Welcome!

News Feed Item

ICLP Announces Mark Spicer as New General Manager, India

MUMBAI, India, January 23, 2014 /PRNewswire/ --

  • Will continue to develop local offering to clients and establish the India office as a Centre of Excellence for data, analytics and insight
  • Core strengths of providing solutions, innovations and initiatives along with strong analytics and strategic insights to help clients achieve their business goals

Global loyalty marketing and CRM specialist, ICLP is pleased to announce the appointment of Mark Spicer as General Manager for its India operation.

Based in Mumbai he will report to Dion Maritz, ICLP's Regional Director for Middle East, Africa and India.

Mark joins ICLP from Aimia in the Middle East where he managed the leading telecom loyalty programme for Mobily in Saudi Arabia. He has in excess of 20 years' experience in the loyalty and incentives industry across all sectors with previous roles at Maritz, Grass Roots and Skybridge Group. With particular experience in the telecoms and financial services sectors he has managed and delivered programmes for clients including T-Mobile (USA), O2 (UK) and Vodafone (UK) in addition to Nectar and other pre-plastic card products.

Mark will be responsible for managing existing client relationships and driving continued commercial growth in the country. The last few years has seen ICLP continue to invest in India and its comprehensive range of loyalty solutions and services will help develop the local loyalty market. ICLP provide loyalty solutions across varied sectors including Travel & Hospitality, Retail and Technology, Its client base has steadily increased to include both local and international brands such as Air India, Ethiopian Airlines and Café Coffee Day to name a few.  ICLP in India is also a regional centre of excellence across the Middle East, Europe and Africa for data analytics, insight and operational services, supporting international clients such as Hilton and Avios.  

Commenting on his appointment Mark Spicer, General Manager India, ICLP, said: "India's vibrant market is going through considerable change and with consumers being even more aware and informed, competition between brands to acquire and drive customer loyalty is stronger than ever. ICLP research has shown that consumers are demanding greater value, instant gratification and choice, but also want communication that is more personalised. Brands have to adapt to the speed of the market to drive customer engagement on a more emotional level, but also to ensure the customer returns for that vital next purchase. Driving insight through data analytics is of vital importance in enabling engagement success and ICLP has a proven track record in analysing and understanding customer behaviour to increase loyalty and profitability for its clients.

Dion Maritz, ICLP's Regional Director for Middle East, Africa and India said: "Mark's background and depth of international experience will be a real asset to ICLP in India as we invest more in the region. We recognise the value our product and service offering has for the region and we plan to leverage our group skills and assets to capitalise on the increasing demand of companies and brands for best practice loyalty initiatives in local markets."

Mark will be delivering a keynote presentation and is also a member of the judging panel at the forthcoming Loyalty Summit Awards on January 29-30th in Mumbai.

About ICLP

Dedicated to loyalty since 1987, ICLP is a worldwide leader in loyalty marketing and customer relationship management. ICLP offers a full range of B2B and B2C loyalty services - determining strategies, uncovering insights, engaging customers across multiple touch-points, and delivering and operating loyalty solutions.

ICLP has offices in 16 key locations in 13 countries across 6 continents. With a unique mix of experience, innovation, expertise and passion, ICLP has helped over 300 clients in 45 countries, across multiple industry sectors, to develop greater loyalty and more profitable customer relationships.

ICLP is part of The Collinson Group, a privately owned and independent organisation acknowledged as a global leader in specialist travel membership, insurance and marketing products and services.

For more information visit iclployalty.com

For media queries, please contact:

Candour Communications Pvt. Ltd.    
Andrew R. Fernandes
Tel: +91-9820061959
Email: [email protected]

Shefali Virani
Tel: +91-9867390110
Email: [email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors!
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...