|By PR Newswire||
|January 15, 2014 11:12 AM EST||
LONDON, Jan. 15, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:
Business Strategy: Modernizing the Service Chain with Smart Technology
This IDC Manufacturing Insights report looks at the current level of smart technology investment and highlights specific areas of spending and motivating factors for these investments.
"Tremendous demands are being placed on manufacturers' service organizations to deliver higher profits and innovative service revenue models. However, most companies are not equipped to deliver these and do not realize the organizational transformation and investment required to go from a product-centric to a service-centric organization," says Sheila Brennan, program manager for Smart Services and Aftermarket Strategies at IDC Manufacturing Insights. "Modernizing the service supply chain with smart technology, leveraging corporate IT initiatives -- Big Data/analytics, cloud, mobile, and social -- and strong executive support will be necessary to realize service revenue and profitability goals."
Table of Contents
IDC Manufacturing Insights Opinion
In This Study
New Demands on the Service Organization
Placing Bets on Smart Service
Smart Service Technology Investment Benefits
The Appeal of Smart Technologies -- Visibility, Efficiency, and Revenue Opportunities
Smart Technology Use Cases in Service
Approaching Service Modernization
Leveraging IT Expertise and Investments
Machine to Machine: An Increasingly Important Smart System
A Service-Centric IT Strategy
Examining Smart Technology Investment ROI
The New Rules of Modernized Service
Setting Productivity and Service Revenue Goals
Assessing Needed Skills and Partners
Actions to Consider
Vendor and Service Provider
Study Demographics Detail
Table: Smart Technology Revenue-Generation Applications in After-Sales Service
Table: Smart Technology Use Case Examples
Figure: Smart Technology State of Deployment in Manufacturing
Figure: Percentage of IT Budget Spent on Smart Solutions, 2012
Figure: Top Drivers for Investing in Smart Solutions
Figure: Four Technology Pillars Support Service Productivity
Figure: Machine-to-Machine "Smart System": Component Parts and Life Cycle
Figure: Future Smart Service Investment Areas
Figure: The New Rules of Service Modernization
Figure: Planned Future Use of External Services to Implement Smart Solutions
Read the full report:
Business Strategy: Modernizing the Service Chain with Smart Technology
For more information:
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
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