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LiveVox CMO to Address Regulatory Developments at DBA 2014

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that Chief Marketing Officer, John McNamara, will be joining legal experts on two separate panels covering the latest on the TCPA and CFPB at the 17th Annual Debt Buyer’s Association (DBA) Conference next month in Las Vegas, NV.

On the event McNamara says, “I am honored to once again be part of an effective forum for idea sharing. I have witnessed such a wide range of responses to the TCPA and CFPB this past year that it is clear businesses are still seeking ways to balance minimized risk exposure and competitive operations. I hope to help the market realize these are not mutually exclusive ambitions.”

John McNamara is a 30 year veteran of the contact center BPO industry. Frequent speaker and winner of the Kurt Swersky award for leadership, McNamara currently leads LiveVox, Inc. in the development of compliance - focused products. Recent features include efficiency improving cell-phone specific dialing configurations, simplified speech analytics adoption, and rapid third party CRM integrations.

McNamara adds, “Cloud is resetting the bar on what is possible, especially around rapid feature deployment to address changing compliance needs. The ability to virtualize agent queues over wide geographies gives compliance managers complete visibility to monitor and police operations. At the same time this also enables operations to leverage global skills-based routing to ensure the best consumer-agent interactions.”

To learn about LiveVox’s latest TCPA focused tools, visit booth 22 at the 17th Annual DBA Conference or join the sessions below.

 

What:

 

Vicarious Liability: Are Attorneys Finally Leading When Dancing the Client Two Step with Plaintiff’s Bar?

Who:

• June Coleman – Moskovitz Tiedemann & Girard

• Keith Wier – Bush & Ramirez, P.L.L.C.

• John McNamara – LiveVox, Inc.

When:

1:00 PM PT, Wednesday, February 5th
 

What:

 

The Best Defense is a Good Offense: Practical Advice & Latest Developments on the TCPA, and How to Avoid Becoming a Defendant

Who:

• David J. Kaminski, Esq. – CARLSON & MESSER LLP

• John Bedard – Bedard Law Group

• John McNamara - LiveVox, Inc.

When:

11:00 AM PT, Friday, February 7th
 

About LiveVox, Inc.

LiveVox is the leading provider of cloud contact center solutions for enterprise operations. The patented, Verizon PCI-certified Cloud platform integrates real-time scalable applications such as ACD/PBX, predictive dialer, IVR, call recording, business analytics and compliance suite. Leveraging Cloud- Switching, LiveVox enables capabilities like Virtual Agent Queues, global multi-site sub-second warm transfers and Centralized Call Recording. For more information, visit http://www.livevox.com

About DBA

DBA International is a non-profit trade association and the voice of the debt buying industry. DBA members work in a variety of financial services fields, and includes debt buyers, debt sellers, collection agencies and attorneys, and industry-related service providers. A source of experienced, knowledgeable and ethical debt buyers and other industry participants, DBA sets business conduct standards for the industry by requiring all members to accept and abide by a strict Code of Ethics.

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