Welcome!

News Feed Item

ICLP Announces Mark Spicer as New General Manager, India

MUMBAI, India, January 23, 2014 /PRNewswire/ --

  • Will continue to develop local offering to clients and establish the India office as a Centre of Excellence for data, analytics and insight
  • Core strengths of providing solutions, innovations and initiatives along with strong analytics and strategic insights to help clients achieve their business goals

Global loyalty marketing and CRM specialist, ICLP is pleased to announce the appointment of Mark Spicer as General Manager for its India operation.

Based in Mumbai he will report to Dion Maritz, ICLP's Regional Director for Middle East, Africa and India.

Mark joins ICLP from Aimia in the Middle East where he managed the leading telecom loyalty programme for Mobily in Saudi Arabia. He has in excess of 20 years' experience in the loyalty and incentives industry across all sectors with previous roles at Maritz, Grass Roots and Skybridge Group. With particular experience in the telecoms and financial services sectors he has managed and delivered programmes for clients including T-Mobile (USA), O2 (UK) and Vodafone (UK) in addition to Nectar and other pre-plastic card products.

Mark will be responsible for managing existing client relationships and driving continued commercial growth in the country. The last few years has seen ICLP continue to invest in India and its comprehensive range of loyalty solutions and services will help develop the local loyalty market. ICLP provide loyalty solutions across varied sectors including Travel & Hospitality, Retail and Technology, Its client base has steadily increased to include both local and international brands such as Air India, Ethiopian Airlines and Café Coffee Day to name a few.  ICLP in India is also a regional centre of excellence across the Middle East, Europe and Africa for data analytics, insight and operational services, supporting international clients such as Hilton and Avios.  

Commenting on his appointment Mark Spicer, General Manager India, ICLP, said: "India's vibrant market is going through considerable change and with consumers being even more aware and informed, competition between brands to acquire and drive customer loyalty is stronger than ever. ICLP research has shown that consumers are demanding greater value, instant gratification and choice, but also want communication that is more personalised. Brands have to adapt to the speed of the market to drive customer engagement on a more emotional level, but also to ensure the customer returns for that vital next purchase. Driving insight through data analytics is of vital importance in enabling engagement success and ICLP has a proven track record in analysing and understanding customer behaviour to increase loyalty and profitability for its clients.

Dion Maritz, ICLP's Regional Director for Middle East, Africa and India said: "Mark's background and depth of international experience will be a real asset to ICLP in India as we invest more in the region. We recognise the value our product and service offering has for the region and we plan to leverage our group skills and assets to capitalise on the increasing demand of companies and brands for best practice loyalty initiatives in local markets."

Mark will be delivering a keynote presentation and is also a member of the judging panel at the forthcoming Loyalty Summit Awards on January 29-30th in Mumbai.

About ICLP

Dedicated to loyalty since 1987, ICLP is a worldwide leader in loyalty marketing and customer relationship management. ICLP offers a full range of B2B and B2C loyalty services - determining strategies, uncovering insights, engaging customers across multiple touch-points, and delivering and operating loyalty solutions.

ICLP has offices in 16 key locations in 13 countries across 6 continents. With a unique mix of experience, innovation, expertise and passion, ICLP has helped over 300 clients in 45 countries, across multiple industry sectors, to develop greater loyalty and more profitable customer relationships.

ICLP is part of The Collinson Group, a privately owned and independent organisation acknowledged as a global leader in specialist travel membership, insurance and marketing products and services.

For more information visit iclployalty.com

For media queries, please contact:

Candour Communications Pvt. Ltd.    
Andrew R. Fernandes
Tel: +91-9820061959
Email: [email protected]

Shefali Virani
Tel: +91-9867390110
Email: [email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Ixia (Nasdaq: XXIA) has announced that NoviFlow Inc.has deployed IxNetwork® to validate the company’s designs and accelerate the delivery of its proven, reliable products. Based in Montréal, NoviFlow Inc. supports network carriers, hyperscale data center operators, and enterprises seeking greater network control and flexibility, network scalability, and the capacity to handle extremely large numbers of flows, while maintaining maximum network performance. To meet these requirements, NoviFlow in...