|By PR Newswire||
|January 14, 2014 08:34 AM EST||
NEW YORK, Jan. 14, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Local Businesses (and National Brands) Need Big Data in a Big Way - Is doxo the Answer?
This week's SPIE report analyzes another example of how regional and even local businesses, as well as national corporations, are finding a cost-effective way to access Big Data in support of day-to-day business needs and decision making. The report also analyzes the potential pitfalls of such an approach; and what businesses and providers alike need to be considering as they move forward on these initiatives.
Businesses and technology suppliers across the business world are talking about Big Data. Yet, for all the promise Big Data holds—such as staying close to customers in an era when customer loyalty is becoming a thing of the past; analyzing key performance indicators (KPIs) to operate businesses more efficiently; and closing gaps so decision makers no longer have to act on incomplete and otherwise questionable information—Big Data faces big challenges. Primary among those challenges are cost and the lack of a clear return on investment (ROI)—or even a more generalized rationale for why businesses should deploy a Big Data solution. At present, many of the Big Data solutions available from the largest IT and data providers carry pricetags in the tens or hundreds of millions of dollars. That contributes to a pair of phenomena:
• Large Big Data vendors are crafting solutions for the largest enterprises who can afford that kind of sizable financial outlay.
• Regional and local businesses cannot afford these solutions—so, ironically, those who need Big Data the most, to compete with their supersized competitors, can afford it least.
In a recent report, Stratecast analyzed some capable providers offering cloud-based Big Data solutions that are creating serious competition for the entrenched, high-priced vendors.2 However, these cloud-based providers currently control a small share of the overall Big Data market.
Another factor looms large, and may be the biggest challenge: the inability of organizations looking to deploy a Big Data solution, and their supporting vendors, to articulate a clear value proposition to justify the investment. Indeed, as the glut of sometimes self-serving information in this space continues to grow, the notion of implementing a Big Data solution begins to seem less like the essential ingredient many believe it to be, and more of a "nice to have"—or even a pie-in-the-sky illusion that remains irrelevant, or at least out of reach for so many who could benefit from it. However, Stratecast believes there is, has been, and will always be a role for data management in some form. Big Data is not an illusory, non-essential endeavor, but rather, a strategic necessity for long-term business survival in most industries. This was illustrated in another recent Stratecast report that analyzed how Big Data is helping retailers arm themselves for battle with national and even global giants—as well as each other.3 This week's SPIE report analyzes another example of how regional and even local businesses, as well as national corporations, are finding a cost-effective way to access Big Data in support of day-to-day business needs and decision making. The report also analyzes the potential pitfalls of such an approach; and what businesses and providers alike need to be considering as they move forward on these initiatives.
Small Businesses Face Threats, Seek Survival Through Social Marketing
Small businesses, particularly retailers, are facing these challenges:
• Declining incomes translate into lower consumer spending.
• Consolidation in many industries concentrates more market share in the hands of fewer players; and those who can afford greater access to market data and insight have a competitive advantage.
• Online and mobile interaction with customers generates, by far, the greatest amount of data and insight; but regional and local players often have far less online and mobile interaction than larger national players. This leaves them at a data disadvantage.
• The shift to the user-centered, social Web has transformed consumer usage of the Internet, and created new brand awareness opportunities—but still leaves most businesses on the sidelines when it comes to gaining real customer insight.
• Company web portals and mobile apps are expensive, and increasingly their single-channel, company-specific portals are not aligned with how customers behave online. As a result many companies see less than percent of customers interacting at the company Web site each month.4
• The move from a company-centered to a customer-centered interaction model generates much more granular data on exactly who (even if only in aggregate) is engaging and interacting, on what devices, and how these vary by location and customer segment.
Faced with these challenges, businesses of all sizes are seeking ways to get closer to consumers through new tools and technologies. These new tools and technologies eliminate the traditional high-cost approach of deploying enterprise software; and, instead, generate more interaction and more customer data at a lower cost by participating in network-driven models.
As an example from the retail space, savvy use of Groupon and similar social marketing tools by small and midsized businesses has enabled some smaller firms to generate results that outperformed much larger companies. Small and midsized companies, by necessity, are often open to unconventional and innovative methods that yield breakthrough results with much lower investment. This kind of resourcefulness has enabled them to use Groupon to find new customers—and it is essential, too, if they are to increase engagement and generate insight from existing customers.
