Welcome!

News Feed Item

Concilium Technologies' Focus on Quality Services Earns Accolades from Frost & Sullivan

The company employs knowledgeable personnel that understand customers' requirements and deliver solutions that meet their needs

CENTURION,  South Africa, Jan. 20, 2014 /PRNewswire/ -- Based on its recent research on the electronic test equipment market, Frost & Sullivan presents Concilium Technologies with the 2013 African Frost & Sullivan Award for Customer Service Leadership. The company's sales team is entirely staffed by graduates who have a deep understanding of the technical requirements of test and measurement applications. These capable salespersons then use their expertise to provide customers with solutions that clearly match their requirements.

In addition to distributing electronic test equipment, Concilium Technologies also provides partner accredited calibration and repair services. It has a calibration laboratory and repair facility in Africa that offers a complete range of services, virtually eliminating the need to send the equipment overseas for repair or calibration and, thereby, reducing downtime. The company also trains customers to maximise the ROI on their measurement products since some customers face challenges in working with technologically-advanced products.

Concilium Technologies is the official channel partner and service provider for *Agilent Technologies and JDSU in Sub-Saharan Africa, and services all of the products of Agilent Technologies and JDSU sold in Africa. Frost & Sullivan points out that the quality of service and skills of Concilium Technologies' employees are at par with those of Agilent Technologies'. The strong local presence of Concilium Technologies, resulting from its high level of quality service, has been one of the key reasons for Agilent's leadership position in the electronic test equipment market in Africa.

"One of the stand-out features of Concilium Technologies' service is that it only takes a few weeks to meet the most demanding requirements of customers; its response and delivery time is shorter than its competitors'," said Frost & Sullivan Research Analyst Janani Balasundar. "Best practices adopted by the company include follow-up calls to update customers on the time it will take to provide them with the test solutions."

Apart from the high level of service quality, customers also prefer Concilium Technologies due to the strong reputation for reliability and solidity it has built over the years. The company has a high rate of repeat business, as it offers solutions that match customer requirements and provides a high return on investment (ROI).

The company also has robust business plans based on quality product offerings. For example, as the education market is a strong vertical for electronic test equipment, the company engages with African universities in countries such as South Africa, Nigeria and Kenya to provide them with the technologically-advanced test equipment used in the top universities all over the world. It has special programs through which the equipment is provided at a discount for students.

The company not only offers a broad range of solutions in different verticals, such as test and measurement, telecommunications, and broadcasting, but also provides both products and services, acting as a one-stop shop for customers. Concilium Technologies also conducts technical seminars on a regular basis, aimed at educating customers rather than product promotion.

"Importantly, Concilium Technologies' cost of service is reasonable, considering the level of service that it offers," noted Janani. "African customers are highly price-sensitive, but they understand the value of the company's service and its ability to meet their requirements."

Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

* On Sept. 19, 2013, Agilent announced plans to separate into two publicly traded companies through a tax-free spinoff of its electronic measurement business. The new company is named Keysight Technologies, Inc. The separation is expected to be completed in early November 2014. Keysight will concentrate solely on the electronic measurement industry, focusing on its test and measurement customers. The business, currently a part of Agilent, is the world leader in test and measurement, holding the No. 1 position in its industry segments of wireless data ecosystem; aerospace and defense; and industrial, computers and semiconductors. The new company will include the entire portfolio of Agilent electronic measurement products and the largest sales and support team in the test and measurement industry.

About Concilium Technologies

Concilium Technologies (Pty) Ltd, established in 1999, is a BBBEE level 3 South African Company. The company is a stable and trusted solution provider specializing in Test & Measurement, Broadcasting and Telecommunications solutions. Concilium provides a complete product experience through the winning combination of an extensive range of solutions from leading suppliers and an ability to deliver effective local value added services around them, with the belief that it's the people that deliver the difference.

Concilium services the sub Saharan African region from its offices in Centurion, South Africa and is a certified ISO 9001:2008 facility with an ISO/IEC 17025 accredited electronic repair and calibration facility.

For further information, please visit our website at www.concilium.co.za , email us at [email protected] or call +27 12 678 9200.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:        Gain access to visionary innovation

Contact:
Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.