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Frost & Sullivan Honours EOH for its Holistic and Customer-centric Approach to Enterprise IT

EOH's success stems from the strength of its cloud service offerings, established expertise in the applications space, and a strategic focus on end-to-end solutions offerings

CAPE TOWN, South Africa, Jan. 15, 2014 /PRNewswire/ -- Based on its recent analysis of the cloud computing market, Frost & Sullivan recognises EOH Cloud Services with the 2013 South African Award for Customer Value Enhancement. EOH's flagship offering in the cloud computing market is a completely scalable, highly elastic and fully managed hybrid cloud solution. This infrastructure as a service (IaaS) solution provides customers with a configurable environment to provision their workloads.

EOH's solution has a built-in self-service portal that allows customers to manage their environment, select their own infrastructure configuration, and choose the platforms and software they would like to run on it. While the managed hosted cloud offering utilises shared resources in the form of a multi-tenant environment, EOH offers managed private cloud options, hosted in its data centre, using either customer-dedicated equipment or customer-owned equipment. Furthermore, the company provides a completely private cloud environment, located on customer premises, using its cloud manager orchestration engine that runs on the customer's equipment.

The EOH Cloud Manager provides a single point of interface and a holistic view of the entire cloud infrastructure. Through this tool, the customer can access a variety of functions ranging from infrastructure provisioning, workflow integration, as well as cost visibility and control.

"One of the most important and unique attributes of the cloud manager is its ability to enable cloud bursting," said Frost & Sullivan's Industry Analyst Ishe Zingoni. "It allows the user to deploy workloads in multiple data centres. For example, customers are able to burst into EOH's managed hosted cloud environment when their on-premise environment is full."

Through EOH's solution, customers can make use of their own infrastructure and simultaneously gain access to an unlimited pool of resources in EOH's cloud environment. This hybrid cloud solution, therefore, offers the price, capacity and provisioning speed of a public cloud, while maintaining the security and governance required for sensitive information.

EOH augments its primary cloud offerings with a rich assortment of complementary services in areas such as security, backup, collaboration, disaster recovery, mobility and virtual desktop. The company has a well-balanced portfolio, comprising of its core cloud hosted offerings and an evolving selection of key offerings that will allow EOH to benefit from key trends such as mobility, remote working and bring-your-own device (BYOD). It is through this forward-looking strategic perspective that EOH has managed to grow its business consistently, and become the best performing ICT company on the JSE in 2013 over the past five years.

EOH also relies on its competitive strength in the applications domain, evidenced by its market-leading position as a partner for software vendors. At present, EOH offers software licences on a flat model, running in its cloud environment. It expects Software as a Service (SaaS) to be one of the most important cloud computing areas in future and hence, will continue to strengthen its capabilities in this area.

"With the trend of outsourcing gaining steam, enterprises are increasingly evaluating third-party services such as cloud computing, hosting and managed services - all key areas of strength for EOH," noted Ishe Zingoni. "Customers are drawn to EOH's ability to fully understand their entire IT environment and needs in a more holistic manner, making it the end-to-end managed hosted cloud provider of choice."

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers and improve their return on investment. The award recognizes the company's focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About EOH

Listed company EOH is the largest enterprise applications provider in South Africa and one of the top three IT service providers.  EOH follows the Consulting, Technology and Outsourcing model to provide high value, end-to-end solutions to its clients in all industry verticals. EOH Cloud Services, a division of EOH, puts customers in control of their cloud experience at any point in their cloud journey.

For more information visit:

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Mia Andric
PR Consultant, EOH Cloud Services
P: +27-82-564-0087
E: [email protected]

Samantha James
Corporate Communications Africa, Frost & Sullivan
P: +27-21-680-3574
E: [email protected] 

SOURCE Frost & Sullivan

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