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Sertifi for Salesforce Allows delivery.com to Close Deals within 28 Minutes

delivery.com sought an easier way for merchants to join its ordering system that reaches nearly a million customers daily. The previous onboarding process was slow and labor-intensive, involving merchants physically signing applications in order to sign up. Upon receiving signed agreements, sales reps scanned the agreement and then manually uploaded it into Salesforce.

Our sales team is focused more on merchant service rather than start-up paperwork now, helping us close more sales,” said Mike Davis, Vice President of Sales, delivery.com. “It only takes 28 minutes on average to get an agreement signed now, which frees up 240 person-hours each month -- gaining us an extra 30 days of productivity for the business by simply streamlining paperwork.”

delivery.com also needed a mobile solution that integrates flawlessly into Salesforce so outside reps could capture in-person signatures on tablets and store signed agreements automatically.

delivery.com originally implemented another eSignature solution for client applications, which had multiple small set-up and integration fees that added up to larger monthly bills. These costly bills inspired delivery.com to seek out an eSignature solution with a simplified fee structure that eliminated piecemeal charges.

delivery.com switched to Sertifi for Salesforce for the following reasons:

  • Flexible and customizable Salesforce integration
  • Hands-on approach of personalizing the solution to fit business needs
  • No integration or support fees saving thousands of dollars
  • Inside reps can send, sign and track client applications directly within Salesforce
  • Outside reps can use a custom built wizard using Visualforce Pages to collect and store merchant signatures and data within Salesforce

With Sertifi for Salesforce, delivery.com gets agreements signed and stored faster at a lower cost.

The new signing process exemplifies the ease of doing business with delivery.com. Sales reps no longer deal with printing, scanning, and faxing. For merchant partners, the convenient onboarding process fits into their busy day. They can quickly sign up on a rep’s tablet and start growing their business right away!

About delivery.com

delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, grocers, wine and spirits shops, and other stores, now including laundry, dry cleaning and tailoring providers via laundry.delivery.com. For more information, visit www.delivery.com.


Call 866.983.8877 or email [email protected] for more information. Sertifi offers a 30-day trial of its stand-alone Web Portal and Sertifi for Salesforce.

About Sertifi

Sertifi provides Closing Automation Solutions that help organizations close deals faster. Sertifi enables sales teams to quickly reach agreements, execute the deals with eSignatures and collect payments.

Customers can access Sertifi through its leading eSignature API, Salesforce and Microsoft Dynamics CRM integrations, and Web Portal. Leading organizations including Pitney Bowes, CareerBuilder, U.S. Air Force, and Cricket Communications trust Sertifi.

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