Welcome!

News Feed Item

Concilium Technologies' Focus on Quality Services Earns Accolades from Frost & Sullivan

The company employs knowledgeable personnel that understand customers' requirements and deliver solutions that meet their needs

CENTURION,  South Africa, Jan. 20, 2014 /PRNewswire/ -- Based on its recent research on the electronic test equipment market, Frost & Sullivan presents Concilium Technologies with the 2013 African Frost & Sullivan Award for Customer Service Leadership. The company's sales team is entirely staffed by graduates who have a deep understanding of the technical requirements of test and measurement applications. These capable salespersons then use their expertise to provide customers with solutions that clearly match their requirements.

In addition to distributing electronic test equipment, Concilium Technologies also provides partner accredited calibration and repair services. It has a calibration laboratory and repair facility in Africa that offers a complete range of services, virtually eliminating the need to send the equipment overseas for repair or calibration and, thereby, reducing downtime. The company also trains customers to maximise the ROI on their measurement products since some customers face challenges in working with technologically-advanced products.

Concilium Technologies is the official channel partner and service provider for *Agilent Technologies and JDSU in Sub-Saharan Africa, and services all of the products of Agilent Technologies and JDSU sold in Africa. Frost & Sullivan points out that the quality of service and skills of Concilium Technologies' employees are at par with those of Agilent Technologies'. The strong local presence of Concilium Technologies, resulting from its high level of quality service, has been one of the key reasons for Agilent's leadership position in the electronic test equipment market in Africa.

"One of the stand-out features of Concilium Technologies' service is that it only takes a few weeks to meet the most demanding requirements of customers; its response and delivery time is shorter than its competitors'," said Frost & Sullivan Research Analyst Janani Balasundar. "Best practices adopted by the company include follow-up calls to update customers on the time it will take to provide them with the test solutions."

Apart from the high level of service quality, customers also prefer Concilium Technologies due to the strong reputation for reliability and solidity it has built over the years. The company has a high rate of repeat business, as it offers solutions that match customer requirements and provides a high return on investment (ROI).

The company also has robust business plans based on quality product offerings. For example, as the education market is a strong vertical for electronic test equipment, the company engages with African universities in countries such as South Africa, Nigeria and Kenya to provide them with the technologically-advanced test equipment used in the top universities all over the world. It has special programs through which the equipment is provided at a discount for students.

The company not only offers a broad range of solutions in different verticals, such as test and measurement, telecommunications, and broadcasting, but also provides both products and services, acting as a one-stop shop for customers. Concilium Technologies also conducts technical seminars on a regular basis, aimed at educating customers rather than product promotion.

"Importantly, Concilium Technologies' cost of service is reasonable, considering the level of service that it offers," noted Janani. "African customers are highly price-sensitive, but they understand the value of the company's service and its ability to meet their requirements."

Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

* On Sept. 19, 2013, Agilent announced plans to separate into two publicly traded companies through a tax-free spinoff of its electronic measurement business. The new company is named Keysight Technologies, Inc. The separation is expected to be completed in early November 2014. Keysight will concentrate solely on the electronic measurement industry, focusing on its test and measurement customers. The business, currently a part of Agilent, is the world leader in test and measurement, holding the No. 1 position in its industry segments of wireless data ecosystem; aerospace and defense; and industrial, computers and semiconductors. The new company will include the entire portfolio of Agilent electronic measurement products and the largest sales and support team in the test and measurement industry.

About Concilium Technologies

Concilium Technologies (Pty) Ltd, established in 1999, is a BBBEE level 3 South African Company. The company is a stable and trusted solution provider specializing in Test & Measurement, Broadcasting and Telecommunications solutions. Concilium provides a complete product experience through the winning combination of an extensive range of solutions from leading suppliers and an ability to deliver effective local value added services around them, with the belief that it's the people that deliver the difference.

Concilium services the sub Saharan African region from its offices in Centurion, South Africa and is a certified ISO 9001:2008 facility with an ISO/IEC 17025 accredited electronic repair and calibration facility.

For further information, please visit our website at www.concilium.co.za , email us at [email protected] or call +27 12 678 9200.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:        Gain access to visionary innovation

Contact:
Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, drew together recent research and lessons learned from emerging and established compa...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU's GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes. In...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
"Coalfire is a cyber-risk, security and compliance assessment and advisory services firm. We do a lot of work with the cloud service provider community," explained Ryan McGowan, Vice President, Sales (West) at Coalfire Systems, Inc., in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...