Two reasons exist for the growth of social interaction models, and the corresponding decline in traditional forms of engagement—such as direct mail, email, broadcast advertising, print ads, outdoor, and, more recently, Web portals. First, consumers have long since tired of being "marketed at"; and second, they are simply avoiding traditional advertising channels. This is occurring in various areas of consumer life: using DVRs to skip past television commercials; subscribing to advertising-free premium radio and premium TV networks; and looking at their smartphones instead of conventional Web browsers, which can be full of ads and clutter. Consumers are also spending far more time on social networks, as evidenced by the runaway growth of Facebook, Twitter, LinkedIn, Instagram, Tumblr, Pinterest, and others.
Yet, "embracing social network marketing" must mean more than simply running ads via Google Adwords and AdSense, on BingAds, or through ads on Facebook and Twitter. To get away from "marketing at" consumers, companies need new ways to truly engage their customers in a customer-centric model. They need to leverage networking effects to increase their interaction, transparency, and insight for existing customers, rather than serve up the same prompts to try to "pull" customers to the company portal. Shifting to these new approaches is now possible through technologies and models that enable businesses to utilize a social model to increase interaction, and to get levels of insight and data from customers they might never be able to achieve on their own. These new models embrace a no-software approach that reduces investment and time-to-market by months or years, as compared to deploying full-scale Big Data solutions. These tools democratize Big Data so that even small and midsized businesses can participate and benefit. Stratecast believes these new capabilities have the potential to be massively disruptive in terms of business-to-customer interaction and insight, as well as on conventional views of how Big Data will impact the market.
A Replicable Model: All Social Accounts in One Place on XeeMe
Users are beginning to consolidate their social accounts on a single network, in the Cloud. For example, the author of this report has a free page, http://xeeme.com/JEFF, on the network that has become the unofficial registrar of the social Web: the S3-XeeMe Presence Organizer, operated by Society 3 Networks. S3-XeeMe helps a user organize his or her full online presence on a single page. That page is not in some out-of-the-way corner of the Web, such as a relatively low-traffic individual user site; through S3-XeeMe's broad global presence and connectivity across more than social networks, a user's page is on the social grid. S3-XeeMe provides social analytics, scores, and rankings to help users assess their social presence.
This model of consolidating one's social accounts in one place appears to point to opportunity in a number of sectors, including among regional and national businesses that serve anywhere from a few thousand to tens of millions of customers. Stratecast has identified a service that functions in exactly that way: doxo.
Table of Contents
1 | LOCAL BUSINESSES (AND NATIONAL BRANDS) NEED BIG DATA IN A BIG WAY - IS DOXO THE ANSWER?
SPIE 2013 #46 - December 20/2013
2. Small Businesses Face Threats, Seek Survival Through Social Marketing
3. A Replicable Model: All Social Accounts in One Place on XeeMe
4. doxo to the Consumer: All Commercial Accounts in One Place on doxo
5. doxo to the Business: End-to-End Consumer Connectivity
6. . . . and Detailed Analytics Highly Relevant to the Business
7. doxo Offers Expanded Customer Interactions with Unique Analytics
8. Big Data at a Small Investment
9. Stratecast - The Last Word
10. About Stratecast
11. About Frost & Sullivan
To order this report: Local Businesses (and National Brands) Need Big Data in a Big Way - Is doxo the Answer?
Contact Clare: [email protected]
Intl: +1 339-368-6001
"We view the cloud not really as a specific technology but as a way of doing business and that way of doing business is transforming the way software, infrastructure and services are being delivered to business," explained Matthew Rosen, CEO and Director at Fusion, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 27, 2016 07:45 AM EDT Reads: 1,562
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Jul. 27, 2016 06:30 AM EDT Reads: 1,811
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Jul. 27, 2016 06:30 AM EDT Reads: 1,457
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Jul. 27, 2016 04:45 AM EDT Reads: 2,262
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 27, 2016 04:30 AM EDT Reads: 1,303
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Jul. 27, 2016 04:30 AM EDT Reads: 2,495
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
Jul. 27, 2016 04:00 AM EDT Reads: 1,562
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
Jul. 27, 2016 03:45 AM EDT Reads: 1,184
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
Jul. 27, 2016 03:30 AM EDT Reads: 965
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Jul. 27, 2016 03:15 AM EDT Reads: 1,766
"This week we're really focusing on scalability, asset preservation and how do you back up to the cloud and in the cloud with object storage, which is really a new way of attacking dealing with your file, your blocked data, where you put it and how you access it," stated Jeff Greenwald, Senior Director of Market Development at HGST, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 27, 2016 02:45 AM EDT Reads: 1,530
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Jul. 27, 2016 02:45 AM EDT Reads: 2,276
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 27, 2016 02:15 AM EDT Reads: 2,599
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 27, 2016 02:15 AM EDT Reads: 1,455
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 27, 2016 02:00 AM EDT Reads: 1,726