Welcome!

News Feed Item

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

LONDON, Jan. 13, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013

This IDC study focuses on channel selection and vendor selection and satisfaction among Western European SMBs. Opinions and analysis contained in this study are based on IDC's European Vertical Markets Survey 2012, which was carried out in August-October 2012 among 1,603 organizations in Western Europe. The results analyzed in this study focus on 791 respondents in the SMB segment -- defined as organizations with 20-499 employees -- and are provided by company size (20-49, 50-99, 100-249, and 250-499 employees), top Western European country (France, Germany, Italy, Spain, and the U.K.), and vertical market (financial services, discrete manufacturing, process manufacturing, telecom/media, utilities/oil and gas, retail/wholesale, professional services/transport, government, and healthcare).

"Technology and IT delivery modes are evolving, and so are IT channels," said Serena Da Rold, program manager, IDC European Industry Solutions. "New technologies, particularly those that IDC refers to as the 3rd Platform -- social media, Big Data, mobile, and especially cloud -- have started to have an impact also on SMBs, changing their needs toward more complex solutions which require more support and value-added services from channel partners, and triggering a shift in IT sourcing toward system integrators, high-end VARs, and public cloud service providers. IDC's European Vertical Markets Survey confirms this trend."

Table of Contents

IDC Opinion

In This Study

Methodology

Definitions

SMBs

Vertical Markets

Situation Overview

Channel Selection Among European SMBs

Future Outlook

How IT Sourcing is Evolving Among SMBs

IT Supplier Selection Criteria for SMBs

SMBs' Satisfaction With Their IT Supplier

IT Supplier Selection and Satisfaction Among SMBs by Size Band

Essential Guidance

Learn More

Related Research

Synopsis

Table: Western European SMBs, Primary Channel for IT Purchases by Company Size, Country, and Vertical Market (% of Respondents)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Company Size (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Country (Mean Score)

Table: Western European SMBs, Reasons for Choosing Primary IT Suppliers by Vertical Market (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Company Size (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Country (Mean Score)

Table: Western European SMBs, Primary IT Supplier's Performance Rating by Vertical Market (Mean Score)

Figure: Western European SMBs, Primary Channel for IT Purchases

Figure: Western European SMBs, Primary Channel for IT Purchases by Company Size

Figure: Western European SMBs, Most Important Criteria for Choosing the Primary IT Supplier by Company Size

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Figure: Western European SMBs, Criteria for IT Vendor Selection and Customer Satisfaction With IT Suppliers

Read the full report:
Channel Selection and Vendor Satisfaction Among European SMBs: An IDC Survey, 2013
http://www.reportbuyer.com/telecoms/data/channel_selection_vendor_satisfaction_among_european_smbs_idc_survey_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=NoCategory

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
As enterprise cloud becomes the norm, businesses and government programs must address compounded regulatory compliance related to data privacy and information protection. The most recent, Controlled Unclassified Information and the EU’s GDPR have board level implications and companies still struggle with demonstrating due diligence. Developers and DevOps leaders, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by in...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Cloud-based disaster recovery is critical to any production environment and is a high priority for many enterprise organizations today. Nearly 40% of organizations have had to execute their BCDR plan due to a service disruption in the past two years. Zerto on IBM Cloud offer VMware and Microsoft customers simple, automated recovery of on-premise VMware and Microsoft workloads to IBM Cloud data centers.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.