Welcome!

News Feed Item

Six Seconds Publishes New Research Findings from Multi-Year Study at FedEx That Links Emotional Intelligence to Increased Performance and Quality of Life

SAN FRANCISCO, Jan. 20, 2014 /PRNewswire/ -- In a multi-year case study at FedEx Express for managers developing emotional intelligence, 72% of the program participants also made very large increases in decision making; 60% in Quality of Life, and 58% show major improvements in Influence. The "Emotional Intelligence for People-First Leadership" paper was published by Six Seconds, The Emotional Intelligence Network.

(Photo: http://photos.prnewswire.com/prnh/20140120/PH49015-a )
(Photo: http://photos.prnewswire.com/prnh/20140120/PH49015-b )

Key findings from the study include:

  • Over 59% of the variation in performance outcomes (influence, decision-making, quality of life) are predicted by increasing emotional intelligence.
  • Through a blended training and coaching methodology, 44% of the participants made major increases in emotional intelligence (10-50% improvements).
  • During the six-month process, new managers made major improvements on their influence, quality of life, and decision making.

In a business environment where increased efficiency is essential to economic performance, equipping managers with skills for people-management is prudent.  Jimmy Daniel, coauthor of the study, explains:  "Leadership is an influence process, and it's all about people.  If you have the emotional intelligence skills, you make the right decisions more quickly and then you get your people on board more quickly.  This results in massive improvements in efficiency."

According to the paper, emotional intelligence refers to a set of skills for understanding and using feelings effectively.  The paper describes a process of increasing self-awareness, self-management, and self-direction.  These learnable skills appear to make managers more capable of building a workplace climate, or environment, where employees are effective.  The case for emotional intelligence, according to the paper:

"The company sees that the people-side of leadership has grown more complex, and looking to the future, is committed to developing leadership capabilities to manage the changing workforce.  The goal is leaders who are better at influence, make decisions that are both quick and accurate, and are able to build a culture where people feel the dedication and drive for exceptional performance in a way that's sustainable and creates real value for all stakeholders."

As the paper concludes:

"Emotions drive people, people drive performance.

This simple formula makes sense at FedEx where there is a very strong recognition that productivity is created by people – and leaders need the skills to understand what makes people really work: Emotional intelligence."

The study was conducted by The Center For Innovative Management, a think-tank researching and sharing best-practices for the people-side of performance.  The research appeared this week on Six Seconds, The Emotional Intelligence Network: http://www.6seconds.org/?p=11162. Six Seconds is a global network supporting people to create positive change by developing emotional intelligence.

The study uses the Six Seconds Emotional Intelligence Assessment, or "SEI," a best-in-class, validated test linking emotional intelligence to performance. The tool is unusual because it provides a process framework for using emotional intelligence capabilities; it's not merely diagnostic.

The organization's vision is that by 2039, a billion people will be practicing the skills of emotional intelligence. As shown in this paper, when people practice those skills, their lives are more successful, healthier, and they make better decisions.

Six Seconds is a global not-for-profit. It is one of the first, and the largest organization dedicated to emotional intelligence. Members include authors, scientists, coaches, trainers and educators in nearly 100 countries. For information, see www.6seconds.org.

Contact: Joshua Freedman, Email, +1 831 763 1800

Read more news from Six Seconds.

SOURCE Six Seconds

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera M...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, e...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Whether they’re located in a public, private, or hybrid cloud environment, cloud technologies are constantly evolving. While the innovation is exciting, the end mission of delivering business value and rapidly producing incremental product features is paramount. In his session at @DevOpsSummit at 19th Cloud Expo, Kiran Chitturi, CTO Architect at Sungard AS, will discuss DevOps culture, its evolution of frameworks and technologies, and how it is achieving maturity. He will also cover various st...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.