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Tennessee Valley Federal Credit Union Chooses FICS’ Xcluso® to Enhance Loan Origination Capabilities

Chattanooga, Tenn.-based Tennessee Valley Federal Credit Union has expanded its relationship with residential mortgage loan origination software provider, Financial Industry Computer Systems, Inc. (FICS®), to manage its loan origination department with the addition of Xcluso®. An advanced web-based portal designed exclusively for loan originators, Xcluso provides the ability to easily track and manage prospects not only via laptop, but through iPad® and Android-based tablets as well.

In an ongoing effort to increase originator productivity by simplifying the loan application process, particularly at their branch offices and other remote locations, Tennessee Valley was in need of a user-friendly system that saved time, eliminated manual processes, and required minimal implementation. “Having worked with FICS for more than 13 years now, I knew that they would be capable of providing a tool that was straightforward, accurate, and offered superior customer service,” said Gloria Morris, mortgage operations specialist at Tennessee Valley. “Implementing Xcluso has supplied the origination tools we needed to simplify the loan application process, which enabled our loan originators to build even stronger relationships with our members.”

Xcluso provides Tennessee Valley with an online portal, in which loan originators can easily manage pipelines, run preliminary credit reports, prequalify borrowers, and export application information directly into FICS’ residential loan origination software (LOS), Loan Producer®. The enhanced user-interface provides the credit union with an organized and intuitive workflow that supports credit checks and allows input of application data to more efficiently manage pipelines and prospects. Tennessee Valley executives also acknowledge that Xcluso allows greater access to information, enabling a more seamless communication among loan processing staff, the originator, and the borrower.

As an alternative to having loan officers in each of the 14 branches submit physical loan documents to the main branch, Tennessee Valley has leveraged Xcluso’s secure method of linking and electronically storing supporting documentation, such as paystubs and statements, for quick and easy access between branches. Use of a tablet with a camera also provides the added benefit of being able to take a picture of the supporting documentation and easily attach these items to the loan application. Having up-to-date customer information accessible to all of the credit union’s branches and loan officers has significantly decreased the number of calls that Tennessee Valley receives regarding loan application status. In addition, the credit union has eliminated the need to manually export or re-enter loan application data, resulting in a more efficient and accurate application process.

“Today’s originators value an online tool that is easy-to-use, enhances business efficiencies, and is backed up by an exceptional customer support team,” said Susan Graham, president and chief operating officer of FICS. “FICS is confident in Xcluso’s ability to meet the numerous demands of loan originators, and we are thrilled to find more and more customers utilizing this advanced technology in innovative ways, which further enhances their business practice and efficiency.”

About Tennessee Valley Federal Credit Union

Founded in 1936, Chattanooga, Tenn.-based Tennessee Valley Federal Credit Union exists to enhance its members’ lifestyles by offering a wide variety of financial products and services within 13 counties across the Tennessee Valley. Today, TVFCU serves more than 105,000 members through its 14 branch locations, as well as through its suite of secure online eServices. For more information, visit www.tvfcu.com.

About FICS

Founded in 1983 and headquartered in Dallas, Texas, Financial Industry Computer Systems, Inc. (FICS), specializes in providing flexible, comprehensive residential and commercial technology solutions to the mortgage industry. FICS' systems are designed to operate on Microsoft® Windows® platforms with the most recent solutions written using .NET Framework that include a rich Windows® Presentation Foundation user interface and multi-tiered shareable services. The company also provides innovative document management and web-based capabilities into its full suite of products. Additional information about FICS is available via the company's website at www.FICS.com.

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