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European Enterprise Services Survey, 2013: Datacenter Outsourcing Strategies

LONDON, Jan. 15, 2014 /PRNewswire/ -- just published a new market research report:

European Enterprise Services Survey, 2013: Datacenter Outsourcing Strategies

This IDC study is based on 796 interviews with European companies from seven countries/regions in Western Europe across six industries and four company size groups. IDC's annual European Enterprise Service Survey shows that European companies remain keen on outsourcing. More than half have already outsourced all or parts of their datacenter management, and a large share plan to outsource more. Also, organizations not yet outsourcing the datacenter see a third considering doing so.

"There are a lot of opportunities for outsourcing providers," said Mette Ahorlu, research director, IDC European Services. "But competition is increasing as there are big changes in the market. More cost-efficient technologies and low-cost resources create expectations of both innovation and cost reduction. Loyalty among customers is going down, we see vendor switch rates increasing, and we recommend that vendors provide good quality of service as well as engage in conversations about innovation with their clients to ensure their renewals."

Table of Contents

IDC Opinion

In This Study


Situation Overview

Datacenter Outsourcing: Current State of Play in Europe

Outsourcing Status of Organizations Intending to Outsource Their Datacenters

Cloud-Related Outsourcing Expenditure

Performance Ratings for IT Outsourcing Contracts

Reason for Changing Outsourcing Partners

Trends by Country

Future Outlook

Essential Guidance

Advice for IS Outsourcing Buyers

Advice for Vendors

Learn More


Sample Details

Related Research


Table: Cloud-Related Outsourcing Expenditure, 2013 (%)

Table: Cloud-Related Outsourcing Expenditure, 2018 (%)

Table: Performance Rating for Datacenter Outsourcing Contracts: Exceeding Expectations or Outstanding (%)

Table: Top Ranked Reason/Motivation for Switching Outsourcing Vendor

Figure: Approach to Managing the Datacenter Environment

Figure: Outsourcing Status and Plans in Organizations Currently Outsourcing Datacenter

Figure: Outsourcing Status of Organizations Intending to Outsource Datacenter for the First Time

Figure: Outsourcing Status of Organizations Currently Outsourcing Datacenter and Planning to Outsource More

Figure: Performance Rating for Datacenter Outsourcing Contracts

Figure: Motivation for Switching Application Outsourcing Vendor

Figure: Survey Sample by Country, 2013

Figure: Survey Sample by Organization Size, 2012

Figure: Survey Sample by Industry, 2013

Read the full report:
European Enterprise Services Survey, 2013: Datacenter Outsourcing Strategies

For more information:
Sarah Smith
Research Advisor at
Email: [email protected]  
Tel: +44 208 816 85 48

SOURCE ReportBuyer

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