IT Supplier by Company Size

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Read the full report:
Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013
http://www.reportbuyer.com/telecoms/data/channel_selection_vendor_satisfaction_among_european_smbs_idc_survey_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=NoCategory

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Have you ever noticed how some IT people seem to lead successful, rewarding, and satisfying lives and careers, while others struggle? IT author and speaker Don Crawley uncovered the five principles that successful IT people use to build satisfying lives and careers and he shares them in this fast-paced, thought-provoking webinar. You'll learn the importance of striking a balance with technical skills and people skills, challenge your pre-existing ideas about IT customer service, and gain new in...
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said "No to LUNs." With Tintri they manage only virtual machines, in a fraction of the footprint and at far lower cost than conventional storage. Tintri offers the choice of all-flash or hybrid-flash platform, converged or stand-alone structure and any hypervisor. Rather than obsess with storage, leaders focus on the business app...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Jared Parker, Director of Financial Services at Kinetica, will discuss how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich inf...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Ayehu provides IT Process Automation & Orchestration solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. The company has offices in New York, California, and Isr...
LogMeIn has completed its previously disclosed merger with Citrix Systems, Inc.’s GetGo, Inc. subsidiary, a wholly owned subsidiary consisting of Citrix’s GoTo family of service offerings. The merger officially closed after market hours on January 31, 2017. Effected through a Reverse Morris Trust transaction, the merger brings together two of the preeminent players in cloud connectivity to instantly create one of the world’s top 10 public SaaS companies, and a market leader with the scale, resou...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
In his session at @ThingsExpo, Steve Wilkes, CTO and founder of Striim, will delve into four enterprise-scale, business-critical case studies where streaming analytics serves as the key to enabling real-time data integration and right-time insights in hybrid cloud, IoT, and fog computing environments. As part of this discussion, he will also present a demo based on its partnership with Fujitsu, highlighting their technologies in a healthcare IoT use-case. The demo showcases the tracking of patie...