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Business Strategy: Modernizing the Service Chain with Smart Technology

LONDON, Jan. 15, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Business Strategy: Modernizing the Service Chain with Smart Technology

This IDC Manufacturing Insights report looks at the current level of smart technology investment and highlights specific areas of spending and motivating factors for these investments.

"Tremendous demands are being placed on manufacturers' service organizations to deliver higher profits and innovative service revenue models. However, most companies are not equipped to deliver these and do not realize the organizational transformation and investment required to go from a product-centric to a service-centric organization," says Sheila Brennan, program manager for Smart Services and Aftermarket Strategies at IDC Manufacturing Insights. "Modernizing the service supply chain with smart technology, leveraging corporate IT initiatives -- Big Data/analytics, cloud, mobile, and social -- and strong executive support will be necessary to realize service revenue and profitability goals."


Table of Contents

IDC Manufacturing Insights Opinion

In This Study

Situation Overview

New Demands on the Service Organization

Placing Bets on Smart Service

Smart Service Technology Investment Benefits

The Appeal of Smart Technologies -- Visibility, Efficiency, and Revenue Opportunities

Smart Technology Use Cases in Service

The Approach

Approaching Service Modernization

Leveraging IT Expertise and Investments

Machine to Machine: An Increasingly Important Smart System

A Service-Centric IT Strategy

Examining Smart Technology Investment ROI

Investment Justifications

Future Outlook

The New Rules of Modernized Service

Setting Productivity and Service Revenue Goals

Assessing Needed Skills and Partners

Essential Guidance

Actions to Consider


Vendor and Service Provider

Learn More

Related Research

Study Demographics Detail


Table: Smart Technology Revenue-Generation Applications in After-Sales Service

Table: Smart Technology Use Case Examples

Figure: Smart Technology State of Deployment in Manufacturing

Figure: Percentage of IT Budget Spent on Smart Solutions, 2012

Figure: Top Drivers for Investing in Smart Solutions

Figure: Four Technology Pillars Support Service Productivity

Figure: Machine-to-Machine "Smart System": Component Parts and Life Cycle

Figure: Future Smart Service Investment Areas

Figure: The New Rules of Service Modernization

Figure: Planned Future Use of External Services to Implement Smart Solutions

Read the full report:
Business Strategy: Modernizing the Service Chain with Smart Technology

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
Website: www.reportbuyer.com


SOURCE ReportBuyer

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