Welcome!

News Feed Item

thoughtonomy Leverages the Power of Robotic Automation to Transform Support Processes

Seeking to improve millions of manual processes for service and support organizations across the globe, thoughtonomy has launched a new technology platform which deploys software robots to serve as virtual workers in delivering end-to-end automation of manual support processes. Building on decades of experience in service operations, enterprise software and automation—and by customizing and enhancing the powerful and proven Blue Prism Robotic Automation Software—thoughtonomy’s automation engine offers complete process automation across disparate systems, interfaces, applications and support tools for managed service providers, telecom providers and enterprise IT services organizations.

“Our mission is to make automation simple, cost effective and expedient,” said Terry Walby, thoughtonomy Chief Executive. “After working with service organizations for many years, we appreciate the challenges of delivering cost efficiencies, industrialization and service innovation; and understand the significant potential of automation to deliver improvements in activities currently performed by skilled staff. By building a platform powered by Blue Prism’s robotic automation engine, we offer service and support organizations a flexible technology solution that mirrors manual processes, leverages existing investments, and delivers unprecedented control, speed and accuracy—all at a fraction of the cost.”

Service and support organizations are recognizing the limitations of labor arbitrage and increasingly are exploring the power of automation to deliver cost efficiencies, service improvement and an enhanced customer experience. However, previous automation approaches have largely failed to deliver. By developing a highly flexible technology that can deliver these benefits cost effectively and without requiring process redesign, complex implementation programs, or changes to existing tools and systems, the thoughtonomy solution offers significant value to both end users and service providers.

Already, corporate and public sector enterprise clients have experienced the game-changing results of thoughtonomy’s unique offering. Scott Haddow, CEO of IT provider Trustmarque states, “We are constantly challenging the status quo in our pursuit of new, alternative methods of delivering IT services that help customers make better use of assets and resources. thoughtonomy’s automation technology has the potential to further enhance our service offering. Our collective future certainly looks promising.”

“Robotic automation presents an enormous opportunity to transform the way organizations and industries manage manual administrative business process,” states Alastair Bathgate, Blue Prism CEO. “Creating a virtual workforce, software robots allow service providers to streamline operations, reduce costs and most importantly redeploy valuable human talent onto more strategic projects. thoughtonomy has identified a significant need among service organizations which is not being satisfied by traditional automation solutions. Their keen insight into the unique processes and challenges in service and support organizations coupled with the Blue Prism robotic automation software creates a compelling new alternative for providers globally.”

About thoughtonomy

thoughtonomy offer a groundbreaking new approach to automation in service operations. Rather than tools replacement or simple task or functional automation, thoughtonomy's technology deploys a virtual workforce to automate processes and workloads across service and support operations. Trained to replace the activities and interactions of human operatives, "software robots" take on key functions which would otherwise require manual human intervention, linking systems, data and complex process workflow. Operating at machine speed, 24 hours a day, the virtual workforce is error free, reliable and scalable. The technology is available as an on-premise licensed platform, or delivered as Software as a Service (SaaS).

About Blue Prism

Formed by process automation experts, with offices in London, Manchester and Miami, Blue Prism has pioneered the development of robotic automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available at http://www.blueprism.com/

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, explained how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
“Being the one true cloud-agnostic and storage-agnostic software solution, more and more customers are coming to Commvault and saying ' What do you recommend? What's your best practice for implementing cloud?” explained Randy De Meno, Chief Technologist at Commvault, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.