Click here to close now.


News Feed Item

Six Seconds Publishes New Research Findings from Multi-Year Study at FedEx That Links Emotional Intelligence to Increased Performance and Quality of Life

SAN FRANCISCO, Jan. 20, 2014 /PRNewswire/ -- In a multi-year case study at FedEx Express for managers developing emotional intelligence, 72% of the program participants also made very large increases in decision making; 60% in Quality of Life, and 58% show major improvements in Influence. The "Emotional Intelligence for People-First Leadership" paper was published by Six Seconds, The Emotional Intelligence Network.

(Photo: )
(Photo: )

Key findings from the study include:

  • Over 59% of the variation in performance outcomes (influence, decision-making, quality of life) are predicted by increasing emotional intelligence.
  • Through a blended training and coaching methodology, 44% of the participants made major increases in emotional intelligence (10-50% improvements).
  • During the six-month process, new managers made major improvements on their influence, quality of life, and decision making.

In a business environment where increased efficiency is essential to economic performance, equipping managers with skills for people-management is prudent.  Jimmy Daniel, coauthor of the study, explains:  "Leadership is an influence process, and it's all about people.  If you have the emotional intelligence skills, you make the right decisions more quickly and then you get your people on board more quickly.  This results in massive improvements in efficiency."

According to the paper, emotional intelligence refers to a set of skills for understanding and using feelings effectively.  The paper describes a process of increasing self-awareness, self-management, and self-direction.  These learnable skills appear to make managers more capable of building a workplace climate, or environment, where employees are effective.  The case for emotional intelligence, according to the paper:

"The company sees that the people-side of leadership has grown more complex, and looking to the future, is committed to developing leadership capabilities to manage the changing workforce.  The goal is leaders who are better at influence, make decisions that are both quick and accurate, and are able to build a culture where people feel the dedication and drive for exceptional performance in a way that's sustainable and creates real value for all stakeholders."

As the paper concludes:

"Emotions drive people, people drive performance.

This simple formula makes sense at FedEx where there is a very strong recognition that productivity is created by people – and leaders need the skills to understand what makes people really work: Emotional intelligence."

The study was conducted by The Center For Innovative Management, a think-tank researching and sharing best-practices for the people-side of performance.  The research appeared this week on Six Seconds, The Emotional Intelligence Network: Six Seconds is a global network supporting people to create positive change by developing emotional intelligence.

The study uses the Six Seconds Emotional Intelligence Assessment, or "SEI," a best-in-class, validated test linking emotional intelligence to performance. The tool is unusual because it provides a process framework for using emotional intelligence capabilities; it's not merely diagnostic.

The organization's vision is that by 2039, a billion people will be practicing the skills of emotional intelligence. As shown in this paper, when people practice those skills, their lives are more successful, healthier, and they make better decisions.

Six Seconds is a global not-for-profit. It is one of the first, and the largest organization dedicated to emotional intelligence. Members include authors, scientists, coaches, trainers and educators in nearly 100 countries. For information, see

Contact: Joshua Freedman, Email, +1 831 763 1800

Read more news from Six Seconds.

SOURCE Six Seconds

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Ben Perlmutter, a Sales Engineer with IBM Cloudant, demonstrated techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user e...
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at, explored the value of Kibana 4 for log analysis and provided a hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He examined three use cases: IT operations, business intelligence, and security and compliance. Asaf Yigal is co-founder and VP of Product at log analytics software company In the past, he was co-founder of social-trading platform Currensee, which...
Container technology is shaping the future of DevOps and it’s also changing the way organizations think about application development. With the rise of mobile applications in the enterprise, businesses are abandoning year-long development cycles and embracing technologies that enable rapid development and continuous deployment of apps. In his session at DevOps Summit, Kurt Collins, Developer Evangelist at, examined how Docker has evolved into a highly effective tool for application del...
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, presented how organizations can use eFolder Cloudfinder to automate backups of cloud application data. He also demonstrated how easy it is to search and restore cloud application data using Cloudfinder.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Y...
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
As organizations shift towards IT-as-a-service models, the need for managing & protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection & E-Discovery of your data - whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving t...
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content. Join @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 7-9, 2016 in New York City, for three days of intense 'Internet of Things' discussion and focus, including Big Data's indespensable role in IoT, Smart Grids and Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) IoT's use in Vertical Markets.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...