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thoughtonomy Leverages the Power of Robotic Automation to Transform Support Processes

Seeking to improve millions of manual processes for service and support organizations across the globe, thoughtonomy has launched a new technology platform which deploys software robots to serve as virtual workers in delivering end-to-end automation of manual support processes. Building on decades of experience in service operations, enterprise software and automation—and by customizing and enhancing the powerful and proven Blue Prism Robotic Automation Software—thoughtonomy’s automation engine offers complete process automation across disparate systems, interfaces, applications and support tools for managed service providers, telecom providers and enterprise IT services organizations.

“Our mission is to make automation simple, cost effective and expedient,” said Terry Walby, thoughtonomy Chief Executive. “After working with service organizations for many years, we appreciate the challenges of delivering cost efficiencies, industrialization and service innovation; and understand the significant potential of automation to deliver improvements in activities currently performed by skilled staff. By building a platform powered by Blue Prism’s robotic automation engine, we offer service and support organizations a flexible technology solution that mirrors manual processes, leverages existing investments, and delivers unprecedented control, speed and accuracy—all at a fraction of the cost.”

Service and support organizations are recognizing the limitations of labor arbitrage and increasingly are exploring the power of automation to deliver cost efficiencies, service improvement and an enhanced customer experience. However, previous automation approaches have largely failed to deliver. By developing a highly flexible technology that can deliver these benefits cost effectively and without requiring process redesign, complex implementation programs, or changes to existing tools and systems, the thoughtonomy solution offers significant value to both end users and service providers.

Already, corporate and public sector enterprise clients have experienced the game-changing results of thoughtonomy’s unique offering. Scott Haddow, CEO of IT provider Trustmarque states, “We are constantly challenging the status quo in our pursuit of new, alternative methods of delivering IT services that help customers make better use of assets and resources. thoughtonomy’s automation technology has the potential to further enhance our service offering. Our collective future certainly looks promising.”

“Robotic automation presents an enormous opportunity to transform the way organizations and industries manage manual administrative business process,” states Alastair Bathgate, Blue Prism CEO. “Creating a virtual workforce, software robots allow service providers to streamline operations, reduce costs and most importantly redeploy valuable human talent onto more strategic projects. thoughtonomy has identified a significant need among service organizations which is not being satisfied by traditional automation solutions. Their keen insight into the unique processes and challenges in service and support organizations coupled with the Blue Prism robotic automation software creates a compelling new alternative for providers globally.”

About thoughtonomy

thoughtonomy offer a groundbreaking new approach to automation in service operations. Rather than tools replacement or simple task or functional automation, thoughtonomy's technology deploys a virtual workforce to automate processes and workloads across service and support operations. Trained to replace the activities and interactions of human operatives, "software robots" take on key functions which would otherwise require manual human intervention, linking systems, data and complex process workflow. Operating at machine speed, 24 hours a day, the virtual workforce is error free, reliable and scalable. The technology is available as an on-premise licensed platform, or delivered as Software as a Service (SaaS).

About Blue Prism

Formed by process automation experts, with offices in London, Manchester and Miami, Blue Prism has pioneered the development of robotic automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available at

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