Welcome!

Blog Feed Post

LANDESK Prevents Shadow IT with Service Desk 7.7

January 22, 2014 - Shadow IT, the use of external IT solutions and assets by individuals inside an organization without IT department approval or involvement, is a serious and growing problem. IT departments are no longer in contact with what is brought into the enterprise, from hardware (smart phone, PC, tablet, etc.) to cloud-based applications. These unapproved purchases and their usage complicate IT departments' efforts to keep track of, manage, and protect a seemingly endless list of software and hardware. IT also needs to contend with the raised risks of data loss when external IT solutions are added to the environment. Employees argue that they are simply taking the initiative and the opportunity to be more productive. However, IT must balance freedom and productivity with business operational safety and compliance.

LANDESK, the global leader in delivering User-Oriented IT solutions solving systems, assets, security, mobility and IT service management challenges, is helping bridge the gap between IT and end users with its new Service Desk 7.7 release. Service Desk 7.7 includes a robust set of features designed to prevent shadow IT by increasing engagement and communication between IT and end users.

LANDESK Service Desk 7.7 bridges the gap between IT and end users working in-house and remotely by providing immediate and easily sourced products and services. New features and enhancements include:

  • Mobile Self Service: Previously available as a Web App, Service Desk 7.7 is now available as an App in the Apple App Store and in Google Play. With Mobile Self Service, end users can engage with IT and address many of their own IT issues, such as password reset, mapping to a new network drive, or printing to a different printer in the office all whilst out of the office.

  • Mobile Service Catalogue: End users can request services through the self-service catalog while on-the-go at any time and from any mobile device.

  • Mobile Location Aware: IT can quickly locate and view the physical location of a mobile service user (end user, IT, or analyst) as they interact with the service desk via their own tablet, smartphone or connected device. This enables end users to reduce wait time by requesting on the spot support from an analyst in close vicinity.

  • Picture Driven Support: Service Desk 7.7 provides an accurate and convenient way to report issues through visual image, text, link or video support.

  • Service Desk Performance Reports: LANDESK Service Desk has been certified as compliant with the Service Desk Institute's (SDI) Performance Results Report: A set of metrics and reports designed to help IT adhere to SDI Service Desk Certification Standards.

"Smooth communication is a hallmark of the User-Oriented IT approach to IT; focusing on the end user regardless of the device or endpoint. Service Desk 7.7 builds communication lines to reduce friction between IT and end users, bringing faster IT responses and happier end users," says Steve Morton, CMO, LANDESK. "In the age of IT consumerization, end users are constantly tempted to find their own IT solutions without organizational approval, which can increase cost and compromise network security, create licensing and support problems, and generally makes IT's job more difficult. Service Desk 7.7 allows end users and IT to engage with each other in way that reduces the end users' perceived need to partake in shadow IT."

LANDESK Service Desk 7.7 is now available through LANDESK and its partners. For more information on these and additional new features and enhancements to Service Desk 7.7, please visit: www.landesk.com/products/service-desk/#whatsnew.

Tweet this: @LANDESK furthers #ITSM momentum by reducing risks of #shadowIT with Service Desk 7.7 http://bit.ly/1mwoImO

About LANDESK Software
LANDESK Software is a leading provider of systems lifecycle management, endpoint security, and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDESK enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDESK is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2014, LANDESK Software, Inc. and its affiliates. All rights reserved. LANDESK and its logos are registered trademarks or trademarks of LANDESK Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

Press Contacts

Gemma Randazzo
LANDESK Software
Tel: +1 801-316-9063
Email: [email protected]

Jason Deal
Lois Paul and Partners
Tel: +1 512-784-7103
Email: [email protected]

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

Latest Stories
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera M...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, e...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Whether they’re located in a public, private, or hybrid cloud environment, cloud technologies are constantly evolving. While the innovation is exciting, the end mission of delivering business value and rapidly producing incremental product features is paramount. In his session at @DevOpsSummit at 19th Cloud Expo, Kiran Chitturi, CTO Architect at Sungard AS, will discuss DevOps culture, its evolution of frameworks and technologies, and how it is achieving maturity. He will also cover various st...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
SYS-CON Events announced today that Secure Channels will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The bedrock of Secure Channels Technology is a uniquely modified and enhanced process based on superencipherment. Superencipherment is the process of encrypting an already encrypted message one or more times, either using the same or a different algorithm.