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Optum/QSSI to Serve in Senior Advisory Role on Following Performance Improvements as Project Enters Next Phase

Optum/QSSI, in the wake of its successful short-term assignment as general contractor for the federal exchange, has agreed to a new contract with CMS to be senior advisor on

In its advisory capacity for the overall federal marketplace, Optum/QSSI will assist with project oversight, technical integration, code review and other areas. QSSI will continue its work as contractor on the data services hub and the EIDM registration function.

“Having helped lead the interim effort to deliver a site and system through which a majority of Americans who wanted insurance could obtain it, we are pleased to continue to support CMS in an advisory capacity as the next phase of this work begins,” said Andy Slavitt, group executive vice president of Optum. “Most importantly, we want to give heartfelt thanks to all the vendor partners and people from Optum/QSSI who worked exhaustively together around the clock to meet the imperatives of this program.”

"Optum/QSSI, which stepped up in October to serve as our general contractor, has been integral in fixing,” said Kathleen Sebelius, U.S. Secretary of Health and Human Services. “We are pleased Optum/QSSI will remain a key part of our leadership team and will continue to advise us as we work together to help millions of Americans sign up for quality, affordable health insurance."

“Optum/QSSI has been a central part of our team in delivering a positive consumer experience through and we are pleased they will continue to provide integration and technical advice to us as we move into our next phase of work – making sure that the site continues to serve consumers well for the duration of open enrollment and is further enhanced to meet future needs,” said Marilyn Tavenner, Administrator, Centers for Medicare and Medicaid Services.

On October 25, 2013, Optum/QSSI was named general contractor for In that role, the company helped identify, prioritize and manage the key steps necessary to improve the site’s performance. At that time, error rates on were as high as six percent, and the site’s response time exceeded eight seconds. By the end of December, error rates were consistently less than one-half percent, and the site was consistently performing with response times of less than one second.

Optum/QSSI also developed and implemented successfully the data services hub, a central function of the federal exchange which connects and routes information among trusted data sources.

About Optum

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 50,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of the UnitedHealth Group (NYSE:UNH).

About QSSI, Inc.

Optum company QSSI, founded in 1997, is an established CMMI® Level 3 organization with a proven track record of delivering a broad range of solutions with particular expertise in Health IT, Software Engineering, and Security & Privacy. Bringing together the most talented personnel in the industry, QSSI collaborates with both the public sector and private sector to maximize performance and create sustainable value for our customers. Additional information about QSSI may be found at

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