Welcome!

News Feed Item

thoughtonomy Leverages the Power of Robotic Automation to Transform Support Processes

Seeking to improve millions of manual processes for service and support organizations across the globe, thoughtonomy has launched a new technology platform which deploys software robots to serve as virtual workers in delivering end-to-end automation of manual support processes. Building on decades of experience in service operations, enterprise software and automation—and by customizing and enhancing the powerful and proven Blue Prism Robotic Automation Software—thoughtonomy’s automation engine offers complete process automation across disparate systems, interfaces, applications and support tools for managed service providers, telecom providers and enterprise IT services organizations.

“Our mission is to make automation simple, cost effective and expedient,” said Terry Walby, thoughtonomy Chief Executive. “After working with service organizations for many years, we appreciate the challenges of delivering cost efficiencies, industrialization and service innovation; and understand the significant potential of automation to deliver improvements in activities currently performed by skilled staff. By building a platform powered by Blue Prism’s robotic automation engine, we offer service and support organizations a flexible technology solution that mirrors manual processes, leverages existing investments, and delivers unprecedented control, speed and accuracy—all at a fraction of the cost.”

Service and support organizations are recognizing the limitations of labor arbitrage and increasingly are exploring the power of automation to deliver cost efficiencies, service improvement and an enhanced customer experience. However, previous automation approaches have largely failed to deliver. By developing a highly flexible technology that can deliver these benefits cost effectively and without requiring process redesign, complex implementation programs, or changes to existing tools and systems, the thoughtonomy solution offers significant value to both end users and service providers.

Already, corporate and public sector enterprise clients have experienced the game-changing results of thoughtonomy’s unique offering. Scott Haddow, CEO of IT provider Trustmarque states, “We are constantly challenging the status quo in our pursuit of new, alternative methods of delivering IT services that help customers make better use of assets and resources. thoughtonomy’s automation technology has the potential to further enhance our service offering. Our collective future certainly looks promising.”

“Robotic automation presents an enormous opportunity to transform the way organizations and industries manage manual administrative business process,” states Alastair Bathgate, Blue Prism CEO. “Creating a virtual workforce, software robots allow service providers to streamline operations, reduce costs and most importantly redeploy valuable human talent onto more strategic projects. thoughtonomy has identified a significant need among service organizations which is not being satisfied by traditional automation solutions. Their keen insight into the unique processes and challenges in service and support organizations coupled with the Blue Prism robotic automation software creates a compelling new alternative for providers globally.”

About thoughtonomy

thoughtonomy offer a groundbreaking new approach to automation in service operations. Rather than tools replacement or simple task or functional automation, thoughtonomy's technology deploys a virtual workforce to automate processes and workloads across service and support operations. Trained to replace the activities and interactions of human operatives, "software robots" take on key functions which would otherwise require manual human intervention, linking systems, data and complex process workflow. Operating at machine speed, 24 hours a day, the virtual workforce is error free, reliable and scalable. The technology is available as an on-premise licensed platform, or delivered as Software as a Service (SaaS).

About Blue Prism

Formed by process automation experts, with offices in London, Manchester and Miami, Blue Prism has pioneered the development of robotic automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available at http://www.blueprism.com/

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor – all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and G...
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...