|By PR Newswire||
|January 15, 2014 11:14 AM EST||
LONDON, Jan. 15, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:
This IDC study is based on 796 interviews with European companies from seven countries/regions in Western Europe across six industries and four company size groups. IDC's annual European Enterprise Service Survey shows that European companies remain keen on outsourcing. More than half have already outsourced all or parts of their datacenter management, and a large share plan to outsource more. Also, organizations not yet outsourcing the datacenter see a third considering doing so.
"There are a lot of opportunities for outsourcing providers," said Mette Ahorlu, research director, IDC European Services. "But competition is increasing as there are big changes in the market. More cost-efficient technologies and low-cost resources create expectations of both innovation and cost reduction. Loyalty among customers is going down, we see vendor switch rates increasing, and we recommend that vendors provide good quality of service as well as engage in conversations about innovation with their clients to ensure their renewals."
Table of Contents
In This Study
Datacenter Outsourcing: Current State of Play in Europe
Outsourcing Status of Organizations Intending to Outsource Their Datacenters
Cloud-Related Outsourcing Expenditure
Performance Ratings for IT Outsourcing Contracts
Reason for Changing Outsourcing Partners
Trends by Country
Advice for IS Outsourcing Buyers
Advice for Vendors
Table: Cloud-Related Outsourcing Expenditure, 2013 (%)
Table: Cloud-Related Outsourcing Expenditure, 2018 (%)
Table: Performance Rating for Datacenter Outsourcing Contracts: Exceeding Expectations or Outstanding (%)
Table: Top Ranked Reason/Motivation for Switching Outsourcing Vendor
Figure: Approach to Managing the Datacenter Environment
Figure: Outsourcing Status and Plans in Organizations Currently Outsourcing Datacenter
Figure: Outsourcing Status of Organizations Intending to Outsource Datacenter for the First Time
Figure: Outsourcing Status of Organizations Currently Outsourcing Datacenter and Planning to Outsource More
Figure: Performance Rating for Datacenter Outsourcing Contracts
Figure: Motivation for Switching Application Outsourcing Vendor
Figure: Survey Sample by Country, 2013
Figure: Survey Sample by Organization Size, 2012
Figure: Survey Sample by Industry, 2013
Read the full report:
European Enterprise Services Survey, 2013: Datacenter Outsourcing Strategies
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