Welcome!

News Feed Item

thoughtonomy Leverages the Power of Robotic Automation to Transform Support Processes

Seeking to improve millions of manual processes for service and support organizations across the globe, thoughtonomy has launched a new technology platform which deploys software robots to serve as virtual workers in delivering end-to-end automation of manual support processes. Building on decades of experience in service operations, enterprise software and automation—and by customizing and enhancing the powerful and proven Blue Prism Robotic Automation Software—thoughtonomy’s automation engine offers complete process automation across disparate systems, interfaces, applications and support tools for managed service providers, telecom providers and enterprise IT services organizations.

“Our mission is to make automation simple, cost effective and expedient,” said Terry Walby, thoughtonomy Chief Executive. “After working with service organizations for many years, we appreciate the challenges of delivering cost efficiencies, industrialization and service innovation; and understand the significant potential of automation to deliver improvements in activities currently performed by skilled staff. By building a platform powered by Blue Prism’s robotic automation engine, we offer service and support organizations a flexible technology solution that mirrors manual processes, leverages existing investments, and delivers unprecedented control, speed and accuracy—all at a fraction of the cost.”

Service and support organizations are recognizing the limitations of labor arbitrage and increasingly are exploring the power of automation to deliver cost efficiencies, service improvement and an enhanced customer experience. However, previous automation approaches have largely failed to deliver. By developing a highly flexible technology that can deliver these benefits cost effectively and without requiring process redesign, complex implementation programs, or changes to existing tools and systems, the thoughtonomy solution offers significant value to both end users and service providers.

Already, corporate and public sector enterprise clients have experienced the game-changing results of thoughtonomy’s unique offering. Scott Haddow, CEO of IT provider Trustmarque states, “We are constantly challenging the status quo in our pursuit of new, alternative methods of delivering IT services that help customers make better use of assets and resources. thoughtonomy’s automation technology has the potential to further enhance our service offering. Our collective future certainly looks promising.”

“Robotic automation presents an enormous opportunity to transform the way organizations and industries manage manual administrative business process,” states Alastair Bathgate, Blue Prism CEO. “Creating a virtual workforce, software robots allow service providers to streamline operations, reduce costs and most importantly redeploy valuable human talent onto more strategic projects. thoughtonomy has identified a significant need among service organizations which is not being satisfied by traditional automation solutions. Their keen insight into the unique processes and challenges in service and support organizations coupled with the Blue Prism robotic automation software creates a compelling new alternative for providers globally.”

About thoughtonomy

thoughtonomy offer a groundbreaking new approach to automation in service operations. Rather than tools replacement or simple task or functional automation, thoughtonomy's technology deploys a virtual workforce to automate processes and workloads across service and support operations. Trained to replace the activities and interactions of human operatives, "software robots" take on key functions which would otherwise require manual human intervention, linking systems, data and complex process workflow. Operating at machine speed, 24 hours a day, the virtual workforce is error free, reliable and scalable. The technology is available as an on-premise licensed platform, or delivered as Software as a Service (SaaS).

About Blue Prism

Formed by process automation experts, with offices in London, Manchester and Miami, Blue Prism has pioneered the development of robotic automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available at http://www.blueprism.com/

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Cloud applications are seeing a deluge of requests to support the exploding advanced analytics market. “Open analytics” is the emerging strategy to deliver that data through an open data access layer, in the cloud, to be directly consumed by external analytics tools and popular programming languages. An increasing number of data engineers and data scientists use a variety of platforms and advanced analytics languages such as SAS, R, Python and Java, as well as frameworks such as Hadoop and Spark...
The now mainstream platform changes stemming from the first Internet boom brought many changes but didn’t really change the basic relationship between servers and the applications running on them. In fact, that was sort of the point. In his session at 18th Cloud Expo, Gordon Haff, senior cloud strategy marketing and evangelism manager at Red Hat, will discuss how today’s workloads require a new model and a new platform for development and execution. The platform must handle a wide range of rec...
The technologies behind big data and cloud computing are converging quickly, offering businesses new capabilities for fast, easy, wide-ranging access to data. However, to capitalize on the cost-efficiencies and time-to-value opportunities of analytics in the cloud, big data and cloud technologies must be integrated and managed properly. Pythian's Director of Big Data and Data Science, Danil Zburivsky will explore: The main technology components and best practices being deployed to take advantage...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of ...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
Enterprises are universally struggling to understand where the new tools and methodologies of DevOps fit into their organizations, and are universally making the same mistakes. These mistakes are not unavoidable, and in fact, avoiding them gifts an organization with sustained competitive advantage, just like it did for Japanese Manufacturing Post WWII.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
DevOps with IBMz? You heard right. Maybe you're wondering what a developer can do to speed up the entire development cycle--coding, testing, source code management, and deployment-? In this session you will learn about how to integrate z application assets into a DevOps pipeline using familiar tools like Jenkins and UrbanCode Deploy, plus z/OSMF workflows, all of which can increase deployment speeds while simultaneously improving reliability. You will also learn how to provision mainframe syste...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...